TIP
UNDERSTANDING THE KEYS ON YOUR PHONE
The Hard keys may display a fixed function, may be
programmed to display extensions or other frequently
used functions like Speed Dial.
PLACING CALLS
INTERNALLY:
To call another person in your
company, pick up the handset and dial the
other person’s extension number. This is
typically a 3 or 4 digit number.
THESE PHONES ALSO BEHAVE LIKE CELL PHONES WHERE YOU CAN DIAL THE
NUMBER FIRST AND THEN PRESS THE KEY.
EXTERNALLY:
To call a number outside of your company, pick up the handset and
dial that person’s phone number. (You do not need to add any additional digits to
place an external call, just dial “1 + area code + phone number”.)
EMERGENCY CALLS
In an emergency, dial
911
the way you would dial an external number.
USING THE SPEAKERPHONE
With the handset on hook, enter the number and then press the key.
ALWAYS DIAL YOUR NUMBER BEFORE PICKING UP THE HANDSET OR PRESSING THE
KEY; THIS WILL ALLOW YOU TO CORRECT YOUR NUMBER AS YOU DIAL. PRESS
THE SMALL KEY TO BACKSPACE AND EDIT THE NUMBER THAT YOU DIALED.
REDIAL
To call the last number you dialed, lift the handset and then press the key.
ANSWERING CALLS
USING THE HANDSET:
Pick up the handset.
USING THE SPEAKERPHONE:
Press the key.
TO CHANGE THE RING TONE FOR INCOMING EXTERNAL CALLS, SEE THE
UPDATING
RING TONE
SECTION LATER IN THIS GUIDE.
ENDING CALLS
Hang up the handset or press the key. If you used the speakerphone, press the
key or press the key.
3-WAY CONFERENCE CALLS
TO HOST A 3-WAY CALL:
1. Once you have the first party on the line, press
the key. The first party is automatically
placed on hold.
2. Dial the second party and press the key.
3. When the second party answers, press the
key. All parties are now joined in the
conference.
You can press the key to place the conference on hold.
You can press the key to split the conference call into two
individual calls. To drop the conference call, press the key.
TO HOST A CONFERENCE WITH MORE THAN THREE CALLERS, PLEASE CONTACT THE
CENTRALOFFICE CUSTOMER SUPPORT TEAM AT 347-498-0555 OR
[email protected].
PARKING A CALL
Call Park
is a feature that allows you to place a call on hold from one line and
retrieve the call from another phone in the office. The other phone can belong to
any member of your business; even a member that works from a different location.
To park a call, press the key. Dial the
Call Park
access code:
*18
. Listen to the
Orbit or parking lot number where your call was placed. You will need this number
later to retrieve your call. Press the key again.
To retrieve a parked call, dial the
Call Retrieve
access code:
*19
followed by the Orbit
number. For example, to retrieve a call parked in Orbit 30, dial
*1930
.
DO NOT DISTURB
When Do Not Disturb (
DND
) is active, incoming calls will be rejected rather than ring
your phone. Callers will hear a system-generated message saying that you are
temporarily unavailable. If voicemail is active on your line, calls will be sent directly
to your voicemail and not rejected.
TO TURN DND ON:
1. Press the key.
2. Select
Features, DND Code
.
3. Use the arrow keys to select
Enable
and then press the key.
“DND” will appear in the LCD screen.
TO TURN DND OFF:
1. Press the key.
2. Select
Features, DND Code
.
3. Use the arrow keys to select
Disable
and then press the key.
ACCESSING YOUR VOICEMAIL
When the key is lit up or a small icon appears in the LCD screen, there are
new voicemail messages. To listen to your voicemail, press the key.
Follow the voice prompts to review your messages. You
can also access your voicemail from outside your office
by dialing your personal number. When the call goes to
the voicemail greeting, press
*
followed by your Voice-
mail PIN code and then press
#
.
TO TRANSFER A VOICEMAIL MESSAGE TO A
FELLOW EMPLOYEE AFTER LISTENING TO
THE MESSAGE, PRESS
5
. LISTEN FOR
ADDITIONAL PROMPTS WHICH WILL
INCLUDE THE VARIOUS DELIVERY OPTIONS
AVAILABLE.
NOTE:
YOU MUST DIAL THE
ENTIRE TEN DIGIT NUMBER OF THE EXTEN-
SION YOU WISH TO TRANSFER TO
USING CALL HISTORY LISTS
You can access lists of recent calls by using the arrow keys on your phone.
Press the key, select
History
and then press the key.
TO VIEW THE CALL HISTORY LIST:
1. Use the or arrow key to switch between
Placed Calls, Received Calls,
Missed Calls
and
Forwarded Calls
.
2. Use the or arrow key to select the desired entry.
TO PLACE A CALL FROM THE CALL HISTORY LIST:
Select the desired entry as described above and then simply press the key.
