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Yealink EXP40 User Guide

Troubleshooting

This chapter provides general troubleshooting information to help you solve the problems you
might encounter when using your EXP40.

If you require additional information or assistance with your EXP40, contact your system
administrator.

Why does the EXP40 LCD screen always display "Loading"?

Ensure that the Ext in/out jacks of the EXP40 are properly plugged using the supplied
connecting cord. For more information, refer to

Installation

on page

Why is the EXP40 LCD screen blank?



Ensure that at least one EXP40 expansion module

has been connected an additional power

adapter if you use more than two expansion modules on a single host phone.



Ensure that the contrast of the LCD screen is in a comfortable level. For more information,
refer to

Adjusting the Contrast

on page

Содержание EXP40

Страница 1: ......

Страница 2: ...TO CHANGE WITHOUT NOTICE ALL STATEMENTS INFORMATION AND RECOMMENDATIONS IN THIS GUIDE ARE BELIEVED TO BE ACCURATE BUT ARE PRESENTED WITHOUT WARRANTY OF ANY KIND EXPRESS OR IMPLIED USERS MUST TAKE FULL RESPONSIBILITY FOR THEIR APPLICATION OF PRODUCTS YEALINK XIAMEN NETWORK TECHNOLOGY CO LTD MAKES NO WARRANTY OF ANY KIND WITH REGARD TO THIS GUIDE INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES O...

Страница 3: ...an be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures 1 Reorient or relocate the receiving antenna 2 Increase the separation between the equipment and receiver 3 Connect the equipment into an outlet on a circuit different from that to which the receiver is connected 4 Consult the dealer or an experien...

Страница 4: ......

Страница 5: ...olume of calls on a regular basis This guide provides everything you need to quickly set up and use the EXP40 expansion module Be sure to read the Packaging Contents in this guide before you set up and use your EXP40 expansion module This guide takes the working together of the Yealink SIP T46G IP phone running firmware version 81 and the Yealink EXP40 expansion module as an example for reference ...

Страница 6: ...es for Guide Version 16 3 The following sections are new LED Instructions on page 4 Startup on page 7 Using the Yealink EXP40 Expansion Module on page 44 Major updates have occurred to the following section Physical Features on page 2 ...

Страница 7: ...tion 5 Startup 7 Configuring the Yealink EXP40 Expansion Module 8 Line 9 Speed Dial 10 Busy Lamp Field BLF 11 Voice Mail 12 Direct Pickup 13 Group Pickup 14 Call Park 15 Intercom 16 DTMF 17 Prefix 18 Local Group 19 XML Group 20 XML Browser 21 LDAP 22 Conference 23 Forward 24 Transfer 25 Hold 26 DND 27 ReCall 28 SMS 29 Record 30 URL Record 31 Multicast Paging 32 Group Listening 33 Private Hold 34 H...

Страница 8: ...i Directory 41 Using the Yealink EXP40 Expansion Module 44 Using the Line Key 44 Adjusting the Contrast 45 Adjusting the Backlight 46 Using the Busy Lamp Field 47 Resetting the Yealink EXP40 Expansion Module 47 Troubleshooting 50 ...

Страница 9: ...ns and information for obtaining the best performance with the EXP40 expansion module The topics include Packaging Contents Physical Features LED Instructions Installation Startup Packaging Contents The following items are included in your package Expansion Module Stand Connecting Sheet ...

Страница 10: ...d Four Screws Screwdriver Check the list before installation If you find anything missing contact your reseller Physical Features The main physical features of the EXP40 expansion module are LCD screen Ext keys LED indicators Ext in jack Ext out jack and power interface ...

Страница 11: ...Getting Started 3 ...

Страница 12: ...he Ext out jack on the prior expansion module Power Interface Connects a power adapter to the expansion module When more than two expansion modules are connected to a single host phone you need to connect a power adapter to any one of the expansion modules LED Instructions Ext key LED configured as a line key LED Status Description Solid green The line is in conversation The line is seized Fast fl...

