3. My computer can’t play the recordings.
The recorder can only record in WAV format. All Windows should be able to play WAV files. If not, please install a
program which can play WAV files. If you use MAC, most MAC can’t play WAV files, please convert them to MP3 files
via iTune, or install a program which can play WAV files.
4. I can’t find my recordings, the recorder displays “No File” or “Disk ERR”.
1) Back up all your recordings and files on your computer.
2) Plug it into a PC with Windows operating system (NO MAC PLEASE), it will show up on the PC as a USB flash driver
3) Find the disk in My Computer, usually in the name of disk U, parallel to disk C.
4) Right click the disk, select Format to format the disk.
5) Move the recordings back to RECORD folder and musical files to memory, it should work then.
5. When try to play a specific file, it prompts “Format Err”.
This is usually caused by not saving the recording properly, for example, the recorder is shut down accidentally
during recording before you push down the REC button to save the recording. The recording is not saved in this case,
there is no way to recover it. You can only delete the file.
6. There is static noise or distortion sporadic in new recordings.
Back up all your recordings and files on your computer. Then format the recorder on Windows (NO MAC PLEASE).
Please refer to No.4 for steps to format it.
7. Malfunction related to system settings.
Please try restore Factory Settings. Any further problem, please contact us at
with your
Amazon order number.
8. I can’t find the musical files uploaded to the recorder.
Please make sure the files you uploaded is in MP3 format or WAV format, and don’t create any folder for them, just
lay them out in the memory.
9. The recorder can only pick up loud sounds nearby.
1) Set Record Denoise (Listed under Record Setting) at a higher value.
2) If it’s in Voice Activated Recording mode, set VOR Level (Listed under Record Setting) at a higher value.
3) Make sure the microphones are not covered.
10. There is hissing noise in recordings.
1) Set Record Denoise (Listed under Record Setting) at a lower value. Please note it may omit some subtle sound.
2) Don’t put the recorder too close to sound source.
3) Don’t shake the recorder during recording.
It’s not likely to completely eliminate hissing noises. We can try to keep it in tolerable range.
For any problem not listed here, please contact us at
with your Amazon
order number.