S-Series IP PBX Administrator Guide
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Call Features
This chapter explains various call features on Yeastar S-Series.
IVR
Like most organizations, where possible, we would like to route incoming calls an Auto Attendant.
You can create one or more IVR (Auto Attendant) on S-Series to achieve it. When calls are routed to
an IVR, S-Series will play a recording prompting them what options the callers can enter such as
“Welcome to XX, press 1 for Sales and press 2 for Technical Support”.
Go to
Settings > PBX > Call Features > IVR
to configure IVR.
Click
to add a new IVR.
Click
to delete the selected IVR.
Click
to edit one IVR.
Click
to delete one IVR.
Please check the IVR configuration parameters below.
Table 7-1 IVR Configuration Parameters
Basic Settings
Number
Yeastar S-Series treats IVR as an extension; you can dial this extension
number to reach the IVR from internal extensions.
Name
Give this IVR a brief name to help you identify it.
Prompt
The prompt that will be played when the caller reaches this IVR.
Prompt Repeat Count
The number of times that the selected IVR prompt will be played.
