Customer Care: (866) 901-0242
Support: http://support.vonagebusiness.com
Copyright © 2014 Vonage Business Solutions, Inc. All Rights Reserved.
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ONLINE MANAGEMENT
Logging into your Account Online
1. Visit
http://my.vocalocity.com
.
2. Log into your account with your username and password.
Voicemail to Email
1. Click the “Phone System” tab and click on an extension.
2. Scroll down to the “Voicemail PIN and Greetings” section and
check the box for “Send Voicemail to Email”.
3. Enter the desired email address.
4. Click save in the top or bottom right-hand side of the screen.
Searching Call Logs
1. Click the “Reports” tab at the top of the screen.
2. Choose your desired Summary on the left navigation.
3. Select a date range by clicking the calendar in the right corner.
4. Select a Report from the options below the graph.
5. Enter “Advance Filter” options like “Caller ID and/or
“Call Direction” to narrow your search.
6. Click “Apply Filter”. Your results will populate below.
Please Note
: the above instructions are for Vonage Business Solutions
Super Users and Administrators.
ADVANCED FUNCTIONS
Cell Phone Integration
When calls are being forwarded from your extension to your cell phone,
you can reroute the call back to an office extension or another outside
number. On your cell phone, press ##, enter the extension (or outside)
number you want to transfer to, and # again to complete the transfer.
BASIC FUNCTIONS (CONTINUED)
Transferring a Call
(Attended Transfer)
Talk to the person before transferring the call to them
1. While on a call, press the “Transfer” soft key (located directly be-
low the bottom of the screen) and enter the extension or number
you wish to transfer to.
2. Press the
#
(pound) button
(or wait a few seconds) and when the
other person picks up, announce the call.
3. When you are ready to complete the transfer, press the transfer
soft key again and the call will be transferred.
Transferring a Call
(Blind)
Transfer the call to someone without speaking to them
1. During a call, press the transfer soft key.
2. Dial the desired extension or telephone number.
3. Press the transfer soft key again to complete your transfer.
Conference Calling
1. While on a call, press the “Conference” soft key located directly
below bottom of the screen and the caller will be put on hold.
2. Dial the third party’s number or extension and press the
#
(pound)
button (or wait a few seconds)
.
3. When the third party answers, press the conference soft key again
and the first caller will be connected. All parties should be con-
nected at this point.
Placing a Call on Hold
1. Press the Hold soft key located below the screen of the phone.
•
To retrieve the call, either press the resume soft key located
below the bottom of the screen. or press the line appearance
button the call is on (light should be red and blinking).
Call History
1. Press the up arrow key:
a. Continuing to press up will scroll through all calls, beginning
with the most recent.
b. Arrow to the right or left and it will take you through the
icons for Inbound Calls (arrow pointing down), Outbound
Calls (arrow pointing up), Missed Calls (arrow comes down
and bounces to right) and Forwarded Calls (arrow goes left
and then up and then directly right).
c. Arrow down to go through the calls once making a selection
from above.
Switching between the Handset/Headset/Speakerphone During a Call
Note: only one function at a time can be used.
1. From Handset to Speakerphone, press the Speakerphone button
(lower right corner) and hang up the handset.
2. From Handset to Headset, press the Headset button (right side of
phone) and hang up the handset.
3. From Speakerphone to Handset, pick up the handset.
4. From Speakerphone to Headset, press the Headset button.
5. From Headset to Handset, pick up the handset.
6. From Headset to Speakerphone, press the Speakerphone button.
Dialing an Extension
1. Dial the 2 to 6 digit extension number and either:
a. Pick up the handset.
b. Press the Speakerphone button.
c. Press the Headset button.