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MyPBX Enterprise User Manual

www.yeastar.com

Page 80

6.4 Inbound Call Control

In this page, we can configure the details of IVR, ring group, queue and inbound
routes.

6.4.1 IVR

When there‟s an inbound call aims at Auto Attendant, MyPBX will play an IVR
recording and route the caller to the requested destination (for example,
„Welcome to XX company, for sales press 1, for technical support press 2, for
operator press 0, etc‟). The system will transfer the call to corresponding
extension according to DTMF digits inputted by the user

Figure 6-37

There is a default IVR here, we can edit it directly or add IVR by yourself

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Содержание MyPBX Enterprise

Страница 1: ...Enterprise User Manual Version 10 17 0 32 Yeastar Technology Co Ltd...

Страница 2: ...ork Status 14 5 System 15 5 1 Network Preferences 15 5 1 1 LAN Settings 15 5 1 2 WAN Settings 16 5 1 3 DHCP Server 18 5 1 4 VLAN Settings 18 5 1 5 VPN Settings 21 5 1 6 DDNS Settings 21 5 1 7 Static R...

Страница 3: ...rompts 95 6 5 3 System Prompts Settings 96 6 6 Basic Settings 96 6 6 1 General Preferences 96 6 6 2 Business Hours 99 6 6 3 Feature Codes 100 6 6 4 Voicemail Settings 104 6 7 Advanced Settings 107 6 7...

Страница 4: ...ENDIX E How to Use Auto Provision 153 APPENDIX F How Do I Configure Distinctive Ring Tones 156 APPENDIX G How to Use Email to SMS 158 APPENDIX H How to Use DID 160 APPENDIX I How to Use BLF Key to Cho...

Страница 5: ...nal Hard disk Interactive Voice Response IVR BLF Support Intercom Zone Intercom Blacklist Music On Hold Call transfer Hot standby Call Detail Records CDR Paging Zone Paging Call Forward PIN Users Call...

Страница 6: ...presence of an FXO GSM port Orange LED Indicates presence of a BRI port Green LED Indicates presence of an FXS port LED Blinking Red blinking No connection between FXO port and PSTN or no SIM card ins...

Страница 7: ...ort and a 1000M WAN port with RJ45 interfaces and LED indicator Plug Ethernet line into MyPBX s Ethernet port and then connect the other end of the Ethernet line with a hub switch router LAN or WAN On...

Страница 8: ...nnect the MyPBX unit to a power outlet 1 Connect the small end of the power cable to the power input port on the MyPBX back panel and plug the other end of the cable into a 100V 240V AC power outlet 2...

Страница 9: ...multiple administrators in hierarchical mode Administrator General Manager CDR Manager Administrator have all authority Username admin Password password General Manager have basic authority without th...

Страница 10: ...MyPBX Enterprise User Manual www yeastar com Page 10 Figure 3 2...

Страница 11: ...n check the status of extension trunk network and system information 4 1 Line status In this page we can check the status of extension and trunks 4 1 1 Extension Status Figure 4 1 MyPBX Status Descrip...

Страница 12: ...r authentication Service Provider Status OK Successful registration trunk is ready for use Unreachable The trunk is unreachable Failed Trunk registration failed FXO Trunk Status Idle The port is idle...

Страница 13: ...ment The port doesn t have E1 line connected E1 line has been connected to the port PRI is in corresponding or can t communicate Succeed 4 2 System Status In this page we can check the status of MyPBX...

Страница 14: ...ise User Manual www yeastar com Page 14 Figure 4 3 4 2 2 Network Status In this page the IP address of LAN and WAN port will appear if OpenVPN and Vlan are configured well they will be display here to...

Страница 15: ...ces 5 1 1 LAN Settings Figure 5 1 DHCP If this option is set MyPBX will use DHCP to get an available IP address from your local network Not recommended or you cannot access MyPBX without the right IP...

Страница 16: ...nd to configure a static IP address for MyPBX Subnet Mask Set the subnet mask for MyPBX Gateway Set the gateway for MyPBX Primary DNS Set the primary DNS for MyPBX Secondary DNS Set the secondary DNS...

Страница 17: ...that you are connecting through a static or fixed IP address from your ISP perform these steps Step1 Select Static IP Address as the WAN Connection Type Step2 Enter the IP Address Step3 Enter the Subn...

