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N412 Administrator Manual

Managing Voice on N412

In this chapter, we introduce how to manage voice on N412, including the following

sections:



System Prompt



Custom Prompt



Music on Hold

System Prompt

N412 ships with a US English prompt set by default. The system supports multiple

languages. Users could update the system prompt in different ways. Go to

PBX

→

Audio Settings

→System Prompts Settings

to update the system prompt.

HTTP/Auto Mode

(Recommended)

Please make sure your N412 can access the internet before you update system

prompt with this method.

Users could choose the desired prompts and click download to update directly without

reboot.

Figure 12-1 Update System Prompts- Auto Detection

Another way is choose Download Mode as "HTTP" and fill in the URL to download

system prompt and update it.

Figure 12-2 Update System Prompts- HTTP Download

https://arttel.ru/

https://arttel.ru/shop/ip-ats/yeastar-n412

Содержание N412

Страница 1: ...503309 E mail sales yeastar com Support Tel 86 592 5503301 E mail support yeastar com Web http www yeastar com Firmware Version 45 13 0 21 Revised March 29 2016 https arttel ru https arttel ru shop ip...

Страница 2: ...CE FCC Warranty The information in this document is subject to change without notice Yeastar Information Technology Co Ltd makes no warranty of any kind with regard to this guide including but not lim...

Страница 3: ...ttings 8 LAN Settings 8 WAN Settings 9 Security Center 10 Security Center 10 Firewall Rules 11 IP Blacklist 14 AMI Settings 14 Certificates 15 Alert Settings 16 Password Settings 17 Date and Time 18 E...

Страница 4: ...o Email 66 How to Check Voicemail 67 How to Change Voicemail Greetings 68 Business Calling Features 70 Feature Code 70 Call Transfer 72 Blind Transfer 72 Attended Transfer 72 Call Pickup 72 Group Call...

Страница 5: ...tatus 92 Network Status 93 System Info 93 Call Logs 94 Record Logs 95 System Maintenance 96 Firmware Update 96 Automatic Updates 96 Upgrade through HTTP 97 Upgrade through TFTP 97 Backup and Restore 9...

Страница 6: ...hts Hybrid System Pre configured with 8 FXS ports and customizable with 4 module slots Modular Technology Easily add 4 extra analog extensions and 4 external CO or BRI lines User friendly Configuratio...

Страница 7: ...e LAN port connection Off No LAN port connection WAN Blinking Stable WAN port connection Off No WAN port connection FXS Port Status Solid Green The port is idle Blinking Green There is an ongoing call...

Страница 8: ...fax machines TF Card Slot Insert the TF card and restore the recording files LAN Port 10 100 Base TX connect one end of an RJ 45 Ethernet cable into the LAN port WAN Port 10 100 Base TX connect one en...

Страница 9: ...as traditional PBX you could expand the communication flexibly with 4 SIP trunks 8 SIP extensions You will enjoy the N412 with its easy management that you had never experienced on a traditional PBX F...

Страница 10: ...ogging in the Web interface Check the factory defaults below IP address http 192 168 5 150 User Name admin Default Password password 1 Start the browser on PC In the address bar enter the IP address c...

Страница 11: ...ffect User Management N412 supports two user types with different privileges User Privileges Administrator has the highest privilege The administrator can access all pages on N412 Web and make all the...

Страница 12: ...or Manual 7 Figure 3 2 Enable Extension User Set the privileges of CDR check and Auto Recording check on Management Settings tab Figure 3 3 Management Settings https arttel ru https arttel ru shop ip...

Страница 13: ...ould go System Network Preferences LAN Settings to configure the network for N412 Figure 4 1 LAN Settings Table 4 1 LAN Settings Items Description DHCP If this option is set as yes N412 will act as DH...

Страница 14: ...P Address for N412 Subnet Mask2 Set the second subnet mask for N412 WAN Settings WAN port is disabled by default Users should log in N412 to enable WAN It supports DHCP Server PPPoE dynamic DNS and St...

Страница 15: ...PPPoE as the WAN Connection Type Step2 Enter the User Name Step3 Enter the Password Step4 Save the changes Step5 Reboot the device Step6 Check the WAN Status Status Network status Security Center User...

Страница 16: ...nter the relevant page by clicking the button in Setting column Figure 4 5 Security Center Port Firewall Rules Firewalls are used to prevent unauthorized Internet users from accessing private networks...

