background image

Do Not Disturb 

Press the 

DND

 soft key to turn do not disturb on or off. 

While DND is enabled, all direct calls to your extension or direct phone number will 

go directly to your voicemail box. You may make outbound calls normally.   

Call Forwarding 

Call forwarding of your personal line/extension may be done from the phone. 

To turn forwarding on, dial *72 followed by the extension of phone number

to forward calls to. Pick up the phone to send the command.

To turn forwarding off, dial *73. Pick up the phone to send the command.

Call Center Agent Features 

Phones that are part of a call center may be configured with additional feature to 

allow agents to log in and out of the call center or change their availability in it.  

Login/Logout 

If you are part of a call center group, your phone may be equipped with a 

Login/Logout

 button to allow you to log into the call center or log out of it. 

-

To log into the call center press the 

Login 

soft key.

-

To log out of the call center press the 

Logout 

soft key.

The 

Login 

soft key is only visible when you are logged out. The 

Logout

 soft key is only 

visible when you are logged in.  

Availability

 

While logged into the call center, you may have the ability to manage your 

availability with codes setup by your system administrator. For a list of available 

codes and their intended use, talk to your call center administrator.  

-

To change your state to Unavailable, press the 

Unavail

 soft key then enter

the appropriate code for the state you wish to use.

-

To go back to being available for call center calls, press the 

Avail

 soft key.

When you first log in, your availability is 

Available 

to signal to the call center you are 

ready to take calls.  

The line key icon may indicate your availability with icons similar to the following: 

Logged Out

 

Logged In, Available 

Logged In, Unavailable 

Wrap Up 

*Please note that these advanced features may initially need to be set up by

Telesystem Team. Please contact Telesystem with quesitons.

2.8.23

Toledo, Ohio   |   Philadelphia, PA   |   1.888.808.6111   |   www.telesystem.us

Содержание T53W

Страница 1: ...irectly to discuss any additions to the system Headset Mute Dial Pad Volume Navigational Buttons Message Waiting Indicator Voicemail Programmable Top Keys two line keys plus up to 19 other buttons may be programmed on the keys that line the right and left side of the dynamic screen Keys may be programmed via the CommPortal interface Redial Speaker Messages Blue Yealink T53W Quick Reference Guide ...

Страница 2: ...aker button or Headset button may be pressed to answer an incoming call End a call Hang up the handset or tap the End Call soft key Speaker Press the speaker button to use speaker audio mode Headset Press the headset button to use headset mode audio must have a headset attached Volume Press the volume buttons to adjust volume for your ringer when idle or audio mode while on a live call Mute Press ...

Страница 3: ...d Announced Transfer Announced transfers allow you to speak with the third party before completing the transfer Press Transfer soft key Input the destination extension or phone number Remain on the line while the second call connects o To complete the transfer after speaking with the third party either hang up or press Transfer soft key o To cancel the transfer and go back to the first party press...

Страница 4: ...ck up the phone Press Press Retrieve Follow the prompts that will guide you to unpark a call Advanced Features Voicemail To access voicemail press Message button Follow the voice prompts to manage voicemail messages and greetings for your extension If messages are being sent to the phone the message waiting indicator light will blink to signal a new message has been received Voicemails are retaine...

Страница 5: ...f you are part of a call center group your phone may be equipped with a Login Logout button to allow you to log into the call center or log out of it To log into the call center press the Login soft key To log out of the call center press the Logout soft key The Login soft key is only visible when you are logged out The Logout soft key is only visible when you are logged in Availability While logg...

Страница 6: ...ailability with icons similar to the following Logged Out Logged In Available Logged In Unavailable Wrap Up Please note that these advanced features may initially need to be set up by Telesystem Team Please contact Telesystem with quesitons ...

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