Страница 18: ...of the server directly e g 192 168 5 150 for other phones using the default configuration Note2 MyPBX Enterprise can be working as a DHCP server but cannot be regarded as an router Figure 5 3 5 1 4 V...

Страница 19: ...Lan VLAN Number The VLAN Number is a unique value you assign to each VLAN on a single device VLAN IP Address Set the IP Address for MyPBX VLAN over Lan VLAN Subnet Mask Set the Subnet Mask for MyPBX V...

Страница 20: ...AN Number The VLAN Number is a unique value you assign to each VLAN on a single device VLAN IP Address Set the IP Address for MyPBX VLAN over Wan VLAN Subnet Mask Set the Subnet Mask for MyPBX VLAN ov...

Страница 21: ...mation transmitted The VPN can be used to send any kind of network traffic securely MyPBX supports OpenVPN Figure 5 5 Enable VPN Import VPN Config Import configuration file of OpenVPN Note Don t confi...

Страница 22: ...manages changing IP address and updates your domain information dynamically You must sign up for service through dyndns org freedns afraid org www no ip com www zoneedit com 5 1 7 Static Route MyPBX...

Страница 23: ...dge how useful how low cost a route is Interface Define which internet port to go through 2 Static Route Rules You can add new static route rules here 5 2 Firewall Settings Firewalls are used to preve...

Страница 24: ...Enable this item net ping from remote hosts will be dropped Drop All When you enable Drop All feature system will drop all packets or connection from other hosts if there are no other rules defined To...

Страница 25: ...port must be equal to or greater than start port IP The IP address for this rule The format of IP address is IP mask Ex 192 168 5 100 255 255 255 255 for IP 192 168 5 100 Ex 216 207 245 47 255 255 255...

Страница 26: ...n rules sends packets faster than the allowed speed it will be set as black IP address and blocked automatically Figure 5 10 1 Blacklist rules We can add the rules for IP blacklist rate as your demand...

Страница 27: ...te and time firmware update hot standby backup and restore reset and reboot 5 3 1 Password Settings 1 Change Password User MyPBX support 3 levels users choose one of them to change its password Enter...

Страница 28: ...e automatically Set Date Time Manually You can set the time to your local right time manually here 5 3 3 Firmware Update Upgrading of the firmware is possible through the Administrator web interface u...

Страница 29: ...ions redundancy is a way to address possibility of any failure Note 1 Before enabling the Host Standby feature please make sure that the two servers in the failover pair are the same model own the sam...

Страница 30: ...tivated unit Customer can register IP phones through this virtual IP address Please make sure the virtual IP add includes mask is the same on both units but different from their former IP address Netw...

Страница 31: ...gurations custom prompts will be backed up the voicemail and recording files are not included Note2 When you have updated the firmware version it s not recommended to restore using old package Figure...

Страница 32: ...hether enable phone notification Number The numbers could be set for alert notification users can setup multiple extension and outbound phone numbers Please separate them by e g 500 9911 if the extens...

Страница 33: ...lert email Email Content Text content support for predefined variables Variable names and corresponding instructions are as follows HOSTNAME Host name LOCALIP Local IP address SOURCEIP Attack source I...

Страница 34: ...yeastar com Page 34 Figure 5 19 2 WEBLOGIN Web Login Alert Notification Enter the password incorrectly five times to login MyPBX Web interface will be as attack the system will limit the IP login with...

Страница 35: ...the hard disk manage the disk and do some related configuration Device Information It s the information of the hard disk Disk Management You can format disk or clean up the disk here Note Please check...

Страница 36: ...l Storage The External Storage feature is used to extend storage space Once configured the files voicemail call recording files created before the configured days will be moved to the Net Disk Note Th...

Страница 37: ...lder Step 3 Create a text file named status txt in the folder Step 4 Share this folder Then we need input the Net Disk information in step2 page Figure 5 20 Net Disk Host IP Change this to the IP addr...

Страница 38: ...Share Password The password used to log into the network share Leave this blank if it is not required If configuring is correctly open your Windows share folder to see if the MyPBX backup files and f...

Страница 39: ...all control audio settings and the others When configured well we can make calls as scheduled 6 1 Extensions In this page we can configure the extensions details and provision the supported models aut...

