POINTS TO
TAKE
INTO CONSIDERATION FOR
THE
GUARANTEE
Below stated particularities
are exempted from the scope of the Guarantee:
•
Malfunctions
to be
occurred because of not using the product as stated
in
the
"Operating
Manual".
•
Alterations,
repairs
and maintenances done on the product other than authorized service.
•
Malfunctions
to be
caused because of using the product other than
in
normal intended usage.
•
Scorings, crushes, cracks
and breaks to be caused by transportation, storagings and miss-use.
•
Scorings,
crushes and cracks to be caused in the result of physical impact.
•
Destroying Guarantee Certificate, removing Serial
Number from the product
or destroying it.
•
Deformations
such as cracks and breaks because of spilling the water
on hot casting and glass parts.
•
Boiler swellings because of the freezing of the water taking place in the boiler.
•
Problems caused by operating without water.
•
Calcifications
caused by the water having lime in
it.
REMARKS:
•
Determination
and elimination way and procedure of the malfunctions taking place in the scope of the Guarantee
belongs to
the manufacturer.
•
In order to have the validness of the Guarantee, it is
required that the seller must fill the relevant part on the
Guarantee Certificate and this should also include the Date.
•
Usage of Open Expansion Tank
is compulsory.
GUARANTEE TERMS
1- Guarantee duration is 2
(Two) Years and starts from the delivery of the product.
2-
All parts of the product are
in
the scope of
our Company's Guarantee.
3- In
the event of encountering the malfunction of the product
within guarantee period, the time passing during
the
repair is added to guarantee period. Repair period of the product is maximum 30 business days. This time
period starts when the product's
malfunction is notified to service station or to either one of the seller, dealer,
representative,
importer
or manufacturer-producer of the product when there is no service station. If the
malfunction of
the product
can not be eliminated within 15 (Fifteen) days, then the manufacturer-producer
or
importer has the compulsion
to
allocate another product to the consumer by having similar characteristics
until the repair
of
the products gets completed.
4-
If the
product malfunctions due to material and labor faults within the guarantee period, then its repair will
be done without demanding any fee.
5- Consumer has the right to demand replacement of the product on free of charge basis, refunding of the
consideration
or refunding of the consideration by being equal to the loss when below stated occur despite
of having
the
consumer use his/her repair right;
—
having the
repetition of the same malfunction more than two times within one year starting from the time
when the
product is delivered to the consumer and with the condition of remaining within the determined
guarantee
period
or encountering the malfunction more than four times or having different malfunctions more
than six times within the determined guarantee period and to have these malfunctions
cause the consumer
not
being able
to
make use of the product continuously.
—
When the maximum period
of time required for the repair is exceeded.
—
When
our Company does not have service stations,
in
the event of determining that malfunction
can not
be
repaired with report arranged by either one of the seller, dealer, representative, importer or manufacturer-
producer
of the product.
6-
Malfunctions generated by using the product on the contrary of the particularities taking place
in
the Operating
Manual of the product
are exempted from the scope of the guarantee.
7-
Ministry of Industry And Trade General Directorate of Protecting the Consumer and Competition can be
applied
for the issues which may arise in relation with the Guarantee Certificate.
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