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Problem Still Not Resolved (Customer Support)

If the trouble still cannot be solved, please contact us for product support as shown below.

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For customers within Japan

Please contact the store where you purchased this product, or the Product Support Center as listed in
the “User Guide (Basic).”

(

For customers outside of Japan

Please contact your nearest authorized Yamaha dealer or service center.

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Troubleshooting > Problem Still Not Resolved (Customer Support)

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Содержание EP-E70A

Страница 1: ...Earphones User Guide EN ...

Страница 2: ...rging this product 12 Turning the power on 13 Turning the power off 14 Checking the remaining battery power 15 Connections 16 Registering a Bluetooth device pairing 16 Connecting to a Bluetooth device 18 Disconnecting from a Bluetooth device 19 Connecting using the cable 20 Wearing this product 21 Putting the earphones on 21 Replacing the eartips 22 Operating this Product 23 Adjusting the volume 2...

Страница 3: ... to your surroundings 32 Setting the auto standby time 33 Updating the firmware 34 Troubleshooting 35 Read this first 35 No sound can be heard 36 Your voice is hard to hear with the person to whom you are talking 37 Power will not turn on 38 The product cannot be charged 39 Cannot connect to a Bluetooth device 40 The product does not operate or play back 41 The sound is distorted noisy or choppy 4...

Страница 4: ...alcomm aptX is product of Qualcomm Technologies Inc and or its subsidiaries Qualcomm is a trademark registered by Qualcomm Incorporated in the U S A and other countries aptX is a trademark registered by Qualcomm Technologies International Ltd in the U S A and other countries Android and Google Play Android and Google Play are trademarks of Google LLC App StoreSM The App Store is a service mark of ...

Страница 5: ...you must observe in order to prevent product failure damage or malfunction and data loss as well as to protect the environment NOTE Indicates notes on instructions restrictions on functions and additional information that may be helpful All illustrations and screens shown in this documentation are for explanatory purposes All company names product names and other such listings in this documentatio...

Страница 6: ...xtend the life of the battery as long as possible use caution regarding the following If the product is not used for a long period of time the charging time may get longer When storing the product for a long time charge the product around once every six months to avoid excessive discharge 6 Notice Handling this product ...

Страница 7: ...n you want to briefly talk with someone and so on LISTENING CARE feature This product features LISTENING CARE which lets you enjoy rich sound quality even at low volumes Focusing on the characteristics of the human ear where the low and high end sounds become harder to hear at lower volumes as well as how things sound differently in different listening environments this feature corrects the sound ...

Страница 8: ...es p 27 Automatically adjust the sound quality according to the volume p 30 Automatically adjust the sound quality according to the product s fit p 31 Playing back sound according to your surroundings p 32 8 Product Overview Advantages of this product ...

Страница 9: ...h this product Earphones main units USB power cable 50 cm type C to A Eartips XL L M S XS one set each L M already attached to the earphones S XL XS In flight plug adaptor 3 5 mm stereo mini plug cable type C to 3 5 mm Quick Start Guide 9 Product Overview Accessories ...

Страница 10: ...User Guide Basic Safety Brochure 10 Product Overview Accessories ...

Страница 11: ...g a Controller b ANC key c Jack for charging and external input d key key e Function key f Indicator g Power key NOTE The right side controller features a built in microphone that captures ambient sounds your voice when making phone calls and so on 11 Product Overview Part names ...

Страница 12: ...er 3 Plug the USB power cable into the USB power adaptor The indicator lights up during charging and turns off when charging is completed NOTE You may not be able to charge if you use a USB power cable other than the one included with this product You may charge from the USB port on your computer instead of using a USB power adaptor This product s power will turn off during charging You will not b...

Страница 13: ...nds The indicator lights up as shown below and the power turns on Flashes red shows remaining battery power 2 sec Related links Checking the remaining battery power p 15 Registering a Bluetooth device pairing p 16 Connecting to a Bluetooth device p 18 13 Charging and Powering Turning the power on ...

Страница 14: ... Turn the power of this product off 1 Hold down the power key on the controller for two seconds The indicator lights up as shown below and the power turns off Blue 1 sec 2 sec 14 Charging and Powering Turning the power off ...

Страница 15: ...messages Battery High plenty of charge remaining Battery Medium moderate charge remaining Battery Low small amount of charge remaining Indicator on controller Flashes three times red plenty of charge remaining Flashes two times red moderate charge remaining Flashes one time red small amount of charge remaining 15 Charging and Powering Checking the remaining battery power ...

Страница 16: ...d off hold down the Power key on the controller until the indicator flashes as shown in the illustration below You will hear the Pairing audio message in the earphone and the earphone will enter registration pairing standby mode Blue 5 sec Red Flashes alternately 2 Activate the Bluetooth function on the Bluetooth device A list of Bluetooth devices that can be connected will be shown 16 Connections...

Страница 17: ...tomatically end after about two minutes To register again start from step 1 Up to 8 devices can be registered with this product From the 9th device on older registrations will be deleted the oldest is deleted first If a passkey is required when connecting input 0000 Related links Connecting to a Bluetooth device p 18 Disconnecting from a Bluetooth device p 19 About the app for earphones headphones...

