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| Troubleshooting |

274

Video Issues

Symptom

Reason

Solution

The system is in sleep mode.

Press any key on the remote
control to wake the system.

The system is powered off.

The system is powered on.

Picture is blank on the monitor.

The HDMI cable is not connected
to the system.

Make sure that the monitor is
connected to the system and
powered on.

Unsuitable monitor resolution.

Adjust the monitor resolution.

The packet is lost.

View the call statistics to check
whether the packet is lost and
contact the network administrator.

Unsuitable camera parameters.

Adjust the camera parameters,
such as the brightness and the
white balance.

The video quality is poor.

High-intensity indoor light or
direct sunlight on the camera.

Avoid those situations.

PC is not connected.

Connect a PC to your system.

The PC is turned off.

Turn on the PC.

The VCH50/VCH51 video
conferencing hub or WPP20
wireless presentation pod is
broken.

Replace it.

You cannot share content.

The WPP20 wireless presentation
pod cannot connect to the video
conferencing system.

• Connect the WPP20 to the

video conferencing system to
obtain Wi-Fi profile.

• Make sure the wireless AP

feature of video conferencing
system is enabled.

Содержание MeetingEye 600

Страница 1: ......

Страница 2: ...C22 video conferencing camera 30 Hardware of VCH50 Video Conferencing Hub 31 Hardware of VCH51 Video Conferencing Hub 32 CP960 Conference Phone 33 CTP20 CTP18 Touch Panel 35 WPP20 wireless presentatio...

Страница 3: ...2 Using Multiple Sets of CTP20 CTP18 with the VCS Devices 53 Using the Remote Control 53 Using the Virtual Remote Control 54 Customizing the Key Type 54 Disabling Remote Control Keys 55 Remote Control...

Страница 4: ...tion 85 Enabling Disabling the PC Port 87 Network Speed and Duplex Mode 87 Supported Transmission Methods 87 Configuring Transmission Methods 88 Restricting Reserved Ports 88 Quality of Service QoS 89...

Страница 5: ...one 134 Configuring Microphone Mute Mode 134 Configuring the Keyboard Input Method 135 Configuring USB Storage 135 Configuring the Screenshot 136 Configuring to Automatically Upload Screenshots to the...

Страница 6: ...172 Configuring the Monitor Resolution 174 Configuring VC200 Experimental Access Auto Framing 175 Showing the Site Name to Remote Parties 176 Configuring Content Sharing 178 Configuring Dual Stream P...

Страница 7: ...lecting Conference Call Preferences on CTP20 CTP218 211 Setting the Contact Display Label CTP20 CTP18 212 Configuring the Feature of Invitation Before Meeting 213 Configuring Additional Audio Call 214...

Страница 8: ...rity Features 235 Collaboration Data Security Control 235 Configuring the Auto Logout Time 236 Transport Layer Security TLS 236 Supported Cipher Suites 237 TLS Transport Protocol 237 Managing the Trus...

Страница 9: ...Setting the Severity Level of the Local log 259 Setting Severity Level of the Module log 260 Exporting the Log Files to a Local PC 261 Exporting the Log Files to a USB Flash Drive 262 Exporting the Lo...

Страница 10: ...nd PVT950 using new hardware their hardware versions are 63 0 98 0 2 1 17 71 0 50 0 2 0 16 82 0 1 0 2 0 17 and 1137 0 2 0 2 0 16 respectively After upgrading their firmware to version x 44 0 25 you ca...

Страница 11: ...uide which describes how to connect VCH51 to the VCS codec Yealink Soundbar Quick Start Guide which describes how to connect Soundbar to the VCS codec Yealink MSpeaker II Quick Start Guide which descr...

Страница 12: ...ingEye 600 MeetingEye 400 PVT960 PVT940 Selecting a Call Protocol Account Polling Answering Multiple Calls Automatically Configuring the Presentation Tools Setting the Camera Presets Configuring the T...

Страница 13: ...vices Changes for Release 43 Guide Version 43 30 The following sections are new for this version Enabling Disabling the PC Port Setting Screen Saver Setting the Wallpaper Configuring the Display to Wa...

Страница 14: ...uction of VCR11 Remote Control VCC22 video conferencing camera Hardware of VCH50 Video Conferencing Hub Hardware of VCH51 Video Conferencing Hub CP960 Conference Phone CTP20 CTP18 Touch Panel WPP20 wi...

Страница 15: ...cable 3 5mm 5 Line Out Connect to an audio output device via an audio cable 3 5mm 6 HDMI Connect to a monitor for displaying video images 7 Internet Connect to the network device 8 Security Slot Allo...

Страница 16: ...ndpoint to factory defaults 2 DC48V Connect to the power source via a power adapter 3 Display Connect to a monitor for displaying video images 4 VC Hub Phone If you want to use wired sharing to presen...

Страница 17: ...an meet the deployment requirement of the control room which separates from a large conference room The following introduces the corresponding ports on VC880 Port Name Description 1 LED Indicator Indi...

Страница 18: ...o the network device 10 DC48V Connect to the power source via a power adapter 11 Security Slot Allow you to connect a universal security cable to the VCS endpoint so you can lock the VCS endpoint down...

Страница 19: ...ing video images 8 VC Hub Camera If you want to use wired sharing to present connect this port to the Codec port on the VCH50 video conferencing hub to the PoE port on the VCH51 video conferencing hub...

Страница 20: ...dio input device via an audio cable 3 5mm 3 USB Insert a USB flash drive USB flash drive can be used for storing screenshots recorded videos or captured packets If you insert multiple USB flash drives...

Страница 21: ...rity Slot Allow you to connect a universal security cable to the VCS endpoint so you can lock the VCS endpoint down The VCS endpoint cannot be removed when locked Hardware of VC500 PVT950 Codec VC500...

Страница 22: ...endpoint simultaneously only the last USB flash drives you insert can be identified by the endpoint Connect to an audio input device via a USB to line input adapter Connect to an audio output device v...

Страница 23: ...down The VCS endpoint cannot be removed when locked Hardware of VC200 VC200 E VC200 VC200 E is an entry level smart video conferencing endpoint designed for small and huddle room Supporting 16 9 and 4...

Страница 24: ...o conferencing hub to the PoE port on the VCH51 video conferencing hub If you need an audio device connect this port to the Internet port on the CP960 Conference phone Connect to VCM34 VCM38 3 Display...

Страница 25: ...Getting Started 25 Hardware of VP59 Codec You can use VP59 as a video phone on your desktop you can also use it as a video conferencing device in a small meeting room 20 30 square meters...

Страница 26: ...Key Not available 12 Keypad Use it to type in digits letters and special characters 13 Speaker Provides hands free speakerphone audio output 14 Hookswitch Picking up the handset from the handset cradl...

Страница 27: ...Navigate through menu items Pan and tilt the camera to adjust the viewing angle Scroll Wheel OK Key Scroll up or down to the desired menu item Press the key to go to the sub menu or confirm actions Zo...

Страница 28: ...up down the volume Introduction of VCR11 Remote Control The VCR11 remote control allows you to operate a video conferencing system including placing calls adjusting EQ volume controlling the camera n...