Страница 17: ...osts Drop All When you enable Drop All feature the system will drop all packets or connection from other hosts if there are no other rules defined To avoid locking the devices at least one TCP accept...

Страница 18: ...ress is XX XX XX XX XX XX X means 0 9 or A F in hex the A F are not case sensitive Action Accept Accept the access from remote hosts Drop Drop the access from remote hosts Ignore Ignore the access Not...

Страница 19: ...o Blacklist Rules Items Description Port Auto defense port Protocol Auto defense protocol TCP or UDP IP Packets Allowed IP packets number in the specific time interval Time interval The time interval...

Страница 20: ...12 using AMI interface It is disabled by default If necessary you can enable it Figure 4 11 AMI Settings Username password After enabling AMI you can use this username and password to log in N412 AMI...

Страница 21: ...imit the IP login within 10 minutes and notify the user 1 Phone Notification Settings Table 4 7 Description of Phone Notification Settings Items Description Number The numbers could be set for alert n...

Страница 22: ...DESTPORT Attacks destination Port number IPATTACK effective PROTOCOL Protocol type IPATTACK effective INTERFACE Network interface name IPATTACK effective Password Settings It is highly recommended to...

Страница 23: ...zone on N412 Daylight Saving Time The option is disabled by default Enable it when necessary Automatically Synchronize with an Internet Time Server N412 will adjust its internal clock to a central net...

Страница 24: ...xtension Configuration The extension settings are divided into Account General Settings Advanced Settings Management Settings and Timer Settings 1 Account On this page users could fill in the user inf...

Страница 25: ...ial define how long to make Hotline call after you pick up the call Flash Sets the minimum maximum time the phone is on hook before being detected as a hook flash Pickup Group If this extension belong...

Страница 26: ...oute filled in the outbound number For example transferring to your mobile phone number 123456789 the dial pattern of outbound route is 9 you should fill in 9123456789 here Volume Settings Rxgain The...

Страница 27: ...dings you have to set the access permissions here CDR View Permission the permission to view CDR Delete Permission the permission to delete CDR Download Permission the permission to download CDR Allow...

Страница 28: ...and give the alarm a name like Good morning Figure 5 4 Timer Settings for FXS Extensions Batch Edit FXS Extensions Users could batch edit the selected FXS extensions number timer settings and other se...

Страница 29: ...s Edit the Selected Extensions Click you can edit the selected extensions General Settings Voicemail Volume Hotline Follow me and Group Settings Edit the Selected Timers Click to set alarms for the se...

Страница 30: ...l address Figure 5 6 Account Information You can also give a privilege to the extension user to log in N412 web interface Table 5 4 SIP Extension Account Settings Items Description User Password The p...

Страница 31: ...ral Call Pickup Max Call Duration Set up the max cull duration for every call of this extension but it s only valid for outbound calls Enter 0 or leave this blank empty the value would be equal to the...

Страница 32: ...Follow Me option for this extension If you want to transfer the call to an outbound number please follow the dial pattern of outbound route filled in the outbound number For example transferring to yo...

Страница 33: ...neral spy it can dial 90501 91501 or 92501 to start monitoring 4 Management Settings Once you enable User Web Interface for the extension you need to also configure the Management settings to set the...

Страница 34: ...to download auto recording files Allowed Extension for Recordings choose which extensions auto recording files are allowed to be checked deleted downloaded by the user Figure 5 8 Auto Recording Permi...

Страница 35: ...N412 Administrator Manual 30 Figure 5 9 Timer Settings https arttel ru https arttel ru shop ip ats yeastar n412...

Страница 36: ...CO lines Before configuring a CO line please make sure that the CO line is connected to N412 CO port Click to edit the CO line CO Line Configuration Please check the CO line configuration parameters b...

Страница 37: ...ency Detection Used for Frequency Detection Enable detecting the busy signal frequency or not Busy Frequency If the Frequency Detection is enabled you must specify the local frequency Hangup Polarity...

Страница 38: ...Interval Duration Min pause between the two received tones 4 Caller ID Settings Caller ID Settings will help the system to detect Caller ID If an incoming PSTN call does not display Caller ID you need...

Страница 39: ...ber that the caller dialed Table 6 5 CO Line DNIS Settings DNIS Settings Enable DNIS Tick to enable DNIS for this trunk DNIS Name Define the DINS name 6 Other Settings Table 6 6 CO Line Other Settings...