Страница 40: ...delete it first then recreate it again 1 General Figure 6 3 Extension The numbered extension i e 1234 that will be associated with this particular User Phone Port The extension correspond port Name A...

Страница 41: ...sh event received by MyPBX before it will recognize a second event If a second event occurs in less time than defined by Hook Flash Detection then MyPBX will ignore the event The default value of Flas...

Страница 42: ...t be available DND Don t Disturb User Web Interface Check this option to allow the user to login to the MyPBX User Web interface which can be used to access voicemail and extension recordings Users ma...

Страница 43: ...y Settings MyPBX allows extension to monitor barge in other conversation Once this feature is enabled the extension has the ability to monitor barge in other calls using the feature codes for each spy...

Страница 44: ...ise User Manual www yeastar com Page 44 VoIP Extensions A VOIP extension is a SIP IAX Account that allows an IP Phone or an IP Soft Phone client to register on MyPBX Figure 6 5 We can click Add extens...

Страница 45: ...n sends and receives calls using the VoIP protocol SIP IAX The extension sends and receives calls using the VoIP protocol IAX Extension The numbered extension i e 1234 that will be associated with thi...

Страница 46: ...ickup Group If this extension belongs to a pickup group any calls that ring this extension can be picked up by other extensions in the same pickup group by dialing the Call Pickup feature code default...

Страница 47: ...the transport method used by the extension The options are UDP default or TCP or TLS DTMF Mode RFC2833 Info Inband Auto Remote Register Allow to register remote extensions This option is used to enhan...

Страница 48: ...g function of IP phone has higher priority than MyPBX s call waiting function DND Don t Disturb When DND is enabled for an extension the extension will be not available User Web Interface Check this o...

Страница 49: ...itted IP address Subnet mask The input format should be IP address Subnet mask e g 192 168 5 100 255 255 255 255 means only the device whose IP address is 192 168 5 100 is allowed to register this ext...

Страница 50: ...tart monitoring If 500 choose whisper spy it should dial 91501 to start monitoring If 500 choose barge spy it should dial 92501 to start monitor If 500 choose general spy it can dial 90501 91501 or 92...

Страница 51: ...nfigure it before provisioning Yealink IP phones including the items like general preferences codecs remote phone book and firmware upgrade Note if firmware download server is enabled IP phone will up...

Страница 52: ...local dial plan time and date setting programkeys configuration and so on Figure 6 10 6 1 2 3 Phone book You can add your contacts here and provision them to your IP phone Figure 6 10 1 Add Contact T...

Страница 53: ...phone Birthday Input the birthday of this contact Only works with snom phone First Name Input the first name of this contact Only works with snom phone Family Name Input the family of this contact On...

Страница 54: ...on feature to configure your IP phones The format of phonebook should be xml Note All the existing phonebooks of the IP phone will be replaced automatically if the phonebooks are configured in this wa...

Страница 55: ...his extension NewConfig If the firmware version number is greater than or equal to 70 please enable this option MAC address Input the MAC address of IP phone Name Put the name of this Phone here Manuf...

Страница 56: ...r disable it Auto redial Enable the auto redial for IP Phone Auto answer Configure if auto answer is allowed for IP phone Phone book Enable the feature of phone book of IP phone 2 Codecs In this page...

Страница 57: ...cted the extension number for IP Phone Label It is shown on the LCD for users to identify the account Line Active You can choose on off to enable disable the account respectively 4 Memory key settings...

Страница 58: ...n all the supported IP phones and display here we can click the MAC address of IP phone and input the corresponding information in the popup window like the picture shows below Figure 6 17 6 1 2 5 Upl...

Страница 59: ...ed the modules inside BRI trunk requires B2 module PSTN trunk requires the O2 while GSM UMTS trunk please install the GSM UMTS modules inside Figure 6 19 E1 T1 trunk In this page we can configure the...

Страница 60: ...ignaling PRI NET PRI CPE MFC R2 SS7 Mode Type E1 T1 J1 Switch Type national National ISDN type2 common in the US ni1 National ISDN type 1 dms100 Nortel DMS100 4ess AT T 4ESS 5ess Lucent 5ESS euroisdn...

Страница 61: ...hes that require a dial plan parameter to be passed This option is ignored by most BRI switches It may be necessary on a few pieces of hardware This option can almost always be left unchanged from the...