Страница 29: ...hot Turn the page down 9 OK key Go the sub menu confirm actions or answer incoming calls 10 Navigation Key Navigate through menu items Pan and tilt the camera to adjust the viewing angle 11 Mute Key M...

Страница 30: ...lity You can connect up to 9 VCC22 video conferencing cameras to the VC880 PVT980 video conferencing system and 8 to VC800 video conferencing system The VCC22 camera can be panned 100 degrees range ti...

Страница 31: ...t be removed when locked Hardware of VCH50 Video Conferencing Hub You can connect VCH50 to the computer for presenting If you want to connect a PC to your system using Ethernet cable you need to conne...

Страница 32: ...le for sharing contents 5 USB Insert a USB flash drive USB flash drive can be used for storing screenshots recorded videos or captured packets Hardware of VCH51 Video Conferencing Hub You can connect...

Страница 33: ...ing contents Right Side of VCH51 Cable Hub Port Name Description 1 PoE Connect to the VC Hub Phone port on the VCS codec or to the PoE CP960 Conference Phone You can use CP960 conference phone as a mi...

Страница 34: ...just the volume of the speaker ringer or media 6 HOME Touch Key Return to the idle screen 7 Wired Mic Ports Allow you to connect CPE90 to your phone optional 8 Internet Connect to the VC Hub Phone por...

Страница 35: ...e controller of VCS endpoints CTP20 touch panel can help you fully control the VCS endpoints You can use it to place calls initiate conferences adjust the volume control the camera record videos and s...

Страница 36: ...g presses it for 3 seconds and release it and then choose the window you want to share 3 LED Indicator Indicates the status Related information LED Instructions of WPP20 Wireless Presentation Pod Hard...

Страница 37: ...wer Indicator LED Indicates the battery information 2 Built in Microphone Supports 360 degree audio pickup at a radius of up to 3 meters 3 Mute Key Indicates call status Toggle mute feature 4 Charging...

Страница 38: ...deo conferencing microphone array which can work as the audio input device for Yealink Video Conferencing System Thanks to its built in 3 microphone array and superior audio technology VCM34 owns a 20...

Страница 39: ...Getting Started 39 Rear Panel of VCM34 Name Description 1 PoE Connect to the VC Hub Phone port on the VCS endpoint 2 Internet It is used to connect VCM34 Hardware of MSpeaker Front Panel of MSpeaker...

Страница 40: ...to VC800 Line Out Port as an audio input Hardware of MSpeaker II Front Panel of MSpeaker II Rear Panel of MSpeaker II Name Description 1 Power Input It is used to connect MSpeaker to the power adapter...

Страница 41: ...connect 3 Volume Down Tap to turn down the volume Note If you do not use the handset and headset the volume of CP900 CP700 is synchronized with the one of VP59 4 Answer Call Answer the call tap it for...

Страница 42: ...Solid red The system is in sleep mode Flashing red The system codec is upgrading firmware Solid orange System exception for example network unavailable update failure Off The system is powered off or...

Страница 43: ...VCC22 video conferencing camera is upgrading firmware Solid orange The VCC22 video conferencing camera is not selected Off The VCC22 video conferencing camera is not connected to the PoE switch LED I...

Страница 44: ...econds and then off The CPW90 BT is in the idle mode Solid green The CPW90 BT is fully charged Solid red The CPW90 BT is being charged Fast flashing red 3 times and then off The battery capacity is to...

Страница 45: ...one The WPP20 cannot find or connect to the video conferencing system in 10 seconds after start up The WPP20 pairs to the video conferencing system successfully but it does not detect that the Yealink...

Страница 46: ...connect the system to a switch the switch notifies the system of the VLAN information defined on the switch The system can then proceed with the DHCP request for its network settings if using DHCP Qu...

Страница 47: ...them via the web user interface the remote control or CTP20 CTP18 touch panel For the video conferencing system of second generation we recommend that you control them via the web user interface the r...

Страница 48: ...b user interface of the system Both HTTP and HTTPS are available The HTTPS ensures that the configuration of all login information such as user names and passwords is transmitted using an encrypted ch...

Страница 49: ...ssword Enabling the User Type Changing the Administrator Password The default administrator name is admin and the administrator password is 0000 Only the user with the administrator permission can cha...

Страница 50: ...ser Web user interface User Type Enables the user role Default Disabled Web user interface User Password New Password and Confirm Password Configure a user password Note the system supports ASCII char...

Страница 51: ...3 Enter the password and tap OK After connecting CTP20 CTP18 to the VCS device you can use them as the controller for the VCS devices Related tasks Enabling the Wireless Access Point Configuring Wirel...

Страница 52: ...a the LAN pairing method On the display of the VCS device will display the pairing code Off only the web interface will display the pairing code Note the default value is On This configuration will ta...

Страница 53: ...ly Whiteboard Collaboration this feature is only applicable to CTP20 You can use each CTP20 to initiate the whiteboard collaboration which can be received by other CTP20 simultaneously However the edi...

Страница 54: ...VCS devices and VP59 Procedure 1 On your web user interface go to Home Remote Control The virtual remote control appears 2 Click the corresponding keys on the remote control to control the VCS codec 3...

Страница 55: ...mera Control only applicable to the third generation VCS devices press it to control the camera Default for the third generation VCS devices it is Camera Control for the second generation VCS devices...

Страница 56: ...y default you can use the remote control the touch panel or the touch screen TV to control the VCS devices If you enable Pad Only mode people in the meeting room cannot control the VCS devices via the...

Страница 57: ...es are described as below Multipoint License Type Maximum Connections Description MeetingEye 600 MeetingEye 400 PVT960 PVT940 VC500 VC200 VC200 E VC880 VC800 PVT980 PVT950 without a multipoint license...

Страница 58: ...link Cloud and the Standard modes If you purchase the VCS devices customized for Yealink Cloud you can only use the Yealink Cloud mode About this task Attention Switching to another mode will reset th...

Страница 59: ...included in the H 323 SIP protocol cannot be translated via the traditional NAT method and that causes some communication problems ALG application layer gateway feature on the router firewall can hel...

Страница 60: ...ntent and data FECC 50000 51000 TCP UDP Web management port optional 443 TCP SIP optional 5060 5061 TCP UDP Note Forwarding the ports to the public network may cause security problems and you can prev...

Страница 61: ...interface Endpoint CTP20 CTP18 Related tasks Enabling Static NAT Feature for SIP Protocol Related information Port Forwarding Enabling Static NAT Feature for SIP Protocol If you want to make private t...

Страница 62: ...to Network NAT Firewall NAT Configuration On your VCS go to More Settings Network Setting Wired Network NAT Firewall NAT For VP59 tap Settings Network Setting Wired Network NAT Firewall NAT On your C...

Страница 63: ...o the intranet and then informs the client For more information refer to RFC3489 Capturing packets after you enable the STUN feature you can find that the VCS sends Binding Request to the STUN server...

Страница 64: ...u want to make private to public calls via SIP protocol SIP account and SIP IP call you can enable STUN feature for SIP protocol Procedure 1 Do one of the following On your web user interface go to Ac...