Страница 40: ...n listed in outbound rules incoming rules etc E g BriTrunk1 Signaling Set the Signaling method BRI PTP peer to peer signaling BRI PTMP peer to multiple peer signaling Switch Side User N412 connects to...

Страница 41: ...ame from CPE over facility Nsf Used with AT T PRIs If outbound calls are being rejected due to Mandatory information element missing and the missing IE is 0x20 then you need this setting Echo Cancella...

Страница 42: ...ix When there are calls with unknown number coming via this BRI trunk the Unknown Prefix you set here will be shown as the caller ID 5 Dialplan Table 6 11 BRI trunk Dialplan Dialplan Remote Dialplan C...

Страница 43: ...bers in bulk Figure 6 2 Add Bulk DOD Add bulk DOD for bulk extensions in ascending sequence with the Begin DOD you fill in For example if the Associated Extensions are 100 101 102 103 104 105 with Beg...

Страница 44: ...ired Domain VoIP provider s server domain name If no domain name for the provider Fill in the IP address instead User Name The user name to register to the trunk from the VoIP provider Authorization N...

Страница 45: ...uest URI Codecs Define the codec for this sip trunk and its priority Transport This will be the transport method used by the SIP Trunk This method is given by the SIP trunk provider Enable SRTP Define...

Страница 46: ...address Default port 5060 Don t change this part if it is not required Maximum Channels Control the maximum number of outbound channels simultaneous calls that can be used on this trunk Inbound calls...

Страница 47: ...OD Add a DOD Fill in DOD number and choose associated extension then click to add one DOD number Add Bulk DOD Click to add DOD numbers in bulk Figure 6 5 Add Bulk DOD Add bulk DOD for bulk extensions...

Страница 48: ...than one route only the rules with the highest priority in the route are used Note N412 compares the number with the pattern that you have defined in your route 1 If matches it will initiate the call...

Страница 49: ...t between 1 and 9 N Refers to any digit between 2 and 9 Refers to any digit in the brackets example 123 is 1 or 2 or 3 Note that multiple numbers can be separated by commas and ranges of numbers can b...

Страница 50: ...uld be used on this outbound route to Selected Box Figure 7 2 Outbound Route Member Trunks Seize a Line On a traditional PBX users have to seize a CO Line before dialing outside number To adapt to the...

Страница 51: ...expected DID Number if your trunk passes DID on incoming calls Leave this blank to match calls with any or no DID info The DID number entered must match the format of the provider sending the DID You...

Страница 52: ...oicemail IVR Route the incoming calls to a specific IVR Ring Group Route the incoming calls to a specific Ring Group Conference Room Used to initiate call processing as soon as it can be determined th...

Страница 53: ...hould connect a fax machine to this FXS port If choosing a VoIP extension the fax will be sent to the extension s voicemail as an attachment Note If you want to receive faxes with custom Email address...

Страница 54: ...ot in service Please check the number and try again The system will then disconnect the call Go to PBX Advanced Settings Blacklist to add numbers to the blacklist You can choose to block the number fo...

Страница 55: ...ttings General Settings Number N412 treats IVR as an extension you can dial this extension number to reach the IVR from internal extensions Name Set a name for the IVR Prompt Choose which recording to...

Страница 56: ...alid Select the destination for each key pressing digits 0 9 Timeout and Invalid When the callers press the corresponding key the call will be routed to Extension Voicemail Ring Group IVR Conference R...

Страница 57: ...l Settings Ring Group Name Used to identify the ring group Ring Group Number This option defines the numbered extension that can be dialed to reach this group Strategy Select an appropriate ring strat...

Страница 58: ...ired ring group members to the Selected Box Figure 9 1 Ring Group Member 3 Destination if No Answer When all members on this group fail to answer the call system will handle the call according to the...

Страница 59: ...ion parameters below 1 General Settings Table 10 1 Queue Configuration Parameters General Settings General Settings Name A name for the Queue The name is used for identification purpose throughout the...

Страница 60: ...Agents 3 Caller Position Announcement Figure 10 2 Caller Position Announcement Table 10 2 Caller Position Announcement Caller Position Announcement Announce Position Whether to announce position of ca...

Страница 61: ...nation Define the failover action A failover occurs after the user reach the Queue max wait time Figure 10 5 Failover Destination 7 Others Figure 10 6 Queue Others Settings Table 10 5 Queue Others Set...