Страница 62: ...ill be added before the CID So you can know this is a national call before you answer it Local Prefix When there are Local calls coming in via this BRI trunk the Local Prefix you have set here will be...

Страница 63: ...rvices Digital Network ISDN configuration intended primarily for use in subscriber lines similar to those that have long been used for plain old telephone service The BRI configuration provides 2 bear...

Страница 64: ...in TE mode and Point to Point BRI CPE PTMP ISDN BRI in TE mode and Point to multi Point BRI NET ISDN BRI in NET mode and Point to Point BRI NET PTMP ISDN BRI in NET mode and Point to multi Point Swit...

Страница 65: ...hes that require a dial plan parameter to be passed This option is ignored by most BRI switches It may be necessary on a few pieces of hardware This option can almost always be left unchanged from the...

Страница 66: ...have set here will be added before the CID So you can know this is a national call before you answer it Local Prefix When there are Local calls coming in via this BRI trunk the Local Prefix you have...

Страница 67: ...ld s public circuit switched telephone networks Figure 6 24 Click edit to configure more details Figure 6 25 Trunk Name A unique label used to identify this trunk when listed in outbound rules incomin...

Страница 68: ...pt any regular sound silence pattern that repeats Busy Count times as a busy signal If you specify Busy Pattern then MyPBX will further check the length of the tone and silence which will further redu...

Страница 69: ...ported in MyPBX Enterprise if you have got the GSM UMTS module and SIM cards installed One GSM UMTS trunks support only one SIM card for one concurrent call Figure 6 26 Click edit to configure more de...

Страница 70: ...password for authorization when you have bought a trunk from provide with IP address only please choose service provider trunk Figure 6 28 6 2 2 1 VoIP Trunk In this page we can configure VoIP trunk...

Страница 71: ...e VoIP protocol SIP Provider Name A unique label to help you identify this trunk when listed in outbound rules incoming rules etc Ex yeastar Hostname IP Service provider s hostname or IP address 5060...

Страница 72: ...und calls are not counted against the maximum Set as 0 to specify no maximum Caller ID Specify the caller ID to use when making outbound calls over this trunk The caller ID set in the extension screen...

Страница 73: ...displayed when dialing out before configure this please make sure the provider supports this feature Associated Extension The extension make call out via SIP Trunk will display the associated DOD 2 A...

Страница 74: ...s calls that can be used on this trunk Inbound calls are not counted against the maximum Set as 0 to specify no maximum Caller ID Specify the caller ID to use when making outbound calls over this trun...

Страница 75: ...unique label would help to you identify this trunk Ex Provider2 Hostname IP Service provider s hostname or IP address Note 5060 is the standard port number used by SIP protocol 4569 is the standard po...

Страница 76: ...s the caller ID displayed when dialing out before configure this please make sure the provider supports this feature Associated Extension The extension make call out via this Trunk will display the as...

Страница 77: ...n characters that have special meanings X Any Digit from 0 9 Z Any Digit from 1 9 N Any Digit from 2 9 12345 9 Any digit in the brackets in this example 1 2 3 4 5 6 7 8 9 The Character will match any...

Страница 78: ...ing These digits will be prepended to the phone number before the call is placed For example if a trunk requires 10 digit dialing but users are more comfortable with 7 digit dialing this field could b...

Страница 79: ...ure 6 36 2 Add new speed dial Source Number The speed dial number Destination Number The number you want to call e g The source number is 123 The destination number is 5503305 The prefix number is 99...

Страница 80: ...ms at Auto Attendant MyPBX will play an IVR recording and route the caller to the requested destination for example Welcome to XX company for sales press 1 for technical support press 2 for operator p...

Страница 81: ...extension number to reach the IVR from internal extension Name A name for the IVR Prompt The prompt recording that will be played when this IVR is reached Repeat Count The number of times that the se...

Страница 82: ...all to a DISA Connect to Queue Connect the call to a queue Connect to Faxes Connect the call to Faxes of extensions Dial by Name The callers can dial the name of an extension to connect to the corresp...

Страница 83: ...this group in the group list Ring Group Number This option defines the numbered extension that can be dialed to reach this group Strategy This option sets the Ringing Strategy for this Group The opti...

Страница 84: ...n all members on this group fail to answer the call system will handle the call according to the selected destination 6 4 3 Queues Call Queues give users i e call centers an efficient means to have th...