Страница 65: ...nfiguration Method H 460 Active Enable or disable H 460 firewall traversal for H 323 calls Default Disabled Web user interface Endpoint CTP20 CTP18 Related tasks Setting H 323 Account H 323 IP Call In...

Страница 66: ...esult A may see black screen If B enables the audio video intelligent traversal feature B sends back RTP packets to the address where incoming RTP packet comes from A and B can communicate normally Pr...

Страница 67: ...you configure VPN feature on the system the system will act as a VPN client and uses the certificates to authenticate with the VPN server For more information refer to OpenVPN Feature on Yealink IP P...

Страница 68: ...this parameter the system will reboot to make the change take effect Web user interface Cloud Deployment Method When holding a video conference customers may encounter several problems such as no pub...

Страница 69: ...ented in RFC 2131 and the DHCPv6 specifications documented in RFC 3315 Configuring IP Addressing Mode Configuring IPv4 Configuring IPv6 Configuring IP Addressing Mode Procedure 1 Do one of the followi...

Страница 70: ...tting Host Network Network Wired Network IPv4 2 Configure and save the following settings Parameter Description Configuration Method DHCP Enable or disable the system to obtain network settings from t...

Страница 71: ...reboot to make the change take effect Web user interface Endpoint CTP20 CTP18 Primary DNS Pri DNS Configure the primary DNS server assigned to the system Note In the DHCP environment it is configurab...

Страница 72: ...ill reboot to make the change take effect Web user interface Endpoint CTP20 CTP18 Static IP Enable or disable the system to manually configured IPv6 network settings Default Off If you change this par...

Страница 73: ...will reboot to make the change take effect Web user interface Endpoint CTP20 CTP18 Secondary DNS Sec DNS Configure the secondary DNS server assigned to the system Note In the DHCP environment it is co...

Страница 74: ...elect OK to turn it off The system will automatically search for available wireless networks in your area 4 Select the desired wireless network SSID and connect to it If the network is secure enter it...

Страница 75: ...sword to connect the Wi Fi Procedure 1 Do one of the following On your VCS go to More Settings Network Setting Wi Fi For VP59 tap Settings Network Setting Wireless Network On your CTP20 CTP18 tap Sett...

Страница 76: ...already enabled Wi Fi select OK to turn it off Configuring Wireless Access Point You can configure the wireless access point for the devices Before you begin Make sure you enable the wireless AP Proc...

Страница 77: ...nection Off The connected devices cannot use an Internet connection Default Disabled Web user interface Frequency Configure the frequency of the wireless AP 2 4G 5G Default 5G Web user interface Endpo...

Страница 78: ...he following On your VCS go to More Settings Network Setting Wireless AP AP device list For VP59 tap Settings Network Setting Wireless AP AP device list On your CTP20 CTP18 tap Settings Network Settin...

Страница 79: ...ice into blocklist 3 Confirm the action After removed from the blocklist the device can search and connect to the wireless AP provided by your system Disabling the Wireless Access Point Procedure 1 Do...

Страница 80: ...l reboot to make the change take effect Web user interface Endpoint CTP20 CTP18 Secondary DNS Sec DNS Configure the secondary DNS server assigned to the system If you change this parameter the system...

Страница 81: ...st of NTP server address available to the client Vendor Specific Information 43 Identify the vendor specific information Vendor Class Identifier 60 Identify the vendor type TFTP Server Name 66 Identif...

Страница 82: ...receive and or transmit device related information from to directly connected devices on the network that are also using the protocol and store the information about other devices When LLDP feature is...

Страница 83: ...VLAN is disabled on systems by default You can configure VLAN for the Internet port manually Before configuring VLAN on the system you need to obtain the VLAN ID from your network administrator Proced...

Страница 84: ...user interface Endpoint CTP20 CTP18 Configuring DHCP VLAN Your system supports VLAN discovery via DHCP When the VLAN discovery method is set to DHCP the system will examine DHCP option for a valid VL...

Страница 85: ...re the system obtains all the businesses The system supports the following protocols for 802 1X authentication EAP MD5 EAP TLS Device and CA certificates are required password is not required EAP PEAP...

Страница 86: ...Web user interface MD5 Password Configure the password for 802 1x authentication Note the default value is blank If you change this parameter the system will reboot to make the change take effect Web...

Страница 87: ...user interface Related information Network Speed and Duplex Mode Network Speed and Duplex Mode You can configure the network speed and duplex mode the system uses The network speed and duplex mode yo...

Страница 88: ...for the system Note the default value is Auto The network speed and duplex mode you select must be supported by the switch PC Port Status is only applicable to VP59 If you change this parameter the s...

Страница 89: ...ke the change take effect Web user interface Endpoint CTP20 CTP18 TCP Port Scope TCP Lowest Port TCP Highest Port Configure the range of the TCP ports Note the default TCP port range is from 50000 to...

Страница 90: ...our CTP20 CTP18 tap Settings Network Setting Host Network Advanced Network QoS 2 Configure and save the following settings Parameter Description Configuration Method QoS Enable Enable or disable the Q...

Страница 91: ...andwidth settings If the video becomes blocky or network errors occur packets may be too large decrease the MTU If the network is burdened with unnecessary overhead packets may be too small increase t...

Страница 92: ...rative attention SNMP exposes management data in the form of variables on the managed systems which describe the system configuration These variables can then be queried and sometimes set by managing...

Страница 93: ...the Video Conference Platform Account Configuring Quick Switch Platform Logging out of the Video Conference Platform Setting SIP Account SIP IP Call Yealink video conferencing system supports Session...

Страница 94: ...P account Note the default value is blank Web user interface Endpoint CTP20 CTP18 Register Name The registration name of this SIP account Note the default value is blank Web user interface Endpoint CT...

Страница 95: ...ws UDP it provides the best transmission for SIP signaling TCP it provides a reliable transmission for SIP signaling TLS it provides a safe transmission for SIP signaling TLS is available only when th...

Страница 96: ...SIP IP Call On your VCS go to More Settings Advanced Account SIP IP Call For VP59 tap Settings Advanced Account SIP IP Call On your CTP20 CTP18 tap Settings Advanced Account SIP IP Call 2 Configure an...

Страница 97: ...se SIP IP call to make private to public calls you also need to enable the static NAT settings or STUN feature for the SIP IP Call Related tasks Configuring NAT Enabling Static NAT Feature for SIP Pro...

Страница 98: ...er interface Endpoint CTP20 CTP18 H 323 Account Enable or disable the H 323 account Note the default value is On If it is set to Off the devices cannot place or receive calls via the H 323 protocol We...

Страница 99: ...configure this parameter Web user interface Endpoint CTP20 CTP18 Port Gatekeeper Port 1 Configure the port for the primary gatekeeper Note the default port number is 1719 The value can be any integer...

Страница 100: ...e gatekeeper authentication Note the default value is blank Web user interface Endpoint CTP20 CTP18 Gatekeeper Password Configure the password for the gatekeeper authentication Note the default value...

