Xiamen CB821, Руководство пользователя

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CB821 Thermal POS printer User’s manual
16
6 Faults handling
Please refer to the methods as below when printer can’t work normally. Please contact your supplier directly
if it still can’t work normally.
6.1 Printer does not work
Problems Probably reasons Solutions
The Power indicator is not light.
Printer does not work Printer is not power on. Power on printer
Printer switch is not on. Press down the “O” side of printer button
PCB is damaged
Contact with agents or factory directly
6.2 Indicator error and buzzer warning
Problems Probably reasons Solutions
Paper indicator is on constantly
Buzzer warns
Paper maybe out Load a new paper roll
Paper out indicator light is on
constantly
Error indicator is on constantly
Buzzer warns
Paper roll warehouse cover
maybe lit up Close paper roll warehouse cover
correctly
Error indicator is blinking
Buzzer warns
Print head is overheated
Power off printer power, and wait that
print head temperature returns normal.
Voltage is too high Use assigned voltage to print
Voltage is too low Use assigned voltage to print
6.3 Problems when it is printing
Problems Probably reasons Solutions
Color strips occur on
the paper Paper maybe out Load a new paper roll.
Printing is not clear or
have dirty spots Paper roll loading incorrectly Check paper roll loading correctly or not
Paper can’t meet the requirements Use the recommended thermal paper
Print head or printer rubber roller is
dirty Clean print head or printer rubber roller
Printing density sets too light Increase printing density to satisfy the
requirements.
Paper can output
normally Paper jam Open upper cover or check paper feed
channel to get to know paper jam.
Vertical printing
contents get lost Print head or printer rubber roller is
dirty Clean print head or printer rubber roller
Print head error Contact supplier or factory directly