Yanmar 3YM20, Руководство по эксплуатации

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5. TROUBLE AND TROUBLESHOOTING
51
EN
WARRANTY SERVICE
Owner Satisfaction
Your satisfaction and goodwill are impor-
tant to us and to your dealer.
Normally any problems concerning the
product will be handled by our dealer's ser-
vice department. If you have a warranty
problem that has not been handled to your
satisfaction, we suggest you take the fol-
lowing action:
• Discuss your problem with a member
of dealership management.
Complaints can often quickly be resolved
at this level. If the problem has already
been reviewed with the Service Manager,
contact the owner of the dealership or the
General Manager.
• If your problem still has not been re-
solved to your satisfaction, contact
your local Yanmar Subsidiary Compa-
ny. (See the back of this manual for
addresses)
We will need the following information in
order to assist you:
• Your name, address and telephone
number
• Product model and serial number
• Purchase date
• Dealer's name and address
• Nature of the problem
After reviewing all the facts involved, you
will be advised of what action can be un-
dertaken. Please remember that your
problem will most likely be resolved at the
dealership, using the dealer's facilities,
equipment and personnel. It is therefore
very important that your initial contact be
with the dealer.
Consulting Your Yanmar Dealer or Distributor
Refer difficult problems and repairs to your Yanmar dealer or distributor.
At the time of trouble, check and report the following:
(1) Engine model and number:
(2) Boat name, material of hull, size (tons):
(3) Use, type of boating done, no. of hours run:
(4) Total number of operation hours (refer to hour meter), age of boat:
(5) Condition before trouble (engine rpm, type of operation, load condition, etc.):
(6) Details of trouble:
(Exhaust color; sound of engine; does engine start; can engine be turned manually;
type of fuel used; brand and viscosity of lubricating oil; etc.)
(7) Past problems and repairs: This should be a one-page report with the heading
SERVICE HISTORY
Date - Engine Hours - Service completed