Call Features
29
l
Busy Forward
: Incoming calls are forwarded when the line is busy.
l
No Answer Forward
: Incoming calls are forwarded if not answered after a period of time.
Topic
Forwarding Incoming Calls
When you are not available to handle calls, you can forward incoming calls to a specific contact.
Procedure
1.
Navigate to
OK
>
Call Features
>
Call Forward
.
2.
Select the desired forwarding type.
3.
Select
Enabled
from the
Status
field.
4.
Enter the destination number in the
Target
field.
5.
If you select the
No Answer Forward
, select the desired ring time to wait before forwarding from the
After Ring
Time
field.
6.
Select
Save
.
The status bar displays the forward icon, and the incoming calls will be forwarded to the destination number
according to your setting.
Note
Local call forward settings may be overridden by the server settings. For more information, contact your system admin-
istrator.
Transferring Calls
During a call, you can transfer the call to another contact.
You can use one of three ways:
l
Blind Transfer
: Transfer a call directly to the third party without consulting.
l
Semi-Attended Transfer
: Transfer a call when receiving ringback.
l
Attended Transfer (Consultative Transfer)
: Transfer a call with prior consulting.
Topics
Performing a Semi-Attended/Attended Transfer
Performing a Blind Transfer
You can transfer a call to another contact immediately without consulting with her/him first.
Procedure
1.
Press
Options
>
Transfer
, or the TRAN key.
2.
Enter the number you want to transfer to.
3.
Press TRAN or
Transfer
to complete the transfer.
Performing a Semi-Attended/Attended Transfer
You can transfer a call to another contact immediately when receiving ringback or after consulting with her/him first.
Procedure
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