Страница 13: ...he handset attached to the IP phone 3 Turn the IP phone over and lay it on a non slip flat surface 4 Unplug the stand from the IP phone To connect the EXP40 expansion module 1 Turn over the phone and the expansion module and lay them on a flat non slip surface 2 Connect the EXP40 expansion module and the IP phone using the supplied connecting sheet and screws If you want to connect two or more exp...

Страница 14: ...sion module and the Ext in jack on the next expansion module using another supplied cord Connecting two expansion modules on a single host phone is shown as below Note Power is automatically transferred from the host phone to the expansion module s upon connection If you want to use more than two expansion modules on a single phone you need to connect an additional power adapter to any one of the ...

Страница 15: ...hod Optional b Desk mount method Startup After the EXP40 expansion module is powered on the LCD screen of the EXP40 expansion module will display Loading After a short time the loading screen will disappear and then you can assign the desired feature to the EXP40 expansion module ...

Страница 16: ...will enter the setting screen of this key To log into the web user interface you should obtain the IP address of the host phone in advance Press the OK key when the phone is idle and the host phone will display the IP address and some other information Enter the IP address e g http 192 168 0 10 or 192 168 0 10 in the address bar of the web browser on your PC The default user name and password are ...

Страница 17: ... Dsskey Ext Key 2 In the desired Ext key field select Line from the pull down list of Type Quick access features like intercom and voice mail should be configured on your SIP server in advance to make sure they will work on your phone Contact your system administrator for more information If more than one expansion module is connected select the desired expansion module from the pull down list of ...

Страница 18: ...cified line by pressing the speed dial key To configure an Ext key as the speed dial key 1 Click on Dsskey Ext Key 2 In the desired Ext key field select Speed Dial from the pull down list of Type 3 Enter the desired number you want to dial out directly in the Value field e g 1003 4 Enter the desired value in the Label field or leave it blank If you leave this field blank the LCD screen of the EXP4...

Страница 19: ...f the monitored user directly by pressing the BLF key For more information on using the Busy Lamp Field refer to Using the Busy Lamp Field on page 47 To configure an Ext key as the BLF key 1 Click on Dsskey Ext Key 2 In the desired Ext key field select BLF from the pull down list of Type 3 Enter the phone number you want to monitor in the Value field e g 1001 4 Enter the desired value in the Label...

Страница 20: ...fined voice mail access code and follow the voice prompt to listen to the voice mails To configure an Ext key as the voice mail key 1 Click on Dsskey Ext Key 2 In the desired Ext key field select Voice Mail from the pull down list of Type 3 Enter the voice mail access code in the Value field e g 97 4 Enter the desired value in the Label field or leave it blank If you leave this field blank the LCD...

Страница 21: ...ng call the call will be answered on your phone To configure an Ext key as the direct pickup key 1 Click on Dsskey Ext Key 2 In the desired Ext key field select Direct Pickup from the pull down list of Type 3 Enter the directed call pickup code followed by the specific extension you want to pick up calls from in the Value field e g 971003 4 Enter the desired value in the Label field or leave it bl...

Страница 22: ...can press the group pickup key to pick up the incoming call If the numbers within the group receive multiple incoming calls the first incoming call will be picked up To configure an Ext key as the group pickup key 1 Click on Dsskey Ext Key 2 In the desired Ext key field select Group Pickup from the pull down list of Type 3 Enter the group call pickup code in the Value field e g 98 4 Enter the desi...

Страница 23: ...k key Then you can park a call at an extension by pressing the call park key The current call is placed on hold and can be retrieved on another IP phone To configure an Ext key as the call park key 1 Click on Dsskey Ext Key 2 In the desired Ext key field select Call Park from the pull down list of Type 3 Enter the call park feature code in the Value field e g 68 4 Enter the desired value in the La...

