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We may need you to provide a PCAP trace to help analyze your problem.
To export a PCAP trace via web user interface:
1.
Login the web user interface of the phone.
2.
Click on Phone->Upgrade.
3.
Click Start to start the SIP trace capture.
4.
Recreate the error to be documented in the trace.
5.
Click Stop to stop the capture.
6.
Click Export to save the file to your local system.
There are three ways to obtain the MAC address of a phone:
You can ask your supplier for shipping information sheet which includes MAC
addresses according to the corresponding PO.
You can find the MAC address in the label of carton box.
You can also find the MAC address from the phone’s bar code at the back of the
phone.
Press the OK key when the IP phone is idle to check the basic information of the IP phone,
such as IP address and firmware version.
Do one of the following:
Ensure that the phone is properly plugged into a functional AC outlet.
Ensure that the phone isn’t plugged into a plug controlled by a switch that is off.
If the phone is plugged into a power strip, try plugging it directly into a wall outlet
instead.
If that phone is powered from PoE, ensure you use a PoE compliant switch or hub, or
contact your system administrator for more information.
Check that the power LED is on to ensure the phone is powered on.