Страница 85: ...MyPBX Enterprise User Manual www yeastar com Page 85 Figure 6 42 Queue Name A name for the Queue...

Страница 86: ...l one answers LeastRecent Ring the Agent which was least recently called FewestCalls Ring the Agent with the fewest completed calls Random Ring a Random Agent RRmemory Round Robin with Memory Remember...

Страница 87: ...Yes Callers are forced out of a queue when no agents are logged in No Callers will remain in a queue with no agents Join Empty This option controls whether callers can join a call queue that has no ag...

Страница 88: ...ay to hold meetings Conference agents can dial to access to the settings options and the admin can kick the last user out and can lock the conference room Extension This is the number dialed to reach...

Страница 89: ...nation extensions during office hours or outside office hours Figure 6 45 There is a default inbound route for all the trunks and set IVR as the destination you can edit it or create a new one for you...

Страница 90: ...starting with a 1 followed by a 3 digit area code and then 6 digit number For more information please refer to Appendix G How to Use DID Extension Define the extension for DID number This field is onl...

Страница 91: ...o APPENDIX E Note If you want to use feature Distinctive ringtone please confirm you re your IP phone support this feature firstly Currently distinctive ringtone can be compatible with Yealink and Sno...

Страница 92: ...with a branch B in China A and B both have MyPBX phone systems Now if staff of A would like to make a call to a telephone or mobile phone in China from the extension of A but via the FXS line of B tha...

Страница 93: ...extension the fax will be sent to the extension s voicemail as an attachment Note If you receive faxes with custom Email address the SMTP settings of Voicemail Settings should be configured successfu...

Страница 94: ...ll for recording such as 500 3 Click Record The selected extension will ring and you can pick up the phone to start recording 2 Upload Prompt Figure 6 49 The administrator can also upload prompts by d...

Страница 95: ...available in MyPBX Enterprise Figure 6 50 The administrator can upload on hold music as follows 1 Click Upload Music on Prompt 2 Click Browse to choose the desired audio file 3 Click Upload to upload...

Страница 96: ...Spanish Turkish Thai Korean currently Note 1 Auto detection is highly recommended But if you prefer to download via HTTP or TFTP server please contact the local dealer for the prompts 2 When update s...

Страница 97: ...X call duration The absolute maximum amount of time permitted for a call A setting of 0 disables the timeout Default value is 6000s Maximum concurrent calls Maximum concurrent calls limits Default val...

Страница 98: ...IVR s name please press the key instead of the extension number directly Follow Me Prompt When set Follow me to Transfer to number on the extension page e g when 500 is busy transfer to 501 while 500...

Страница 99: ...aging Group Extensions The default value is 630 to 639 Conference Extensions The default value is 640 to 659 IVR Extensions The default value is 660 to 679 Queue Extensions The default value is 680 to...

Страница 100: ...on will force the office time enalbed for the device whatever the general setting is Disable Office closed timing By dialing 081 081 is default on an extension will disable the Office Timing or Office...

Страница 101: ...mail for Extension Users can leave a voicemail to other extensions by dialing on their phone or the incoming call could be forwarded to an extension s voicemail directly is default setting For example...

Страница 102: ...all with extension 501 by dialing 5501 Normal Spy In this mode you can only listen to the extension being spied for example you can dial 90501 to monitor extension 501 Whisper Spy In this mode you can...

Страница 103: ...e 71 is default setting Disable Forward All Calls Users may disable always forward by calling 071 on their phone 071 is default setting Enable Forward When Busy Users may enable busy forward by dialin...

Страница 104: ...75 on their phone 75 is default setting Disable Do Not Disturb Users may disable do not disturb by calling 075 on their phone 075 is default setting 6 6 4 Voicemail Settings In this page we can confi...

Страница 105: ...Prompt Greeting played when the extension called is Unavailable Skip greeting Do not play a greeting Play Unavailable greeting play the extension Unavailable greeting Leave a Message Prompt Greeting p...

Страница 106: ...e IP address or hostname of an SMTP server that the MyPBX will connect to in order to send voicemail messages via email i e mail yourcompany com Port SMTP Port the default value is 25 Use SSL TLS to s...

