9
SERVICE & SUPPORT
”DO IT YOURSELF” - SERVICE
We apply “do-it-yourself” service on all XTZ products. If you by yourself
are able to find out what part of the headphone is defective, you are
fully allowed to unmount that part and send it back to us for exchange.
IMPORTANT!
Always contact your dealer or us before taking the headphone apart. It
can also help you finding the fault.
You can of course always choose to return the whole headphone;
therefore you should save the original package.
To aid service, XTZ products
are constructed and pro-
duced using common tech-
nology, so that basically most
people are able to “unscrew”
the headphone using com-
mon tools..
IF SOMETHING IS BROKEN
If you cause additional defects by yourself when unmount the defective
part, the warranty still applies if it is obvious that the part had a
manufacturing defect. In other cases however, the warranty does not
apply if you cause other defects on the headphone
WHERE TO SEND THE
PRODUCT FOR A WARRANTY
REPAIR
For service we refer to your retailer.
For questions regarding service, contact us by email: [email protected]
Website: www.xtz.se
ALWAYS pack the product /
part very carefully. Unfortu-
nately damages during trans-
portation are very common.
If the package is weak, the
transporting company does
not compensate damages.
Always enclose a copy of the
receipt and a description of
the defect.
SUPPORT
Please contact our free of charge support if you need installation advice,
or if any problem occurs during the installation.
Contact us by e-mail [email protected] and include your phone number if
you wish verbal help, and we will call you back.
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