Страница 18: ...uetooth device it is waiting for connection Operate the Bluetooth device to connect with this product If successfully connected you will hear the Connected audio message The indicator will display as shown below Blue 20 sec NOTE This product connects to a single Bluetooth device and cannot connect to multiple devices at the same time Related links Registering a Bluetooth device pairing p 16 Discon...

Страница 19: ...ode for a connection from a Bluetooth device Turn the Bluetooth device s power off This product will enter the waiting mode for a connection from a Bluetooth device Turn the power of this product off Related links Registering a Bluetooth device pairing p 16 Connecting to a Bluetooth device p 18 About the app for earphones headphones p 27 19 Connections Disconnecting from a Bluetooth device ...

Страница 20: ... When this product is on you can switch between AMBIENT SOUND and NOISE CANCELLING by using the ANC key even when the cable is connected When using this product with the cable connected you can use it as a regular pair of earphones even when the power is off Unplugging the cable will turn off the power NOTICE Do not use any other cable besides the one supplied with this product Using an aftermarke...

Страница 21: ...hones on Check the markings on the earphones for the left and right sides to make sure they are worn in the correct ear and insert them into your ear Related links Replacing the eartips p 22 21 Wearing this product Putting the earphones on ...

Страница 22: ...is product The earphones come pre attached with M size eartips CAUTION Do not use broken eartips and do not wear the earphones without eartips Doing so may damage your ears Firmly attach the eartips Failure to do so may cause them to come loose inside your ears which may damage your ears If an eartip comes loose inside your ear consult a physician Once removed keep the eartips out of reach of chil...

Страница 23: ...n the controller Turn the volume down Press the key on the controller NOTE When connecting to a device such as a smartphone on which the volume can be adjusted you can also adjust the volume using that device You cannot use the keys while the 3 5 mm stereo mini plug cable is connected 23 Operating this Product Adjusting the volume ...

Страница 24: ...on and off Press the ANC key on the right side controller The status changes in the following order NOISE CANCELLING default setting the Noise Cancel audio message will be heard from this product AMBIENT SOUND the Ambient Sound audio message will be heard from this product NOISE CANCELLING AMBIENT SOUND disabled the Off audio message will be heard from this product NOTE To select a song for playba...

Страница 25: ...he controller End a phone call Press the function key on the controller while the call is active Ignore a call Hold down the function key on the controller for about two seconds when a call is coming in NOTE When a call is coming in any music being played will be paused Music playback will automatically resume when the call ends or you ignore the call Related links Adjusting the volume p 23 25 Ope...

Страница 26: ...ction key 1 Press the function key on the controller twice The voice assistant will start and you can operate it using your voice NOTE The operations for the voice assistant feature will vary depending on your Bluetooth device See the user s manual of your Bluetooth device for details To finish listening to the voice assistant operate your Bluetooth device 26 Operating this Product Using the voice...

Страница 27: ...ower Make detailed settings on your earphones headphones Install the app from the App Store iOS devices or from Google Play Android devices See the information about the app on each store for details Related links Automatically adjust the sound quality according to the volume p 30 Automatically adjust the sound quality according to the product s fit p 31 Playing back sound according to your surrou...

Страница 28: ...cally adjusts the sound quality according to the volume on off NOISE CANCELLING This sets the balance between the playback and ambient sound LISTENING OPTIMIZER Turns LISTENING OPTIMIZER on off a feature that measures and analyzes the sound in real time and automatically adjusts the sound quality Auto Power Off Timer Sets the time it takes for the power to turn off after Bluetooth has been disconn...

Страница 29: ...ically adjust the sound quality according to the volume p 30 Automatically adjust the sound quality according to the product s fit p 31 Playing back sound according to your surroundings p 32 Setting the auto standby time p 33 29 Settings List of settings main screen ...

Страница 30: ...usts the frequency balance offering rich sound quality playback even at a low volume Use the Headphones Controller app to make these settings LISTENING CARE Settings ON default setting enables LISTENING CARE OFF disables LISTENING CARE Related links About the app for earphones headphones p 27 List of settings main screen p 28 30 Settings Automatically adjust the sound quality according to the volu...

Страница 31: ... earphones fit on your ears and your ear shape Use the Headphones Controller app to make these settings LISTENING OPTIMIZER Settings ON default setting enables LISTENING OPTIMIZER OFF disables LISTENING OPTIMIZER Related links About the app for earphones headphones p 27 List of settings main screen p 28 31 Settings Automatically adjust the sound quality according to the product s fit ...

Страница 32: ...AMBIENT SOUND the Ambient Sound audio message will be heard from this product NOISE CANCELLING AMBIENT SOUND disabled the Off audio message will be heard from this product NOTE You can also set this feature with the NOISE CANCELLING button in the Headphones Controller app The settings are as follows NOISE CANCELLING default setting the active noise cancelling feature of this product will reduce th...

