DRAFT
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CONFIDENTIAL
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NOT FOR DISTRIBUTION
12
Inspect the battery packs to make sure that
there are no signs of non-uniformity. Place
three (3) battery packs upside-down into the
battery compartments as shown, being
careful to thread the wiring through the cable
management channels. The indication that
the battery pack is upside-down is that the
cables for the pack will exit the pack at the
bottom of the enclosure, not the top.
Connect the battery packs in parallel using the integrated battery connectors.
Pack all but one of the cables into the battery cable management chamber. The
remaining cable will be connected to the telemetry board when the unit is
powered on.
12 Troubleshooting
12.1 Identifying an issue
12.1.1
Hardware Issue
Most issues are easily identified as hardware issues, such as:
- Low voltage Battery packs
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as indicated by values on the Blu-X portal
- Moisture in the enclosure - evident without opening the enclosure by looking through
the optically transparent lid. If the enclosure is opened, look for pools, droplets on
surfaces, and corrosion of metal surfaces and connectors.
- Damage to enclosure
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as indicated by cracks in the enclosure, missing pieces of the
enclosure
- Damage to internal components
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as indicated by loose or broken pieces in the
enclosure, etc.
- Cable connectivity issues
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as indicated by frayed cables or loose or disconnected
cables.
If you identify a hardware issue, please return the device for service.
12.1.2
Configuration Issue
If the BLU-X Radar is reporting an incorrect water level, please double check the configuration
settings for the correct manhole height and radar offset values.
12.1.3
Connectivity Issue
When deploying a new BLU-X Radar, if you find that data from the BLU-X Radar are not
visible on the BLU-X Portal and there are no signs of physical damage, then it is possible that
there is a wireless connectivity issue. The units have been preconfigured for wireless
connectivity and communication with the BLU-X platform. Please reach out to your field