Страница 107: ...l UDP Port Port use for sip registrations Default is 5060 TCP Port Port use for sip registrations Default is 5060 TLS Port Port use for sip registrations Default is 5061 RTP Port Start Beginning of RT...

Страница 108: ...ar before giving up Default is 8 times Register Timeout Number of seconds to wait for a response from a SIP Registrar before timed out Default is 20 seconds Calling Channel Codec Priority Once enabled...

Страница 109: ...is used to set up UDP communication between the client and the VOIP provider and so establish a call External IP Address The IP address that will be associated with outbound SIP messages if the system...

Страница 110: ...rs and reply to the sender s IP address port No Use NAT mode only according to RFC3581 Never Never attempt NAT mode or RFC3581 support Route Use NAT but do not include rport in headers Allow RTP Reinv...

Страница 111: ...well adapted to Internet applications and provides useful features that are not present in most other codecs G 722 G 722 is a wideband speech coding algorithms which supports the bit rate of 64 56 and...

Страница 112: ...s to the sip provider Remote Party ID Whether send Remote Party ID on SIP header Default no Allow Guest Whether allow anonymous registration extension Default no This option is used to avoid some anon...

Страница 113: ...gistration Default is 60 seconds Max Registration Time Maximum duration in seconds of a IAX2 registration Default is 1200 seconds 2 Codecs A codec is a compression or decompression algorithm that used...

Страница 114: ...ful features that are not present in most other codecs G 726 A PSTN codec used worldwide that provides good voice quality and consumes 32kbit s in each direction receiving and transmitting of a VoIP c...

Страница 115: ...yPBX will call the number with its outbound route Note 1 If you d like to use callback feature please make sure if it s enabled on the inbound route setting panel 2 No callback rules needed to be set...

Страница 116: ...ly call 123456789 successfully from MyPBX trunk You should configure number 0123456789 as the call back number and strip 1 digit before the callback is placed Prepend before dialing Define digits adde...

Страница 117: ...rnal system dial tone and make calls as if they were using one of the extensions attached to the telephone switch To use DISA a user calls a DISA number which invokes the DISA application The DISA app...

Страница 118: ...ut The maximum amount of time permitted between each digit when the user is dialing an extension number Default is 5 seconds 2 Member Outbound Routes Used to set the outbound routes that can be access...

Страница 119: ...stored by the system If an invalid PIN is entered the PIN is requested again The system administrator can configure certain numbers or types of numbers to require entry of a PIN before you can contin...

Страница 120: ...feature is supported by the following SIP phones Yealink s T28 T26 T22 T20 T10T T9CM Other SIP devices may also work with this feature but are not officially supported Note A paging group can have a m...

Страница 121: ...PBX will send the text of this message to the email addresses listed on the Email List You can add email addresses to the Email List Figure 6 76 2 Enable Email to SMS If you enable this you can use My...

Страница 122: ...onfigure the POP3 setting MyPBX will download emails from the mail server regularly Once downloaded the emails will be deleted from the mail server Email Address This email address will be used to 1 S...

Страница 123: ...debugging 7 1 Call Logs The call Log captures all call details including call time caller number callee number call type call duration etc An administrator can search and filter call data by filter th...

Страница 124: ...files Enable Debug Log Save debug information up to 2 log files We can also enable the SIP RTP E1 debug it s very useful for checking problems 2 Packet Capture Tool This feature always used to capture...

Страница 125: ...erver you should get an IP address with user name password from the provider Service Provider Connected to service provider server you will get only IP address for authorization Analog Trunk FXO ports...

Страница 126: ...allow you to connect your PBX to real analog phone lines 9 1 1 Sample Routing via E1 Trunk Let s route all inside extensions through an E1 trunk by dialing 9 In Outbound Routes add a new outbound rout...

Страница 127: ...ll calls to go through this outbound route directly 9 1 2 Sample Routing via VoIP Trunk Let s configure all inside extensions to dial 0 through the VoIP Trunk 1 Add VoIP service provider Before we do...

Страница 128: ...oute of voipout all phone numbers starting with 0 will have their first digit stripped off digit 0 and will be sent to the SIP Trunk Figure 9 3 Now that we have added two outbound dialing rules any ca...

Страница 129: ...9 2 1 Sample Routing to an IVR Let s configure an incoming call to route to the IVR In the IVR itself let s configure digit 0 to route the call to extension 500 and digit 1 to route the call to exten...

