Basic Call Features
147
Resuming Held SLA Calls
Any SLA member can resume a held call on the shared line.
To resume a call on the shared line:
1.
Tap
Boss/Admin
soft key to view the call held by other member.
2.
Tap the avatar of the caller to resume the held call.
Boss-Admin Feature
The boss-admin feature, which is also called boss-delegate feature, enables a "boss" phone and
delegates’ phones to ring simultaneously when a user calls the boss. When one party answers
the call, the other phone will stop ringing. A boss can assign delegates and manage calls on the
delegate’s line.
Delegates can place, answer or hold the call. Delegates can also make a safe transfer to boss’s
voice mail or call on behalf of the boss’s line. The boss can pick up held calls on a delegate’s line.
What’s more, the boss can hold the calls, and the delegate can pick up held calls on the boss’s
line.
Boss-Admin Scenario
: The system administrator has configured the phone number 2248 to be
the delegate of phone number 2216. For more information on how to assign delegates on the
Skype for Business client, refer to
on page
-
Boss
: Lin Wei (phone number: 2216)
-
Delegate
: Hedy (phone number: 2227)
-
Other
: 2224-cgc (phone number: 2224)
Note
Assigning/Removing Delegates
You can assign delegates to your line using the Skype for Business client. However, you cannot
assign yourself as a delegate. As a delegate, you can be assigned to multiple bosses’ lines.
To assign delegates using Skype for Business client:
1.
Open Skype for Business client.
2.
Sign into Skype for Business client as the person who wants to assign a delegate.
3.
Click the button, and then click
Call Forwarding Settings
.
4.
Mark the radio box of
Simultaneously ring
.
Boss-admin feature is configurable via
Skype for Business client
only.