Страница 62: ...the queue will avoid sending calls to members whose devices are known to be in use Agent Announcement Announcement played to the agent prior to bringing in the caller Join Announcement Announcement p...

Страница 63: ...nce configuration parameters below Table 11 1 Conference Configuration Parameters Options Description Extension Use this number to dial into the conference room Admin Admin can kick a user out and can...

Страница 64: ...able 11 2 Conference IVR Menu Conference Administrator IVR Menu 1 Mute un mute yourself 2 Lock unlock the conference 3 Eject the last user 4 Decrease the conference volume 5 Extend the conference 6 In...

Страница 65: ...PBX Audio Settings System Prompts Settings to update the system prompt HTTP Auto Mode Recommended Please make sure your N412 can access the internet before you update system prompt with this method U...

Страница 66: ...edish Thai Turkish TFTP Method If N412 cannot access the internet please update the system prompts via TFTP Step1 Download the system prompt to your local PC Step2 Enable TFTP Server For example tftpd...

Страница 67: ...stom Prompt The default voice prompts and announcements in N412 are suitable for almost every situation However you may want to use your own voice prompt to make it more meaningful and suitable for yo...

Страница 68: ...extension will ring and you can pick up the phone to start recording Figure 12 5 Record New Prompt Upload Custom Prompt 1 Click the button 2 Click to choose the desired prompt Figure 12 6 Upload Custo...

Страница 69: ...he desired prompt Figure 12 7 Upload Music on Hold File 3 Click to upload the selected prompt Note The file size must not be larger than 8 MB and the file must be WAV format GSM 6 10 8 kHz Mono 1 Kb s...

Страница 70: ...ngle voicemail message Min Message Time Set the minimum length of a single voicemail message Messages below this threshold will be automatically deleted Ask Caller to Dial 5 If this option is set the...

Страница 71: ...25 Use SSL TLS to send secure message to server If the email sending server needs to authenticate the sender you need to select the check box Note SSL TLS must be selected if you use Gmail or Exchange...

Страница 72: ...ion s voicemail is 2 Dial 2 on your phone and enter the voicemail PIN code to access your voicemail The default voicemail PIN number is the same as your extension number The password can be changed on...

Страница 73: ...Voicemail page 3 Check Voicemail via Email If you have enabled Voicemail to Email feature you can check voicemail on your email How to Change Voicemail Greetings The default Voicemail greeting on N412...

Страница 74: ...e Message 5 Press 2 to record your Busy Message 6 Press 3 to record your name 7 Press 4 to record your Temporary Message 8 Choose the message that you want to record press to finish the record 9 Press...

Страница 75: ...initiate or stop call recording by dialing the code during a call Check Extension Voicemail Default Code 2 Users could check their own voicemails by this code Voicemail for Extension Default Code User...

Страница 76: ...rences Call Parking Default Code 6 Extension range used to park calls Default 690 699 User may park an incoming call on a designated extension at first and then pick up the call again on any other ext...

Страница 77: ...or For example if extension 500 makes a call to extension 501 After 501 picks up the call user501 makes an attended transfer to extension 502 If selecting Transferer 502 will display the Caller ID as...

Страница 78: ...4 extension number For example if a call reaches the Sales Department Manager s phone extension number 888 but he is in a meeting you can pick up the call by pressing 04888 on your own phone to answer...

Страница 79: ...ension 101 In this case extension 101 is allowed to be spied by other extensions 2 Choose the Spy Modes for extension 100 In this case extension 100 has the right to use the feature code to monitor ex...

Страница 80: ...tion after arriving at the other office Speed Dialing Sometimes you may just need to call someone quickly without having to look up his her phone number You can by simply define a shortcut number Spee...

Страница 81: ...15880246258 simply dial 991 The 99 tells N412 that you want to use the Speed Dial and the 1 is the Speed Dial Code for destination number 15880246258 Check the Speed Dial Setting for 15880246258 on th...

Страница 82: ...an choose Record Inbound calls Record Outbound calls Record Internal calls Storage Location After enabling Call recording you can choose where to store the recordings in the Network Disk or in the TF...

Страница 83: ...r TF card If you want to clear up the TF card please check if you need to back up the files in it Figure 15 1 TF Card Management Store Recordings to Network Disk The Network Disk feature is used to ex...

Страница 84: ...operly configured an SMB share folder accessible from N412 must be set up on a Windows based machine Once that has been set up please follow the steps below 1 Choose a window based computer that is al...