Страница 130: ...MyPBX Enterprise User Manual www yeastar com Page 130 2 Add Inbound Routes As we can see from the Inbound Route of allin all incoming calls will be sent to the IVR Figure 9 5...

Страница 131: ...ough this IP d Put the SIP extensions info on the T28 IP phones Display Name 501 User Name 501 Register Name 501 Password 501 SIP Server 192 168 5 150 Use the same method register another T28 to other...

Страница 132: ...is adequate to enable the system to run safely and stably This guide will introduce the highest defense level in MyPBX and we strongly recommend that you configure firewall and other security options...

Страница 133: ...Preferences Change Password Figure B 2 2 Disable SSH on LAN Settings Page 2 1 Disable SSH Select LAN Settings Enable SSH If external debugging isn t required please select No Figure B 3 2 2 Change the...

Страница 134: ...Enterprise User Manual www yeastar com Page 134 Figure B 4 2 The default username is root and the default password is ys123456 Figure B 5 3 Step 2 use command passwd to change the root s password Figu...

Страница 135: ...star com Page 135 3 Security Configuration for Extensions 3 1 Change the default SIP Port PBX Basic settings SIP Settings General UDP Port Figure B 7 3 2 Disable guest calls PBX Basic settings SIP Set...

Страница 136: ...sn t required please disable it PBX Extensions FXS VoIP Extensions VoIP Extensions General VoIP Settings Figure B 9 3 4 Set an enhanced password and enable IP restriction for extensions 1 Set a new ex...

Страница 137: ...Note Please backup the configurations on backup and restore page before you go ahead In the case that you lock the device you can reset to factory default and restore the previous configurations Belo...

Страница 138: ...r For example if the IP addresses of the local network are 192 168 5 1 254 the configurations could be as below Name LocalNetwork Protocol BOTH Port 1 65535 IP 192 168 5 0 255 255 255 0 Action Accept...

Страница 139: ...Extension Protocol BOTH Port 1 65535 IP 110 111 132 6 255 255 255 255 Action Accept Figure B 14 Step 4 Configure auto blacklist rules Auto blacklist rules the Server would add the IP address to the b...

Страница 140: ...irewall Rule for VoIP trunk registration Note If there is no VoIP trunk this rule is not required And if the RTP IP address of VoIP trunk and Registration IP address of the VoIP trunk are different we...

Страница 141: ...55 255 255 255 Action Accept Figure B 18 Step 6 Add a firewall rule to accept the remote access of HTTP port For example if the remote access IP is 110 5 14 6 and the port is 80 the configuration coul...

Страница 142: ...rule to accept remote access of SSH port For example if the remote access IP is 110 5 14 6 and the port is 8022 Note If the remote access of SSH port is not needed this rule is not required Name Remot...

Страница 143: ...les for the SMTP server and POP3 server Step 9 Enable Drop all If this feature is enabled all the packets and connection that do not match the rules would be dropped Note Before enable this feature pl...

Страница 144: ...p 11 Define the authorized data transmitting rate and drop all other unauthorized hosts Note If we setup IP blacklist rules here those unauthorized hosts will still be able to send SIP packets into My...

Страница 145: ...tomatically This is useful for remote extension who is using dynamic IP address Remove all the IP blacklist rules if you don t allowed any other unauthorized hosts access MyPBX See as below figure Not...

Страница 146: ...d the IP to auto IP Blacklist and notify the user if it match the protection rule Example Configure to notify extension 500 outbound number 5503301 and E mail alert yeastar com configuration could be...

Страница 147: ...y the user Example Configure to notify extension 500 outbound number 5503301 and E mail alert yeastar com configuration could be as below Phone Notification Settings Phone Notification Yes Number 500...

Страница 148: ...phenomena of toll fraud have been happened in your MyPBX system We are really sorry about that then please enhance the protection level of your firewall refer to the above steps In addition please ch...

Страница 149: ...achine Once that has been set up please follow the steps below Step 1 Add a new folder rename it and set this new folder s share Properties according to Figure B 1 Figure C 1 Set up share Properties S...

Страница 150: ...e The user name used to log into the network share Leave this blank if it is not required Net Disk Share Password The password used to log into the network share Leave this blank if it is not required...

