13
T
ROUBLESHOOTING
This section describes the techniques of resolving some basic problems that you
encounter when using your computer. For more troubleshooting guidelines, please
contact your nearest dealer for technical support.
T
ROUBLESHOOTING
Y
OUR
E
MBED
B
OX
A. Computer does not start
Make sure the computer is properly secured and plugged into a power source
before it is turned on. Make sure the power indicator shows the power is on.
When the computer is plugged into a power strip or the UPS (Uninterruptible
Power Supply), make sure the power strip or UPS is turned on and working
normally.
Check if your VGA or LCD monitor is properly plugged into a power source and
turned on. Make sure the brightness and contrast controls are adjusted correctly.
See the manual that came with your display (monitor) for details.
Check if your power control button does not function, by removing the AC
adaptor. Wait for one minute, and then reattach all power connection before
pressing the power button.
Condensation may cause the computer to malfunction for a while. If this happens,
do not use the computer for at least one hour.
When you have checked all the above guidelines and the computer does not
work. Remove the power adaptor from the computer, unplug the power cord, and
plug it in again. Then turn on the power.
B. BIOS Error Message –
BIOS error message appear when my computer starts
If the BIOS error message appears, press any key to resume or, hit <DEL>to enter
BIOS setup main menu, follow these steps:
1. Press <DEL>, and the BIOS Setup main menu appears, check if HDD is detected
at “Pri Master”. If it is not detected, use “Sel” keys <
↑↓
> to choose “AUTO”, then
go back to the main menu by pressing <ESC>. Move your cursor down with “Sel”
keys <
↓
>, and choose “Save Settings and Exit”, a message dialog appears as
seen below, hit <Enter>.
“Save current settings and exit (Y/N)? Y ”
2. Go to “Auto Configuration with Optimal Settings” using the “Sel” keys <
↑↓
>, then
press <Enter>. A message dialog appears as seen below, hit “ Y ” key and press
<Enter> to save and recover the factory setting.
“Load high default settings (Y/N)? N ”
C. “Operating System Not Found” –
A message indicating that
“Operating system not found” appear when my computer starts (Windows
won’t start)
Enter your BIOS setup main menu by pressing <DEL> key, be sure that your C:
drive is enable.
If Windows still does not start, follow these steps to initialize the BIOS:
1. Turn off the computer.
2. Remove any peripheral devices connected to the computer.
3. Restart the computer..
4. Press <DEL> to enter BIOS Setup main menu window.
5. Follow the steps as written in item B. BIOS error message.
If you have just connect your computer to a USB Devices, remove these
peripherals.. And restart your computer to confirm that the Windows
operating system starts properly. If your computer continues to display the
message ”Operating system not found,” and Windows does not start, please
contact your nearest dealer for servicing.