VOLUME ADJUSTMENT
Press the key during a call to adjust the speakerphone or handset
volume. To change the ringer volume, press this key when the handset is on the phone
and there are no calls in progress.
UPDATING RING TONE
TO CHANGE THE RING TONE FOR INCOMING EXTERNAL CALLS:
1. Press the key, select
Settings, Basic, Sound, Ring Tones
.
2. Scroll to the ring tone you want using the or arrow key on your
phone. The ring tone will play momentarily.
3. Press the key to save the ring tone.
(If changing the ring tone changes internal calls instead of external calls, and you
would like to change to external, please contact the CentralOffice Support Team to
configure your BG.)
BUSY REDIAL
The
Busy Redial
feature is a code that when
entered into your phone, will give you the informa-
tion of the number you last dialed and the option
to dial it again. If the line you are trying to reach is
busy, your phone will keep checking that line (for a
preset amount of time) till it becomes available
and then it will dial it again. For
Busy Redial
,
dial
*66
; to cancel, dial
*86
.
CALL RETURN
The
Call Return
feature is a code that when entered into your phone, will give you the
information of the last call you received and the option to have your phone dial that
number. If the line you are trying to reach is busy, your phone will keep checking that
line (for a preset amount of time) till it becomes available and then it will dial it again.
For
Call Return
, dial
*69
; to cancel, dial
*89
.
ANONYMOUS CALL REJECTION
Anonymous Call Rejection
is a feature which when configured, can be enabled or
disabled on your phone to reject calls that come up as anonymous on your phone’s
display.
*77
will enable the feature,
*87
will disable it.
CALL PICKUP & DIRECTED CALL PICKUP‡
Call Pickup
is a feature that via a code you enter into your phone picks up any
incoming call to a preset group of extensions.
Directed Call Pickup
allows you to pick up any incoming call to a specific extension
within your
Business Group
. Both Pick-up options can’t be used once a call is
already in progress.
For
Call Pickup
, dial
*11
followed by the group code.
For
Directed Call Pickup,
dial
*12
followed by the ringing phone’s extension number.
INTERCOM‡
Individual extension-to-extension
intercom
calls are calls between users that do not
ring the other party’s phone, but rather are immediately answered over the other
phone’s speaker. To make an
intercom
call, dial “
9
” followed by the extension.
GROUP INTERCOM‡
Group Intercom
calls give you the ability to make an announcement over all of the
speakers of all of the users in your group. To make a
group intercom
call, dial *
98
,
wait for a beep and then make your announcement.
DOOR INTERCOMS
Door Intercoms
provided by Xchange Telecom can be used with your
CentralOffice
phone
system. When a call comes in from your door intercom, pressing a predefined key will
release the door. Depending upon the Intercom model, the default key is either
8
or
6
. The
predefined key can also be customized upon request.
The CentralOffice customer support team can be reached at 347-215-9300
or by email: [email protected]
Visit us at
www.xchangetele.com
MUTING YOUR PHONE’S MICROPHONE
During a call, press the small key (this will mute all
modes you use, handset or speakerphone). You will
hear all the other parties while they cannot hear you.
To turn your microphone back on, press the small
key again.
HOLD
During a call, press the key. To resume
the call, press the key again.
TRANSFERRING A CALL
There are two ways you can transfer a call: Attended Transfer and Blind Transfer.
ATTENDED TRANSFER
is where you stay on the phone until the party you are
transferring the call to picks up and then you can advise the party you are about
to transfer a call to them.
1. During a call, press the key. The active call is automatically
placed on hold.
2. Dial the party you want to transfer the call to and press the key.
(This can be either an internal extension or an external number).
3. When you hear the second party answer (or after you speak with the second
party), press the
key.
YOU CAN CANCEL A TRANSFER BEFORE THE CALL CONNECTS BY PRESSING THE
SMALL KEY. PRESS THE KEY TO RESUME YOUR ORIGINAL CALL.
BLIND TRANSFER
is where you simply transfer the call to the intended party
without communicating with them first.
1. During a call, press the key. The active call is automatically placed
on hold.
2. Dial the extension or number you want the call transferred to.
3. Press the
key. Your call will be transferred directly.
CALL WAITING
When you are on a call and another call comes in, your phone will either:
Have a
LINE
key flashing and display the details of the second call or (depending
on your phone model and the call), just display the second caller’s details on your
screen without the
LINE
key flashing.
If a
LINE
key is flashing, press the flashing
LINE
key to take the
call.
If the
LINE
key isn’t flashing:
• Use your or
arrow key to highlight the second call.
• Press the key to take the second call. The first call will be placed on hold.
To go back to your first call, use the or arrow key to highlight the call.
• Press the key. The other call will be placed on hold.
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BASIC
PHONE
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