Страница 151: ...port 10001 10200 default RTP port range as UDP ports Next go to the MyPBX web interface and configure the SIP settings according to Figure C 1 External IP Address your router s public IP address Exte...

Страница 152: ...k settings should be configured according to Figure C 3 Figure D 3 Next you should configure the NAT settings according to Figure D 4 Figure D 4 External IP Address The public IP address of MyPBX Exte...

Страница 153: ...153 APPENDIX E How to Use Auto Provision Step1 Disable DHCP Server on your local network E g Disable DHCP Server on Linksys Router Figure E 1 Step2 Enable DHCP Server on MyPBX Login MyPBX web interfa...

Страница 154: ...phones on MyPBX auto provision page 1 Login MyPBX web interface PBX Extensions Phone Provisioning Add Phone Figure E 3 2 Fill in the phone detail message on the pop up windows Input IP Phone s MAC ad...

Страница 155: ...connect the network cable to IP Phone Remark The factory default setting of DHCP for IP Phone is enable so you can skip this step to step 5 If the DHCP is disabled please follow below step to enable...

Страница 156: ...page and find the Distinctive Ring Tone section For each custom ring tone enter the Internal Ringer Text can be digits or text to trigger the ring tone For example you may enter Family e g Yealink s I...

Страница 157: ...MyPBX Enterprise User Manual www yeastar com Page 157 Figure F 2 Step3 Finish...

Страница 158: ...es of the formats to the subject of the email Example 1 Send message with no PIN code and default GSM port Format phonenumber if the subject is 12345678 the text of this email Welcome to Yeastar will...

Страница 159: ...eastar will be sent to number 12345678 through the first available GSM trunk 987 is the pin code set by administrator Figure G 3 4 Send message with PIN code and specified GSM port Format 500 pincoden...

Страница 160: ...phone numbers to this line or group of lines and forwards all calls to such numbers via the trunk MyPBX support DID you can configure DID in inbound route Related settings DID Number Extension Destina...

Страница 161: ...field only valid when use E1 trunk for this inbound router You can only input number and in this field and the format can be xxx or xxx xxx The count of the number must be only one or equal the count...

Страница 162: ...ample Step2 You set the Extension 6001 6099 in this example The configuration of this example means when the incoming call with DID number 6001 to 6099 will go to the destination 6001 to 6099 number 6...

Страница 163: ...MyPBX Enterprise User Manual www yeastar com Page 163 Figure H 3...

Страница 164: ...ing the BLF key on the IP Phone Follow the steps to do the configuration with your Yealink phone 1 We want to choose pstn1 or pstn2 to call out Figure I 1 2 Configure the IP Phone Figure I 2 Test When...

Страница 165: ...d the calls automatically Here is the guide for you to use it J 1 Login From your web browser input the IP address of the MyPBX server Login the system with the monitor account User Name monitor Passw...

Страница 166: ...recorded Extensions Recording When ticked all calls made by the selected extensions will be recorded Figure J 2 J 3 Recording Logs Start Search You are able to search the record by Start Date to End D...

Страница 167: ...e J 3 J 4 Share setting Use this setting to share the recording file on the network User Name The user name to check the file Password The password to the user name Share Name The name of the folder s...

Страница 168: ..._LOCAL_MACHINE SYSTEM CurrentControlSet Control Lsa LmCompatibilityLevel to 1 If LmCompatibilityLevel doesn t exit create a Dword value LmCompatibilityLevel 1 You can check the recording file on the n...

Страница 169: ...e folder the network users may not be able to check the shared files then Please ask the network user to try step1 Start Run cmd step2 net use del the is a space behind step3 Visit the device again wi...

Страница 170: ...te Hard Disk tested model Seagate ST9500325AS ST9500420AS ST9320325AS pleases do as the following steps 1 Power off and unplug MyPBX Enterprise 2 Unscrew the upper case and open it by pulling in the d...

Страница 171: ...prise User Manual www yeastar com Page 171 Figure K 2 4 Locate the place for the hard disk on the mainboard and screw the brackets with another 4 screws Then connect the power cord and data cable see...

Страница 172: ...y installed as Figure J 4 Figure K 4 6 Close the upper case and screw it 7 Turn on the power Log on MyPBX Administrator webpage go to System Settings Storage Management The hard disk is installed succ...

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