Страница 24: ...ct to the operator or the secretary more quickly by pressing the intercom key To configure an Ext key as the intercom key 1 Click on Dsskey Ext Key 2 In the desired Ext key field select Intercom from the pull down list of Type 3 Enter the remote extension number in the Value field e g 1006 4 Enter the desired value in the Label field or leave it blank If you leave this field blank the LCD screen o...

Страница 25: ... an Ext key as the DTMF key If you press the DTMF key during an active call the phone will send the pre defined DTMF digits To configure an Ext key as the DTMF key 1 Click on Dsskey Ext Key 2 In the desired Ext key field select DTMF from the pull down list of Type 3 Enter the desired DTMF digits in the Value field e g 123A 4 Enter the desired value in the Label field or leave it blank ...

Страница 26: ...n the phone is idle the phone will enter into the dialing screen and display the prefix number which you specified You can enter other digits and then dial out To configure an Ext key as the prefix key 1 Click on Dsskey Ext Key 2 In the desired Ext key field select Prefix from the pull down list of Type 3 Enter the prefix number you want to add before the entered number in the Value field e g 0592...

Страница 27: ... Ext key as the local group key Then you can press the local group key to access the pre defined contact group in the local directory quickly To configure an Ext key as the local group key 1 Click on Dsskey Ext Key 2 In the desired Ext key field select Local Group from the pull down list of Type 3 Enter the desired value in the Label field or leave it blank If you leave this field blank the LCD sc...

Страница 28: ...one book from the server and display the entries of the phone book on the LCD screen of the phone To use this key feature you need to configure remote phonebook on the phone in advance To configure an Ext key as the XML group key 1 Click on Dsskey Ext Key 2 In the desired Ext key field select XML Group from the pull down list of Type 3 Enter the desired value in the Label field or leave it blank I...

Страница 29: ...ml file and then download the xml file to a SIP phone by http https so as to realize a simple browser feature Using XML browser users can achieve the personalized features such as weather information stock information date of inquiry access to address book configuration of the terminal parameters and so on To configure an Ext key as the XML browser key 1 Click on Dsskey Ext Key 2 In the desired Ex...

Страница 30: ... with a corporate directory server that supports LDAP You can configure an Ext key as the LDAP key If you press the LDAP key when the phone is idle the IP phone will download and display the LDAP entries on the LCD screen of the phone For more information on LDAP refer to LDAP Phonebook on Yealink IP Phones available online http support yealink com documentFront forwardToDocumentFrontDisplayPage T...

Страница 31: ...nference key to invite a third party to join a conference To configure an Ext key as the conference key 1 Click on Dsskey Ext Key 2 In the desired Ext key field select Conference from the pull down list of Type 3 Enter the phone number or extension of the destination party in the Value field or leave it blank If a phone number is configured you can dial out the number by pressing the conference ke...

Страница 32: ...e setting screen of the call forward feature When the phone receives an incoming call you can press the forward key to forward the incoming call to the pre defined number if configured To configure an Ext key as the forward key 1 Click on Dsskey Ext Key 2 In the desired Ext key field select Forward from the pull down list of Type 3 Enter the destination number you want to forward the incoming call...

Страница 33: ...key as the transfer key Then you can perform a Blind Semi Attended or Attended Transfer by pressing the transfer key during a call To configure an Ext key as the transfer key 1 Click on Dsskey Ext Key 2 In the desired Ext key field select Transfer from the pull down list of Type 3 Enter the phone number you want to transfer the call to in the Value field or leave it blank 4 Enter the desired value...

Страница 34: ... Confirm to accept the change Hold You can configure an Ext key as the hold key You can hold a call or retrieve a held call by pressing the hold key To configure an Ext key as the hold key 1 Click on Dsskey Ext Key 2 In the desired Ext key field select Hold from the pull down list of Type 3 Enter the desired value in the Label field or leave it blank ...

