Semi-Attended Transfer
Attended Transfer
www.yealink.com
Basic Call Features
Placing a Call
Answering a Call
Ending a Call
Call Mute and Un-mute
Redial
Call Hold and Resume
Call Conference
Call Forward
To place a call on hold:
Blind Transfer
Call Transfer
Speed Dial
To configure a speed dial key:
To use the speed dial key:
Using the handset:
Using the speakerphone:
Using the headset:
Using the handset:
Using the speakerphone:
Using the headset:
Using the handset:
Using the speakerphone:
Using the headset:
1. With the handset on-hook, press .
1. Pick up the handset.
2. Enter the number, and then press .
1. With the headset connected, press to activate the headset mode.
2. Enter the number, and then press .
Note:
During a call, you can alternate between headset, hands-free speakerphone and handset modes by
pressing the
HEADSET
key or the
Speakerphone
key or picking up the handset. Headset mode requires a
headset connected.
Note:
You can ignore an incoming call by pressing the
X
key.
2. Enter the number, and then press .
Pick up the handset.
Press .
Hang up the handset or press .
Press .
Press or .
Press .
SIP-T20P Quick Reference Guide
Press to enter the
Placed Calls
list, press or to select the desired entry, and then
press or .
Press twice when the phone is idle to dial the last dialed number.
To resume the call, do one of the following:
Press to mute the microphone during a call.
Press again to un-mute the call.
If there is only one call on hold, press .
Press during an active call.
If there is more than one call on hold, press or to select the desired call, and then
press .
You can transfer a call in the following ways:
1. Press during a call. The call is placed on hold.
1. Press during a call. The call is placed on hold.
1. Press during a call. The call is placed on hold.
2. Enter the number you want to transfer to, and then press .
3. Press when the second party answers.
To enable call forward:
Always ----
Incoming calls are forwarded unconditionally.
Busy ----
Incoming calls are forwarded if the phone is busy.
No Answer ----
Incoming calls are forwarded if not answered after a period time.
1. Press when the phone is idle, and then select
Features
->
Call Forward.
2. Select the desired forward type:
3. Enter the number you want to forward to. For
No Answer,
press or to select the ring time
to wait before forwarding.
4. Press to accept the change.
1. Press during an active call. The call is placed on hold.
2. Enter the number of the second party, and then press .
4. Press the
Cancel
soft key to disconnect all parties.
1. Press when the phone is idle, and then select
Features
->
DSS Keys.
2. Select the desired line key, and then press .
4. Press to accept the change.
Press the speed dial key to dial out the preset number.
3. Select
Speed Dial
from the
Type
field, select the desired line from the
Account ID
field, and enter
the number in the
Value
field.
3. Press again when the second party answers. All parties are now joined in the conference.
2. Enter the number you want to transfer to, and then press .
3. Press when you hear the ring-back tone.
3. Press .
2. Enter the number you want to transfer to.