Страница 101: ...5 messages and uses the H 225 communication channel without creating a separate TCP socket connection per H 323 call for media control H 323 tunneling is supported by the video conferencing system To...

Страница 102: ...rm for Cloud systems It offers significant convenience and cost savings to integrators and business customers in terms of deployment configuration and usage The cloud enterprise administrator uses the...

Страница 103: ...ce Endpoint CTP20 CTP18 Password Specify the Password for logging into the Yealink VC Cloud Management Service platform Note the default value is blank Only when you select to log into Yealink VC Clou...

Страница 104: ...form On your VCS go to More Settings Advanced Account Video Conference Platform For VP59 tap Settings Advanced Account Video Conference Platform On your CTP20 CTP18 tap Settings Advanced Account Video...

Страница 105: ...into will upgrade the firmware automatically once they receive the new firmware from Yealink Meeting Server Logging into Zoom Cloud Platform You can log into Zoom cloud platform and call into the VMRs...

Страница 106: ...or SIP signaling TLS is available only when the device is registered on a SIP server that supports TLS DNS NAPTR the device performs the DNS NAPTR and SRV request to find the service type and the port...

Страница 107: ...e Platform For VP59 tap Settings Advanced Account Video Conference Platform On your CTP20 CTP18 tap Settings Advanced Account Video Conference Platform 2 Configure and save the following settings Para...

Страница 108: ...ransport Specify the transport protocol for transmitting the SIP signaling The supported protocols are as follows UDP it provides the best transmission for SIP signaling TCP it provides a reliable tra...

Страница 109: ...using the Standard mode system for your devices About this task You can do the following things after logging into the BlueJeans Cloud Platform Call into the VMR to join the video conference with othe...

Страница 110: ...only when the device is registered on a SIP server that supports TLS DNS NAPTR the device performs the DNS NAPTR and SRV request to find the service type and the port if no server port is given Defau...

Страница 111: ...m 2 Configure and save the following settings Parameter Description Configuration Method Cloud Account Enables the Cloud feature Note if it is set to Off your device cannot log into the Videxio platfo...

Страница 112: ...TP20 CTP18 Register Name Specify the register name for this custom account Note the default value is blank Web user interface Endpoint CTP20 CTP18 Password Specify the password for this custom account...

Страница 113: ...t in seconds of the device After the timeout the device will send the registration request to the server again Default 3600 seconds Web user interface Keep Alive Interval Configure the interval in sec...

Страница 114: ...available only when you enable Cloud account Web user interface CTP20 CTP18 Logging out of the Video Conference Platform Procedure 1 Do one of the following On your web user interface go to Account V...

Страница 115: ...hich displays on the status bar of the device and displays on the far site screen during the call Procedure 1 Do one of the following On your web user interface go to Setting General Basic On your VCS...

Страница 116: ...our web user interface go to Setting Remote Control Remote Control On your VCS go to More Settings Basic General For VP59 go to Settings Basic General On your CTP20 CTP18 tap Settings Basic General 2...

Страница 117: ...00 Moldova Kishinev 07 00 United States Mountain Time 02 00 Russia Kaliningrad 07 00 United States MST no DST 02 00 Romania Bucharest 06 00 Canada Manitoba Winnipeg 02 00 Syria Damascus 06 00 Chile E...

Страница 118: ...Omsk 02 00 Brazil no DST 06 30 Myanmar Naypyitaw 01 00 Portugal Azores 07 00 Russia Krasnoyarsk 0 GMT 07 00 Thailand Bangkok 0 Greenland 08 00 China Beijing 0 Denmark Faroe Islands Torshavn 08 00 Sing...

Страница 119: ...NTP time server for the desired area as required The NTP time server address can be offered by the DHCP server or configured manually Procedure 1 Do one of the following On your web user interface go...

Страница 120: ...ool ntp org Web user interface Endpoint CTP20 CTP18 Synchronism 15 86400s Configure the interval in seconds to update time and date from the NTP server Default 1000 seconds Web user interface Configur...

Страница 121: ...Default Auto Web user interface Endpoint CTP20 CTP18 Fixed Type Specify the DST calculation methods The available DST calculation methods are as below By Date specifies the month day and hour to be th...

Страница 122: ...me in minutes Valid value from 300 to 300 Note It only works when you enable Daylight Saving Time Web user interface Manually Configuring the Time and Date You can set the time and date manually when...

Страница 123: ...Default Hour 24 Web user interface Endpoint CTP20 CTP18 Date Format Date Configure the date format The supported formats are as below WWW MMM DD DD MMM YY YYYY MM DD DD MM YYYY MM DD YY DD MMM YYYY WW...

Страница 124: ...egapixels 5MB Note This feature is only applicable to the third generation VCS devices and VP59 After setting the Screen Saver is synchronized to the touch panel Procedure 1 On your web user interface...

Страница 125: ...e Upload Wallpaper field select the desired wallpaper If you select System Wallpaper when the screen saver starts the devices displays the picture of the screen saver built into the system If you sele...

Страница 126: ...0 minutes When you power the system on and set the setup wizard the automatic sleep time feature is disabled automatically To protect the monitor you should complete the setup wizard immediately Web u...

Страница 127: ...tarts the screen saver Procedure 1 Do one of the following On your web user interface go to Setting Wallpaper Screensaver On your VCS go to More Settings Basic General Screensaver For VP59 tap Setting...

Страница 128: ...lay the IP address Default Disabled Web user interface Hiding the Time and the Date on the Status Bar You can hide the time and the date on the status bar of your monitor This feature is not applicabl...

Страница 129: ...le Screen Enables the monitor to hides the user interface when the system is idle On hide the user interface Off display the user interface Default Disabled Web user interface Showing or Hiding Icons...

Страница 130: ...ace Time Icon Enable or disable the VCS endpoint to hide the call time during a call Show the VCS endpoint displays the call time Hide with UI the VCS endpoint displays the call time and then hide it...

Страница 131: ...le or disable the VCS endpoint to hide the recording icon during a call Show the VCS endpoint displays the recording icon Hide with UI the VCS endpoint displays the recording icon and then hide it aft...

Страница 132: ...icon during a call Show the VCS endpoint displays the encryption icon Hide with UI the VCS endpoint displays the encryption icon and then hide it after five seconds Hide the VCS endpoint hides the en...

Страница 133: ...y is applicable to MeetingEye 600 PVT960 MeetingEye 400 PVT940 In an H264 SVC cloud meeting the video image of the conference moderator will display the icon in the bottom left corner Show display the...

Страница 134: ...web user interface go to Home Mute On your VCS press the Mute Key on the remote control For VP59 press the MUTE key on the phone On your CTP20 tap the Mute key On your CP960 tap one of the Mute keys...

Страница 135: ...ture is not applicable to VP59 Procedure 1 On your web user interface go to Setting General General Information Keyboard IME 2 Select the desired list from the Disabled column and click The selected i...

Страница 136: ...eneration VCS devices running in Yealink Cloud system mode Procedure 1 On your web user interface go to Setting USB Config 2 Configure and save the following settings Parameter Description Configurati...

Страница 137: ...recording feature is enabled by default and you can configure the feature Before you begin If you want to record video to USB flash drive make sure the USB flash drive is available About this task Th...

