2700 Oregon Road • Northwood, OH 43619 | 1645 West Chester Pike • West Chester, PA 19382 • 1.888.808.6111 | www.telesystem.us
Directory
You may populate the contacts in this directory by using the soft keys to add entries,
add more groups, and more.
•
Press the
Directory
soft key
•
Choose All Contacts
•
Use the Add soft key then follow the prompts to add an entry.
Do Not Disturb
Press the
DND
soft key to turn do not disturb on or off.
While DND is enabled, all direct calls to your extension or direct phone number will
go directly to your voicemail box. You may make outbound calls normally.
Call Center Agent Features
Phones that are part of a call center are configured with additional features to allow
agents to log in and out of the call center and change their availabiity within it.
Login/Logout
If you are part of a call center group, your phone will be equipped with a
Login/Logout
button that will allow you to log in and out of the call center.
•
To log into the call center tap the
Login
soft key.
•
To log out of the call center tap the
Logout
soft key.
The
Login
soft key is only visible when you are currently logged out. The
Logout
soft
key is only visible when you are currently logged in.
Availability
While logged in, you will also have the ability to manage your availablity with codes
setup of your system administrator. For a list of available codes and their indended
use, see your administrator.
•
To change your state to Unavailable, tap the
Unavail
soft key then enter the
appropriate code for the state you wish to use.
•
To log out of the call center tap the
Avail
soft key.
When you first log in, your availability is
Available
to signal to the call center you are
ready to take calls.
The line keys indicate various ACD states as follows:
Logged Out
Logged In, Available
Logged In, Unavailable
Wrap Up