Service & support
"Do-It-Yourself"-service
We apply "do-it-yourself" service on all XTZ
loudspeakers.
Exceptions:
Amplifiers, CD and DSP products and other active
products is not included in this "do-it-yourself" service.
All active products can couse electrical shock so don´t
open this kind of products.
If you by yourself are able to find out what part of the
loudspeaker is defective, you are fully allowed to
unmount that part (which would normally be a driver,
a filter or the amplifier) and send it back to us for
exchange.
Contact us or your dealer before you send the part back
to us.
However, if you are not certain about how to do it,
please contact us before taking the loudspeaker apart.
We can also help you finding the fault.
You can of course always choose to return the whole
loudspeaker, therefore you should save the original
package.
To aid service, XTZ are constructed and
produced using common technology, so
that basically most people are able to
"unscrew"
the
loudspeaker
using
common tools.
If something is broken
If you cause additional defects by yourself when
unmounting the defective part, the warranty still
applies if it is obvious that the part had a
manufacturing defect. In other cases however, the
warranty does not apply if you cause other defects on
the loudsspeaker.
Where to send the
product for a warranty
repair
For service we refer to your XTZ dealer.
Or contact us:
Website:
www.xtz.se
Email:
ALWAYS pack the product / part very
carefully.
Unfortunately
damages
during transportation are very common.
If the package is weak, the transporting
company
does
not
compensate
damages.
Always enclose a copy of the receipt and
a description of the defect.
Support
Please contact our free of charge support if you need
installation advice, or if any problem occur during the
installation.
Contact us by e-mail
and include
your phone number if you wish verbal help, and we
will call you back.