Страница 138: ...f the system does not stop recording automatically once a call is established Default Disabled Web user interface Stop Recording When Call Ended Enable or disable the system to stop recording automati...

Страница 139: ...configure the backlight time as one of the following types Always On the backlight is turned on permanently Specific time the backlight is turned off when the phone has been idle for a specified time...

Страница 140: ...sing T9 keyboard to quickly tap or press the key you can still switch between and Procedure 1 On your web user interface go to Setting Call Features Outbound Call Settings 2 Configure and save the fol...

Страница 141: ...face Style Set the default color when initiating whiteboard Normal Light Bold Note the default style is regular Web user interface Configuring the Presentation Tools The VCS endpoint allows you to sha...

Страница 142: ...erface Setting the Home Page Icon for the VCS Devices and Touch Panel By default the icons on the home page are Dial and Presentation If you log into a YMS or Yealink Cloud account the default icons a...

Страница 143: ...abled this icon appears only when you log into a Yealink Cloud or YMS account Note you can only configure this icon when you enable the feature of customizing the home page Web user interface New Conf...

Страница 144: ...re of customizing the home page Web user interface Demo Display or hide the Demo icon on the home page for the VCS device and the touch panel Note you can only configure this icon when you enable the...

Страница 145: ...is MSpeaker II VCH port VCS Phone USB to Line output Built in speaker MSpeaker II VCS Phone Built in Speaker USB to Line output VC880 VC800 VC200 VC200 E PVT980 Auto the system will automatically sel...

Страница 146: ...es are as follows Auto the device will automatically select the connected audio output device with the highest priority VCS Phone select the CP960 conference phone it is not applicable to VP59 HDMI se...

Страница 147: ...phone Built in Microphone Line Input USB to Line input Ceiling Microphone Array VCM38 Microphone Array VCM34 VCS Phone Bluetooth Microphone Built in Microphone Line Input USB to Line input MeetingEye...

Страница 148: ...e priority is Ceiling Microphone Array VCM38 Microphone Array VCM34 VCS Phone Bluetooth Microphone USB to Line input Ceiling Microphone Array VCM38 Microphone Array VCM34 VCS Phone Bluetooth Microphon...

Страница 149: ...or to the RAC In port on the MeetingEye 600 VC880 PVT980 USB to Line input the audio input device connected to the USB port on the MeetingEye 600 MeetingEye 400 PVT960 PVT940 VC200 VC200 E VC500 PVT95...

Страница 150: ...nput Type Media Audio Input When the Endpoint is connected to both a microphone and other media audio inputs such as connected to a computer to play audio you need to configure the type of media audio...

Страница 151: ...n your environment meets the following audio input and output you can manually trigger the system to enter the EQ self adaption adjustment in the idle state For MeetingEye 600 MeetingEye 400 PVT960 PV...

Страница 152: ...nts can be very distracting You can enable the Transient Noise Suppressor TNS to suppress these noises You can also enable the Noise Barrier feature to block these noises when there is no speech in a...

Страница 153: ...except for the default tone The custom tones formats are as below E1 E2 E3 E4 E5 E6 E7 E8 you can configure up to 8 different tones which are separated by commas En F1 F2 F3 F4 Duration Parameter exp...

Страница 154: ...odecs CODEC is an abbreviation of COmpress DECompress and is capable of coding or decoding a digital data stream or signal by implementing an algorithm The object of the algorithm is to represent the...

Страница 155: ...w 64 Kbps 8 Ksps RFC 3551 PCMA G 711 a law 64 Kbps 8 Ksps RFC 3551 G729 G 729 16 Kbps 8 Ksps RFC 3551 The Opus codec supports the following audio bandwidths Abbreviation Audio Bandwidth Sample Rate Ef...

Страница 156: ...may lead to the audio incompatibility problems between Yealink and certain devices You can enable this feature to solve these incompatibility problems Default Disabled Web user interface Video Codecs...

Страница 157: ...the Meeting Eye 600 Meeting Eye 600 PVT960 PVT940 running in Yealink Cloud system Before using the APL H 264 SVC feature contact Yealink to subscribe to the H 264 SVC service Tip H 263 video codec con...

Страница 158: ...this value to try to fix this issue Default VBR Web user interface DTMF DTMF is the signal sent from the system to the network which is generated when pressing the keypad during a call Each key presse...

Страница 159: ...etting DTMF Transmission Method for SIP Protocol You can set the DTMF transmission method for the SIP protocol when using a SIP account placing SIP IP call or logging in to Zoom Pexip BlueJeans EasyMe...

Страница 160: ...cedure 1 On your web user interface go to Account H 323 2 Configure and save the following settings Parameter Description Configuration Method DTMF Type Configure the DTMF type INBAND DTMF is transmit...

Страница 161: ...a conference You need to log into an account of the corresponding server first for example the YMS account In this conference the local meeting layout consists of the local video the remote video and...

Страница 162: ...he local video image is reduced to a thumbnail in the bottom right corner of the large window it is not applicable to VP59 Default Picture in picture For VP59 the default one is Remote big Local small...

Страница 163: ...0 PVT960 Procedure 1 On your web user interface go to Setting Display RemoteSession AVC Mode Dual Display 2 Configure and save the following settings Parameter Description Configuration Method HDMI 1...

Страница 164: ...e activated except for VP59 mode automatically no matter what the current layout mode is and the content is enlarged and displayed on the screen If the Change Layout by Content Sharing is disabled whe...

Страница 165: ...to Setting Monitor Layout 2 Configure and save the following settings Parameter Description Configuration Method Auto Zoom In Content Enable or disable Auto Zoom In Content Note This configuration ca...

Страница 166: ...out 2 Configure and save the following settings Parameter Description Configuration Method Hide Local Video When PIP Enable or disable the local video image to hide in the PIP Picture in Picture On th...

Страница 167: ...tivation works only when the conference call has more than two participants Procedure 1 On your web user interface go to Setting Built in MCU Setting Conference Setting 2 Configure and save the follow...

Страница 168: ...ticipants exceeds 9 all participants video images will be switched automatically You can configure the switching mode Procedure 1 On your web user interface go to Setting Built in MCU Setting Video La...

Страница 169: ...s not display local the local thumbnail image cannot be viewed when adjusting the local camera so the camera cannot be accurately adjusted If you enable preview local when there is no local screen in...

Страница 170: ...era the remote video image is displayed in a large window and the local video image is displayed in a small window Picture in Picture mode Configuring HDMI Extended Display by VP59 After you enable th...

Страница 171: ...tly active camera If you change the active camera the video image on the secondary monitors also changes For example if you use the VC880 VC800 PVT980 camera as the active camera first and then you se...

Страница 172: ...lay Proportion If you use the TV as the display device the TV might not display the entire video image To solve this problem you can adjust the display proportion to display the entire video image as...

Страница 173: ...the local video when you are in a point to point video call or on the idle screen Fluency First when the bandwidth is insufficient the system will display the people video with decreasing the resoluti...

