My broadband is connected and wi-fi
seems ok, but I’m still having issues
what do I do?
Turn the wi-fi off and back on again – Go to
Menu
>
Basic > Wi-Fi; Select OFF in the wi-fi field and
select
Save. This will disconnect from the wi-fi.
Then in the same menu as before select
On and
Save. The phone will automatically re-connect to
the wi-fi and confirm the configuration.
Some top sources of wi-fi Interference
• Everyday appliances such as microwaves and
florescent lights, power cables and adapters and
so on. They emit signals that can interfere with
your wi-fi.
• Wireless devices including wireless headsets,
keyboards, mice, activity trackers, security
cameras, and so on. Just like the appliances above,
the wireless signals they use to communicate with
other devices can slow things down
• Building materials: In general, dense materials
such as concrete, metal and stone are not good
for wireless signals. Reflective surfaces such
as mirrors and foil found in modern housing
insulation can cause erratic wi-fi signals.
• Neighboring wi-fi networks: The growth in
wi-fi network density, especially in populated
areas has increased interference among wireless
networks. Strong wi-fi signals in close proximity
to each other can reduce the performance of
both networks. New Public wi-fi networks are
adding to this form of interference.
Tips on how to reduce wi-fi Interference
• Relocate your wireless router away from nearby
routers, appliances, other wireless devices and
dense building materials.
• Unplug the appliances and devices when not in
use.
• Avoid using too many wireless gadgets at the
same time within close proximity of each other.
• Try using different wireless frequency (5GHz vs.
2.4GHz) and/or a different wireless band.
• Consider upgrading your wireless router or
solution. Wi-fi extension solutions are now
available, these can extend your wi-fi network,
and be located where best suits your business
needs. Providing you with the wi-fi signal
strength required for a quality, reliable voice
service.
10