Страница 33: ...the power to turn off after no connection has been received Use the Headphones Controller app to make these settings Auto Power Off Timer Settings 5min 30min 1h 3h OFF default setting continuous power is not automatically turned off Related links Turning the power on p 13 About the app for earphones headphones p 27 List of settings main screen p 28 33 Settings Setting the auto standby time ...

Страница 34: ...nnecting the controller to a power source for charging Turning the power of this product off Closing the Headphones Controller app or using another app Turning your smartphone off Canceling the connection between your smartphone and this product 1 On the main screen of the Headphones Controller app open the menu 2 Tap Confirm Firmware Update If new firmware has been released you will see instructi...

Страница 35: ...of this product to the latest version Updating the firmware p 34 Also check the following No sound can be heard p 36 Your voice is hard to hear with the person to whom you are talking p 37 Power will not turn on p 38 The product cannot be charged p 39 Cannot connect to a Bluetooth device p 40 The product does not operate or play back p 41 The sound is distorted noisy or choppy p 42 Problem Still N...

Страница 36: ...Select eartips that match your ear shape and make sure that they fit securely Replacing the eartips p 22 The cable may not be correctly connected when using the 3 5 mm stereo mini plug cable The 3 5 mm stereo mini plug cable jack of this product may not be correctly connected to your external device Connecting using the cable p 20 The volume of the external device is low when using a 3 5 mm stereo...

Страница 37: ...hear with the person to whom you are talking You may be speaking too far away from the microphone Move your mouth closer to the controller 37 Troubleshooting Your voice is hard to hear with the person to whom you are talking ...

Страница 38: ...Power will not turn on There may not be enough battery power left Charge this product Charging this product p 12 38 Troubleshooting Power will not turn on ...

Страница 39: ... computer Turn the power of your computer on and then charge this product You may have been using a USB power cable other than the one included with this product Use the included USB power cable to make sure the product correctly charges 39 Troubleshooting The product cannot be charged ...

Страница 40: ...on of this product from the Bluetooth device and then pair this product with the device Registering a Bluetooth device pairing p 16 The registration information for the Bluetooth device that was registered on this product may have been deleted Pair this product once more Registering a Bluetooth device pairing p 16 This product may already be connected to another Bluetooth device Disconnect that Bl...

Страница 41: ...re charging Use the earphones after charging is finished There is no remaining battery power on this product Charge this product Charging this product p 12 The product is temporarily not functioning in a stable way Turn the power off and then on again 41 Troubleshooting The product does not operate or play back ...

Страница 42: ... product electromagnetic waves such as microwave ovens Try placing the connected Bluetooth device as close to this product as you can Devices with wireless network connectivity may transmit signals that obstruct Bluetooth communications In this case turn off the wireless network connectivity feature on your Bluetooth device 42 Troubleshooting The sound is distorted noisy or choppy ...

Страница 43: ...shown below For customers within Japan Please contact the store where you purchased this product or the Product Support Center as listed in the User Guide Basic For customers outside of Japan Please contact your nearest authorized Yamaha dealer or service center 43 Troubleshooting Problem Still Not Resolved Customer Support ...

Страница 44: ...Adaptive Supported content protection Japan only SCMS T RF output power Class 1 Maximum communication range 10 m without obstructions Maximum number of pairable devices 8 Rechargeable battery Internal rechargeable battery Lithium ion battery Charging time to full capacity Earphones approx 2 5 hours Continuous playback time With noise cancelling ANC on approx 18 hours Charging temperature 5 40 C Ge...

Страница 45: ...ion key Skip to the next song key hold down until you hear a beep Go back to the beginning of the song while in the middle of the song or back to the previous song when at the beginning of a song key hold down until you hear a beep Selecting the modes Turning the NOISE CANCELLING AMBIENT SOUND on off ANC key Phone calls Receive a phone call Function key End a phone call Function key Ignore a call ...

Страница 46: ...Other functions Start pairing Hold down the Power key with the power off five seconds Start voice assistant Function key press quickly two times in a row 46 Appendix List of operations ...

Страница 47: ...e charge remaining Flashes red one time small amount of charge remaining Standby mode for pairing with Bluetooth device Flashes between red and blue alternately Searching for paired Bluetooth device Flashes blue Finished connecting to Bluetooth device Lights up for 20 second blue and turns off Power off Lights up for 1 second Blue and turns off Indicator display when charging Charging Lights up re...

Страница 48: ...l Connected Finished connecting to Bluetooth device Disconnected Disconnected from Bluetooth device Noise Cancel NOISE CANCELLING enabled Ambient Sound AMBIENT SOUND enabled Off Disables NOISE CANCELLING AMBIENT SOUND Related links Turning the power on p 13 Turning the power off p 14 Checking the remaining battery power p 15 Registering a Bluetooth device pairing p 16 Connecting to a Bluetooth dev...

Страница 49: ...Yamaha Global Site https www yamaha com Yamaha Downloads https download yamaha com Manual Development Group 2020 Yamaha Corporation Published 08 2020 AM A0 AV19 0262 ...

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