Страница 174: ...nitor Procedure 1 Do one of the following On your web user interface go to Setting Display Monitor Output Resolution On your CP960 conference phone go to Settings Display Output Resolution 2 Configure...

Страница 175: ...ts and position changes All participants are covered in the output screen About this task Attention Note the following points when using the VC200 experimental access feature After the auto framing is...

Страница 176: ...ion the text size the color and set the background color and background transparency of the text This feature is not applicable to MeetingEye 600 MeetingEye 400 PVT960 PVT940 VC200 E VP59 Procedure 1...

Страница 177: ...y of the local site name to be displayed on the screens of the remote parties during a call Opaque Semitransparent Transparent Default Web user interface Note The site name is not displayed in the fol...

Страница 178: ...ltaneously thus meeting the requirements of different conference scenarios such as training or medical consultation Based on this protocol the participants can share contents while having a video call...

Страница 179: ...figuring Mix Sending During a call the remote party may not support dual stream protocol or fail to negotiate with the dual stream protocol Therefore you need enable this feature so that multiple vide...

Страница 180: ...disable 60fps for content sharing Default Disabled Web user interface Content Sharing Mode it is not applicable to VP59 Configure the content sharing mode Sharing Document select this value to save ba...

Страница 181: ...IN code will display in the top right corner of the screen It is enable by default Web user interface Miracast PIN Validity 30 120s it is only applicable to third generation VCS devices Configure the...

Страница 182: ...er interface Status Enable or disable the selected camera Default On It is not applicable to MeetingEye 600 MeetingEye 400 PVT960 PVT940 VC200 VC200 E VC500 PVT950 Web user interface Camera Name Custo...

Страница 183: ...f MeetingEye 600 MeetingEye 400 PVT960 PVT940 as manual control auto framing or speaker tracking mode When you set it as manual control mode you can manually pan tilt or zoom the camera With the real...

Страница 184: ...ontrol Web user interface Endpoint CTP20 CTP18 Framing Speed it only is applicable to MeetingEye 600 MeetingEye 400 PVT960 PVT940 Select the desired framing speed for Auto Framing or Speaker Tracking...

Страница 185: ...Off Default Disabled Web user interface Save Quantity strip Configure the number of conference records displayed on the web user interface When you reach the limit you set the newly added conference r...

Страница 186: ...on Configuration Method White Balance Mode Configure the white balance mode of the camera Auto we recommend that you use this setting for most situations It calculates the best white balance setting b...

Страница 187: ...t the videos or images captured are neither too dark nor too bright Procedure 1 Do one of the following On your web user interface go to Setting Camera Exposure On your VCS go to More Settings Basic C...

Страница 188: ...e is 4 for the third generation VCS devices the default value is 15 Web user interface Endpoint CTP20 Wide Dynamic Range Off or Specify the WDR The value represents the compression degree of the dynam...

Страница 189: ...pplicable to MeetingEye 400 PVT940 VC200 VC200 E Configure the value of aperture Off F1 6 F2 0 F2 4 F2 8 F3 4 F4 F4 8 F5 6 F6 8 F8 F9 6 F11 F14 Note For VC880 VC800 VC500 PVT980 PVT950 the default val...

Страница 190: ...quate exposure Procedure 1 Do one of the following On your web user interface go to Setting Camera Exposure On your VCS go to More Settings Basic Camera Exposure On your CTP20 CTP18 tap Settings Basic...

Страница 191: ...VC200 E PVT980 PVT950 the default value is 2 for MeetingEye 400 PVT940 the default value is off Web user interface Endpoint CTP20 CTP18 Photometry Configure the value of metering Average Central Botto...

Страница 192: ...user interface Endpoint CTP20 CTP18 Flicker Configure the value of camera flicker frequency Frequency 50 Hz 60 Hz The indoor lights powered by a 50Hz or 60Hz power source may produce a flicker You can...

Страница 193: ...p down menu 3 Configure and save the following settings Parameter Description Configuration Method Brightness Configure the value of brightness Note the value is from 0 to 14 For MeetingEye 400 PVT940...

Страница 194: ...e Endpoint CTP20 CTP18 Configuring the Mode of WDR Auto WDR auto mode is not applicable to MeetingEye 600 MeetingEye 400 PVT960 PVT940 VC200 VC200 E Procedure 1 Do one of the following On your web use...

Страница 195: ...ing in a backlit environment If the environment light is dark you can increase the compensation value Note the valid value is 6 to 6 The default value is 0 Web user interface Endpoint CTP20 CTP18 Expo...

Страница 196: ...t applicable to VP59 Procedure 1 Do one of the following On your web user interface go to Setting Camera Graphics On your VCS go to More Settings Basic Camera Graphics On your CTP20 CTP18 tap Settings...

Страница 197: ...to 100 The default value is 50 Web user interface Endpoint CTP20 CTP18 Contrast Configure the contrast of the camera s image Note the value is from 0 to 100 For VC880 VC800 VC500 VC200 PVT980 PVT950...

Страница 198: ...plicable to install the camera on the meeting room ceiling Default Disabled Web user interface Endpoint CTP20 CTP18 Camera Pan Direction Configure the pan direction of the camera Normal Reversed If yo...

Страница 199: ...After enabling the tracking mode feature you cannot use the camera presets If you want to use the camera preset disable the tracking mode feature Procedure 1 On your web user interface go to Home You...

Страница 200: ...g need To allow the far end system to control your camera meet the following conditions Enable the protocol of camera control Enable the feature of far control near camera it is not applicable to VP59...

Страница 201: ...Videxio Custom On your web user interface go to Account SIP Account SIP IP Call 2 Configure and save the following settings Parameter Description Configuration Method FECC SIP Enable or disable the FE...

Страница 202: ...owing settings Parameter Description Configuration Method Multi camera Default Layout Configure the camera layout during a video call 1 N the video image of the selected camera is displayed in large w...

Страница 203: ...meeting Up to 1 video call and 5 voice calls Virtual meeting room 1 when participants call the virtual meeting room 1 the moderator also joins the meeting VMR Mode VC800 VC880 PVT980 with a multipoint...

Страница 204: ...word Enable or disable the system to configure a password for virtual meeting room1 Default Disabled Web user interface Virtual Meeting Room 1 Password Configure the password for virtual meeting room...

Страница 205: ...tipoint license to the VC800 VC880 PVT980 virtual meeting room 1 provides additional 5 voice calls Procedure 1 On your web user interface go to Setting Built in MCU Setting Conference Setting 2 Select...

Страница 206: ...no password dial IP address or account to enter the VMR If the virtual meeting room requires a password only dial IP meeting password or meeting password IP to enter the VMR Example The IP address of...

Страница 207: ...alink Cloud account YMS account Web user interface VMR Server 1 to 5 The IP address or the domain name of the VMR server Note The VMR server 1 is zoomcrc com by default The VMR server 2 is bjn vc by d...

Страница 208: ...cannot select the call type when making a call as the VCS devices will pick the corresponding platform according to the priority of call types Therefore you can enable the feature of Select Platform I...

Страница 209: ...ocol to place calls SIP the system only uses the SIP protocol for placing calls H 323 the system only uses H 323 protocol for placing calls Default Auto Web user interface Endpoint CTP20 CTP18 Specify...