Страница 35: ... or deactivate DND on a per phone basis If the DND key mode is configured to custom press the DND key when the phone is idle to enter the DND setting screen For more information on DND mode refer to the DND section of Yealink phone specific user guide available online http support yealink com documentFront forwardToDocumentFrontDisplayPage To configure an Ext key as the DND key 1 Click on Dsskey E...

Страница 36: ...all You can configure an Ext key as the ReCall key Then you can place a call back to the caller of the last incoming call by pressing the ReCall key when the phone is idle To configure an Ext key as the ReCall key 1 Click on Dsskey Ext Key 2 In the desired Ext key field select ReCall from the pull down list of Type 3 Enter the desired value in the Label field or leave it blank ...

Страница 37: ... Confirm to accept the change SMS You can configure an Ext key as the SMS key Then you can access the text message screen more quickly and easily by pressing the SMS key To configure an Ext key as the SMS key 1 Click on Dsskey Ext Key 2 In the desired Ext key field select SMS from the pull down list of Type 3 Enter the desired value in the Label field or leave it blank ...

Страница 38: ... SIP INFO message containing a specific header URL record is for the phone to send an HTTP URL to the server The server processes these messages and decides to start or stop a recording You can configure an Ext key as the record key Then you can record calls using the record method by pressing the record key For more information on URL record refer to URL Record on page 31 To configure an Ext key ...

Страница 39: ...rd You can configure an Ext key as the URL record key Then you can record calls using the URL record method by pressing the call record key To configure an Ext key as the URL record key 1 Click on Dsskey Ext Key 2 In the desired Ext key field select URL Record from the pull down list of Type 3 Enter the URL in the Value field e g http 10 2 1 65 4 Enter the desired value in the Label field or leave...

Страница 40: ... to the pre configured multicast address es without involving SIP signaling To configure an Ext key as the multicast paging key 1 Click on Dsskey Ext Key 2 In the desired Ext key field select Paging from the pull down list of Type 3 Enter the multicast IP address and port number in the Value field e g 224 5 6 20 10008 The valid multicast IP addresses range from 224 0 0 0 to 239 255 255 255 4 Enter...

Страница 41: ... key It is suitable for the group conversation which has more than one person at one side You are able to speak and listen using the handset headset meanwhile the others nearby can only listen using the speaker You can get back to the previous mode by pressing the group listening key again To configure an Ext key as the group listening key 1 Click on Dsskey Ext Key 2 In the desired Ext key field s...

Страница 42: ...ivate Hold You can configure an Ext key as the private hold key Then you can private hold a shared call by pressing the Private hold key when using Shared Call Appearance To configure an Ext key as the private hold key 1 Click on Dsskey Ext Key 2 In the desired Ext key field select Private Hold from the pull down list of Type 3 Enter the desired value in the Label field or leave it blank ...

Страница 43: ... time which means actual personal offices would be often vacant consuming valuable space and resources Hot Desking is a phone feature that allows users to login or logout an IP phone You can configure an Ext key as the hot desking key Press the hot desking key to delete all accounts on the IP phone and then register your account on line 1 To configure an Ext key as the hot desking key 5 Click on D...

Страница 44: ... a specific person but who require assistance from any of multiple persons at the earliest opportunity The ACD feature on the IP phone allows the ACD system to distribute calls from large volumes of incoming calls to the registered IP phone users To use the ACD feature you should configure an Ext key as the ACD key in advance You can press the ACD key to log in the ACD system To configure an Ext k...

Страница 45: ...ero Touch You can configure an Ext key as the zero touch key Then you can configure auto provision and network parameters quickly by pressing the zero touch key when the phone is idle To configure an Ext key as the zero touch key 1 Click on Dsskey Ext Key 2 In the desired Ext key field select Zero Touch from the pull down list of Type 3 Enter the desired value in the Label field or leave it blank ...

