RECOMMENDED SETTINGS FOR OPTIMAL RESULTS
iOS
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When you first download the XY app, there will be a pop-up
message asking for your permission to access your location and
allow the app to send you notifications, make sure to allow both.
Otherwise, this will affect the registration process, the map and
alerts.
•
Make sure Bluetooth is always turned on, which will allow the XY
app to communicate with the XY Find It
•
Certain devices may require you to restart Bluetooth every once in a
while to reestablish the connection
•
We recommend having Location set to “Always” to ensure changes
in location are always captured and updated even when you’re not
using the XY app
•
Please ensure “Background App Refresh” is enabled on your device.
Otherwise, the app won’t be able to capture and update changes,
such as a change in location, while the app is running in the
background. You can verify this from the “device settings” section in
the app’s main menu which you can access by tapping the icon
located at the top-left corner of the My Items screen.
•
Please ensure Location is enabled and set to “High accuracy”
•
Make sure Bluetooth is always turned on, which will allow the XY
app to communicate with the XY Find It
•
Certain devices may require you to restart Bluetooth every once in a
while to reestablish the connection
•
If you have changed the settings on your device to restrict
background data usage, we recommend disabling this setting.
Otherwise, some information may not be updated causing
inaccurate results, especially on the map feature.
Android
* Logging out of the XY app will stop all tracking and
updates to any changes in location
Copyright © 2016 XY – The Findables Company
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