Страница 210: ...wing settings Parameter Description Configuration Method Call Rate Adaptive Enable or disable the call rate feature Default On Web user interface Account Polling Account polling feature allows the sys...

Страница 211: ...e the following settings Parameter Description Configuration Method Account Polling Enable or disable the account polling on the system Off the system dials a number by using the call type with the hi...

Страница 212: ...set the default contact tab based on frequently used contacts so that when you select a contact you can locate the corresponding contact list to find the desired contact quickly Procedure 1 On your we...

Страница 213: ...t Configure the list of contacts that is displayed by default when you enter the contact interface Note If you have logged in to a YMS or a Yealink Cloud account the default value is Enterprise Otherw...

Страница 214: ...Selecting the Multi Party Resources If you are during a P2P call you can invite a third party using its own capacity built in MCU or the server VMR to initiate a conference This feature is not applica...

Страница 215: ...tion Method Multiparty Resources Configure the multiparty resources that the system uses to initiate a conference call Auto the available multi party resources are used automatically Endpoint Built in...

Страница 216: ...r a single character which matches any of a set of characters Example 91 5 7 1234 would match 9151234 9161234 9171234 The parenthesis can be used to group together patterns for instance to logically c...

Страница 217: ...4 Repeat step 2 to add more search source lists to the Enabled column 5 To remove a list from the Enabled column select the desired list and then click 6 To adjust the search priority of the enabled s...

Страница 218: ...180s Web user interface Configuring the Auto Refuse Timeout The auto refuse timeout defines a specific period of time after which the system will stop ringing if the call is not answered Procedure 1...

Страница 219: ...lated tasks Muting Auto Answered Calls Answering Multiple Calls Automatically You can specify whether to answer a call automatically when the system is already in a call Before you begin Make sure the...

Страница 220: ...all Features On your CTP20 CTP18 tap Settings Basic Cal Features 2 Enable or disable Auto Answer Mute 3 Save the change Related information Auto Answer Muting Auto Dialed Calls The Auto Dialout Mute f...

Страница 221: ...ss OK key to open the Talk Menu and go to More DND For VP59 tap DND On your CP960 conference phone go to More DND On your CTP20 CTP18 tap DND Enabling Fast Audio Call for CP960 If you enable this feat...

Страница 222: ...g the conference contact It is not applicable to third generation VCS devices VC500 VC200 VP59 Adding a Local Contact Adding Conference Contacts Adding a Local Contact You can add 500 local contacts t...

Страница 223: ...e on your web user interface go to Directory Local Select the check boxes of desired local contacts and click New Contact Conf 2 Enter the conference name 3 Save the change Note The number of local co...

Страница 224: ...erface Ignore This column will not be imported to the system Web user interface Display name This column will be imported to the system as the local contact s name Note This column must be imported to...

Страница 225: ...delete a contact multiple contacts or all contacts in your local directory Deleting Multiple Local Contacts Deleting All Local Contacts Deleting a Local Contact Deleting Multiple Local Contacts Proced...

Страница 226: ...s Logging into a Yealink Cloud Account Enterprise Directory The enterprise directory appears only when you log into the Yealink Meeting Server The enterprise directory includes all YMS contacts which...

Страница 227: ...rn the matched result to the device LDAP Attributes Configuring LDAP LDAP Attributes The following table lists the most common attributes used to configure the LDAP lookup on systems Abbreviation Name...

Страница 228: ...ault LDAP TLS Start TLS SSL connection between LDAP server and the system port 389 is used by default LDAPs TLS SSL connection between LDAP server and the system port 636 is used by default Default LD...

Страница 229: ...value 50 Web user interface LDAP Name Attributes Configure the name attributes of each record returned by the LDAP server Note multiple name attributes should be separated by spaces Example cn sn Web...

Страница 230: ...etf org rfc rfc2254 Meeting Allowlist You can add the IP address account or domain nae to the meeting allowlist The users in the allowlist can join your conference call directly without any meeting pa...

Страница 231: ...number to the meeting blocklist and the VCS devices will refuse incoming calls from the blocklist automatically Procedure 1 On your web user interface go to Directory Meeting Blocklist 2 Enter the des...

Страница 232: ...disable History Record Adding a History Record to the Local Directory Procedure 1 Do one of the following For VP59 go to New Meeting Dial History Select All Calls or Missed Call Select the desired cal...

Страница 233: ...ory Go to Delete Calllog Delete All Placing Calls from Call History Procedure Do one of the following On your web user interface go to Directory History Click or beside the desired call record to plac...

Страница 234: ...generation VCS devices running in Standard mode PSTN account it is not applicable to the third generation VCS devices running in Yealink Cloud system mode SIP URI for example 2210 sip com Procedure D...

Страница 235: ...oom to obtain shared content or whiteboard annotations via the wireless connection When in a call only one authentication is required When not in a call the VCS device will cache its accessory s authe...

Страница 236: ...web user interface automatically Default 5 minute Web user interface Transport Layer Security TLS Transport Layer Protocol TLS is a commonly used protocol for ensuring communications privacy and mana...

Страница 237: ...SHA RC4 SHA RC4 MD5 RC4 64 MD5 EXP1024 DHE DSS DES CBC SHA EXP1024 DES CBC SHA EDH RSA DES CBC SHA EDH DSS DES CBC SHA DES CBC SHA DES CBC MD5 EXP1024 DHE DSS RC4 SHA EXP1024 RC4 SHA EXP1024 RC4 MD5 E...

Страница 238: ...g The supported protocols are as follows UDP it provides the best transmission for SIP signaling TCP it provides a reliable transmission for SIP signaling TLS it provides a safe transmission for SIP s...

Страница 239: ...ings Parameter Description Configuration Method Only Accept Trusted Certificates Enable or disable the system only trusting the server certificates in the trusted certificates list Note the default va...

Страница 240: ...ificates If you change this parameter the system will reboot to make the change take effect Web user interface Upload Trusted Certificate File Upload the custom CA certificate for the device Note the...

Страница 241: ...rtification Authority Class 3 Public Primary Certification Authority G2 Class 1 Public Primary Certification Authority G2 Class 2 Public Primary Certification Authority G2 Class 4 Public Primary Certi...

Страница 242: ...ication Authority T TeleSec GlobalRoot Class 2 T TeleSec GlobalRoot Class 3 Yealink Equipment Issuing CA Yealink Root CA ePKI Root Certification Authority Go Daddy Class 2 Certification Authority Star...

Страница 243: ...eld Root Certificate Authority G2 Starfield Services Root Certificate Authority G2 Go Daddy Root Certificate Authority G2 Chambers of Commerce Root 2008 Global Chambersign Root 2008 Buypass Class 3 Ro...

Страница 244: ...CA EV ROOT Hellenic Academic and Research Institutions ECC RootCA 2015 OpenTrust Root CA G1 SZAFIR ROOT CA2 GDCA TrustAUTH R5 ROOT AC RAIZ FNMT RCM TrustCor ECA 1 LuxTrust Global Root 2 Certum Trusted...