Страница 46: ...gure an Ext key as the URL key If you press the URL key the phone will send HTTP requests to a web server To configure an Ext key as the URL key 1 Click on Dsskey Ext Key 2 In the desired Ext key field select URL from the pull down list of Type 3 Enter the URL of the web server you want to access in the Value field e g http 192 168 0 1 4 Enter the desired value in the Label field or leave it blank...

Страница 47: ...Phone Lock You can configure an Ext key as the phone lock key Then you can press the phone lock key to immediately lock the keypad of your phone instead of long pressing the pound key To configure an Ext key as the phone lock key 1 Click on Dsskey Ext Key 2 In the desired Ext key field select Phone Lock from the pull down list of Type 3 Enter the desired value in the Label field or leave it blank ...

Страница 48: ... You can configure an Ext key as the retrieve park key You can press the retrieve park key to retrieve a parked call To configure an Ext key as the retrieve park key 1 Click on Dsskey Ext Key 2 In the desired Ext key field select Retrieve Park from the pull down list of Type 3 Enter the desired value in the Label field or leave it blank Phone lock feature is not applicable to SIP T48S T48G IP phon...

Страница 49: ...the change Directory You can configure an Ext key as the directory key You can press the directory key to quickly access the local directory call history LDAP and remote phone book To configure an Ext key as the directory key 1 Click on Dsskey Ext Key 2 In the desired Ext key field select Directory from the pull down list of Type 3 Enter the desired value in the Label field or leave it blank ...

Страница 50: ...Yealink EXP40 User Guide 42 If you leave this field blank the LCD screen of the EXP40 expansion module will display the default label Directory 4 Click Confirm to accept the change ...

Страница 51: ...Configuring the Yealink EXP40 Expansion Module 43 ...

Страница 52: ...xpansion module Incoming calls to the line can be distributed evenly among the available line keys both on the host phone and the connected EXP40 expansion module Each line key on the connected EXP40 expansion module can only handle one call For more information on configuring an Ext key as the line key refer to Line on page 9 You can use a line key to do the following Placing a call Answering a c...

Страница 53: ...on module via the host phone The contrast on the LCD screen of the EXP40 expansion module is synchronized with that of the host phone To adjust the contrast on the LCD screen of the EXP40 expansion module connected to the host phone Taking the SIP T46S IP phone as an example for reference 1 Press Menu Basic Display Contrast on the host phone 2 Press or or the Switch soft key to increase or decreas...

Страница 54: ...hange the intensity of the LCD screen when the phone is inactivity You can choose a designated time to change the intensity or turn on the backlight permanently You can adjust the backlight on the LCD screen of the EXP40 expansion module from the following options Always On Backlight is on permanently 15s 30s 1min 2min 5min 10min or 30min Backlight is turned off or dusky when the phone is inactive...

Страница 55: ...r more information on BLF key LED indications refer to LED Instructions on page 4 You can press a BLF key to dial out the monitored phone number when the monitored line is idle and pick up calls that are received on the monitored line When there is an active call on the host phone you can transfer the active call to the monitored phone number directly by pressing the BLF key For more information o...

Страница 56: ...l be reset to factory settings sucessfully after startup Note For more information on resetting the phone refer to the Troubleshooting section of Yealink phone specific user guide available online http support yealink com documentFront forwardToDocumentFrontDisplayPage Reset of the EXP40 expansion module can lead to resetting the host phone And then all custom settings on the host phone and the EX...

Страница 57: ...Using the Yealink EXP40 expansion module 49 ...

Страница 58: ...n always display Loading Ensure that the Ext in out jacks of the EXP40 are properly plugged using the supplied connecting cord For more information refer to Installation on page 5 Why is the EXP40 LCD screen blank Ensure that at least one EXP40 expansion module has been connected an additional power adapter if you use more than two expansion modules on a single host phone Ensure that the contrast ...

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