Страница 85: ...ccess User Name The User name used to log in the Network share Leave this blank if it is not required In general you use the administrator account on PC as a user name here Net Disk Access Password Th...

Страница 86: ...password for the user name Check Shared Recordings Open a file folder on your PC and type N412 IP address IP Address to check the shared recordings Example 192 168 5 149 Figure 15 7 Check Shared Reco...

Страница 87: ...hecking the shared file 1 Start Run regedit 2 Modify the value of HKEY_LOCAL_MACHINE SYSTEM CurrentControlSet Control Lsa LmCompatibilityLevel to 1 If LmCompatibilityLevel doesn t exit create a Dword...

Страница 88: ...perational Loop Current and AC Impedance as predefined for your country s analog line characteristics The default setting is FCC for USA Attended Transfer Caller ID When transferring an incoming call...

Страница 89: ...P and HTTPS By default users could access the Web GUI via HTTP default port 80 You can also access web via HTTPS if HTTPS is enabled Figure 16 1 Web Sever 3 Extension Preferences You can change extens...

Страница 90: ...ed Timing By dialing 81 81 is the default code on an extension will force the office time closed for the device whatever the general setting is Enable Office Timing By dialing 82 82 is the default cod...

Страница 91: ...86 Figure 16 4 Business Days Holidays You can set up the holidays here If a time period is configured as both Holidays and office hours it will be treated as Holidays https arttel ru https arttel ru...

Страница 92: ...N412 Administrator Manual 87 Figure 16 5 Holidays https arttel ru https arttel ru shop ip ats yeastar n412...

Страница 93: ...fy server s certificate It is No by default TLS Verify Client When using N412 as a TLS server whether or not to verify client s certificate It is No by default TLS Client Method When using N412 as TLS...

Страница 94: ...fer to RFC1918 for more information NAT Mode Global NAT configuration for the system the options for this setting are as follows Yes Use NAT Ignore address information in the SIP SDP headers and reply...

Страница 95: ...N412 Administrator Manual 90 license from DIGIUM you should enter G729 license at the G729 License Key Figure 17 1 SIP Settings Codecs https arttel ru https arttel ru shop ip ats yeastar n412...

Страница 96: ...is page Figure 18 1 Extension Status Table 18 1 Extension Status Up Down Status for FXS Extensions Up the FXS module works well Down the FXS module is broken Registered IP Status for SIP Extensions Un...

Страница 97: ...d Figure 18 2 Trunk Status Table 18 2 VoIP Trunk Status Domain Name IP Display the domain name IP for the VoIP trunk IP Port display the IP address of the VoIP service provider and the SIP registry po...

Страница 98: ...s Status BRI trunk status Idle the port is idle Disconnected there is no line connected to the port Trunk Name Display the trunk name Type Display the trunk type BRI Port Display the relevant physical...

Страница 99: ...trunk duration billing duration status communication type Figure 18 5 Call Log List Search The administrator can search and filter call data by specifying the call date caller callee trunk duration b...

Страница 100: ...trator can search and filter record data by specifying the call date caller callee trunk duration and communication type Play Click to play the recording file Download Click to download the chosen rec...

Страница 101: ...2 Please go to System System Preferences Firmware Update to do upgrade Note 1 If Reset configuration to Factory Defaults is enabled the system will restore to factory default settings 2 When update th...

Страница 102: ...l Notification for Automatic Updates Upgrade through HTTP On the Firmware Upgrade page choose HTTP URL Step1 Enter the update image file download link Note the HTTP URL should be a BIN file download l...

Страница 103: ...should be a BIN file name 3 Click Start to upgrade Figure 19 5 Upgrade through HTTP Backup and Restore N412 provides Backup and Restore feature which allows you to create a complete backup of N412 con...

Страница 104: ...Reboot the system to take effect Please note the current configurations will be OVERWRITTEN with the backup data Figure 19 6 Restore Backup Reset and Reboot Users could reset and reboot the system un...

Страница 105: ...ng picture shows Set the debug level and which IP address to monitor to capture the debug logs Figure 19 9 Debug Preferences Packet Tool Packet Capture Tool This feature is used to capture packets for...

Страница 106: ...r CO lines on N412 Users could choose a CO line Click Start to monitor the trunk Click Stop to stop monitoring Click Download to download the files to the local PC and analysis the files Figure 19 11...

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