Страница 245: ...to send for TLS authentication Default Certificates Custom Certificates Note the default value is Default Certificates If you change this parameter the system will reboot to make the change take effe...

Страница 246: ...00 a rtpmap 8 PCMA 8000 a rtpmap 18 G729 8000 a fmtp 18 annexb no a rtpmap 9 G722 8000 a fmtp 101 0 15 a rtpmap 101 telephone event 8000 a ptime 20 a sendrecv The callee receives the INVITE message wi...

Страница 247: ...ether to use the SRTP feature or not Compulsory the SRTP feature is enabled compulsorily in the SIP call Default Disabled Web user interface During the SIP call call parties can see the encrypted icon...

Страница 248: ...bled Web user interface During the H 323 call call parties can see the encrypted icon displayed in their screens Defending against Attacks VCS sometimes may receive calls from unknown caller and the c...

Страница 249: ...all is coming from an H 323 endpoint Procedure 1 On your web user interface go to Setting Inbound Call Settings 2 Configure and save the following settings Parameter Description Configuration Method S...

Страница 250: ...Commands Introduction for Yealink Video Conferencing System Connection Settings for Control Systems You need to finish following settings before you connect the video conferencing system to the contr...

Страница 251: ...Web user interface Parity Configure the parity None Odd Even Space Note Default blank It must be the same rate for the control system and Yealink video conferencing system Web user interface Stop Bits...

Страница 252: ...o to Setting Display Monitor Display Function 2 Configure and save the following settings Parameter Description Configuration Method CEC Enable Enable or disable the CEC feature Default Disabled Web u...

Страница 253: ...eo conferencing cameras For more information refer to Yealink VCC22 Camera Quick Start Guide VCC22 video conferencing cameras are not applicable to MeetingEye 600 MeetingEye 400 VC500 VP59 VC200 VC200...

Страница 254: ...etooth wireless microphones can work as the audio input devices of your video conferencing system You can connect up to 2 CPW90 BT Bluetooth wireless microphones to the video conferencing system For m...

Страница 255: ...ne of the following On your web user interface go to Setting Microphone Log Out On your VCS go to More Settings Basic Audio Wireless Microphone Select a wireless microphone and then select Unbind For...

Страница 256: ...8 units of VCM38 For more information the connection between the VCS endpoint and VCM38 refer Yealink VCM38 Quick Start Guide EN CN Using the Soundbar MSpeaker II The Soundbar MSpeaker II can be used...

Страница 257: ...ng BIN Files from the System Procedure 1 On your web user interface go to Setting Configurations Configuration Export Configuration 2 Click Export Importing BIN Files to the System Procedure 1 On your...

Страница 258: ...ia Configuration Methods Resetting the System by using Reset Button Resetting VP59 by REDIAL key Resetting the System via Configuration Methods Procedure 1 Do one of the following On your web user int...

Страница 259: ...when troubleshooting the phone issues Log files contain information about phone activities and the phone configuration profile You can also export the log to the local PC or to a specific syslog serv...

Страница 260: ...ormal but significant condition 6 informational Note the default value is 6 The smaller the number is the higher the priority is Higher value indicates more detailed content Web user interface Max Log...

Страница 261: ...dule will be overwritten by the log level of all modules Web user interface Exporting the Log Files to a Local PC Procedure 1 On your web user interface go to Setting Configuration Local Log 2 In the...

Страница 262: ...log If you set Local Log Level to 5 and set Talk log Level to 4 the exported Talk log Level will be 4 in your exported local log Exporting the Log Files to a Syslog Server Procedure 1 On your web user...

Страница 263: ...and set Talk log Level as 6 the exported Talk log Level will still be 3 If you set Local Log Level as 5 and set Talk log Level as 4 the exported Talk log Level will be 4 Capturing Packets You can capt...

Страница 264: ...n your web user interface go to Setting Configuration 2 Select Normal from the Pcap Type drop down menu 3 Configure and save the following settings Parameter Description Configuration Method Packet Ca...

Страница 265: ...nced packets 6 Reproduce the issue 7 Click Stop to stop capturing 8 Click Export to open the file download window and then save the file to your local system Packet Filter String Packet Filter String...

Страница 266: ...twork 10 0 0 0 8 Capturing the Packets via Remote Control You can capture packets via your remote control and store the packets to the USB flash drive This feature is not applicable to VP59 Before you...

Страница 267: ...atch each other If you want to upgrade the the video generation endpoint running in version 40 or earlier versions for example x 32 0 40 x 32 10 40 or x 32 0 35 to x 44 0 25 or later versions you need...

Страница 268: ...m first and then select the check box of Click to allow cross system upgrade in the field of Cross system Upgrade when upgrading the another system Note The third generation VCS devices will use the s...

Страница 269: ...dicates that the multipoint license is imported to the system Unsupported 8 points 16 points 24 points Web user interface Endpoint CP960 Conference Phone CTP20 Period of validity Period Indicates the...

Страница 270: ...Conference Phone CTP20 CTP18 Troubleshooting When your system is unable to operate properly you need to troubleshoot issues Make sure that the system is not physically damaged when experiencing a pro...

Страница 271: ...peration menu Adjust the camera when the system is idle or during a call You cannot adjust the camera angle and the focus The remote control is not working Check the remote control Ensure that static...

Страница 272: ...The firewall blocks the traffics Open necessary ports on the firewall The password of the built in MCU Virtual Meeting Room is enabled Disable the password of the built in MCU Virtual Meeting Room Yo...

Страница 273: ...ent to clean the top surface of the phone if necessary No audio input device Audio input device is connected correctly The speaker of the far site is obscured or damaged Ensure that speaker is not obs...

Страница 274: ...contact the network administrator Unsuitable camera parameters Adjust the camera parameters such as the brightness and the white balance The video quality is poor High intensity indoor light or direct...

Страница 275: ...l Features Outbound Call Settings Select the desired value from the drop down menu of Network Address Adapter Disabled send contents to the negotiated media address IP Adapter send contents to the act...

Страница 276: ...sing the Camera You can check whether the camera can pan and change the focus normally This feature is not applicable to VP59 Procedure 1 Do one of the following On your VCS go to More Settings Diagno...

Страница 277: ...hod to diagnose the network If the test is successful the system lists the hops between the system and the IP address you entered You can check whether the congestion happens by viewing the time cost...

Страница 278: ...rdware Version Web user interface Endpoint CTP20 CTP18 Status Endpoint Remote Control VCP960 Status it is not applicable to VP59 Firmware Version Hardware Version Serial number IP MAC Web user interfa...

Страница 279: ...rk Sharing Band Channel Web user interface Endpoint CTP20 CTP18 Account Cloud Platform Cloud Account SIP Protocol SIP Account H 323 Protocol H 323 Account Web user interface Endpoint CP960 Conference...

Страница 280: ...on The call statistics includes Bandwidth the received and the sent bandwidth Video the definition the codec the bandwidth the frame rate the jitter the packet and its loss rate The protocol used to p...

Страница 281: ...Troubleshooting 281 On your CTP20 CTP18 tap Participants Tap Call Statistics beside the desired participant...

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