January 2007
2-266
WorkCentre 7132
016-782, 016-783
Revision
Status-indicator-raps
016-782 Scan Server Login Error RAP
The machine was unable to log in successfully to the Scan Server during the Network Scan-
ning file transfer operation.
Procedure
The customer can print to the machine through the Ethernet port on the machine.
Y
N
Confirm that the Ethernet network drop cable is securely connected to the machine and
the wall port. The recessed green LED next to the Ethernet port on the machine should be
lit if the machine is connected to a live Ethernet drop. The green LED is lit.
Y
N
Connect another Ethernet straight through cable between the machine and the wall
port and have the customer confirm that the wall port is live.
If the port is live, connect the CSE PWS to the Ethernet port using an Ethernet cross-
over cable to see if the green LED will light up with the machine and PWS fully
booted up.
If the LED is still off, replace the Printer PWB in the machine.
Verify that the machine has the correct TCP/IP settings with the customer. The cause of
the printing problem is likely to be the cause for the Scanning failure as well.
Press the [All Services] button on the machine Control Panel, then select the [Network Scan-
ning] button on the Touch screen. There is at least one Template listed.
Y
N
Have the customer demonstrate how they are scanning and how they get the fault to
occur. The customer is selecting the [Scan to FTP/SMB] button after pressing the
[All Services] button.
Y
N
Have the customer contact the Customer Support Center for help with properly con-
figuring their machine for Network Scanning.
The Scan to FTP/SMB feature allows the customer to manually enter the destination
server settings at the machine UI prior to scanning a document rather than using a previ-
ously created Template. If a fault is occurring when they use this feature, then they are
either entering the wrong IP address or Host Name of their destination server or the
server is not capable of accepting a connection from the machine. Refer the customer to
the WC7132 User Guide for details on using this feature and to ensure that they are
entering their settings correctly.
Disconnect the Ethernet network cable from the machine. Select one of the Templates and
scan a document with the network cable disconnected. The same fault (16-782) is dis-
played.
Y
N
Use the procedure in GP 14 to configure your PWS as a “scan server” and then use the
Network Scanning feature on the machine to scan a document into your PWS. The fault
16-782 is displayed when scanning to your PWS.
Y
N
The cause for the customer’s problem is either on the customer’s network or with the
settings in the machine.
Reconnect the customer’s network cable to the machine. Select each one of the
listed Templates and press the [Start] button.
NOTE: Templates that prompt for a password were created as “Private” Templates,
which require that a password be entered at the machine UI before the scanning job
will start.
The fault occurs with at least one of the listed Templates.
Y
N
Have the customer demonstrate how they get the fault to occur.
Templates are created using one of two methods: Templates with the @ sign to the
left of their name were created using the machine’s CentreWare Internet Services
web interface; Templates that have no @ sign in their name were created using the
Smart Send software. The next step is to determine if the Templates that create the
fault are of the same type. The fault occurs when selecting Templates with the
@ symbol to the left of the Template name.
Y
N
Templates that do not have the @ sign in their name were created using the
Smart Send software. Escalate to your next level of support for help with this
type of Template.
Highlight one of the Templates that generate the fault and select the Output Format
tab on the Touch screen. This will display the Log In name associated with the Tem-
plate as well as a Password field that will either have a string of stars in it that repre-
sent the password or will show [Not Set].
Select the [Log In] button, remove the existing Log In name, type in the name anon-
ymous and select the [Save] button. Then select the [Password] button, remove all
stars so that the password is blank and select the [Save] button. Press the <Start>
button to attempt a Network Scanning job. The job is successfully transferred to
the server.
Y
N
A person with knowledge of the customer’s network is available.
Y
N
Escalate to your next level of support.
Press the <Clear All> button to restore the original Log In name and Password.
Highlight the Template and select the Output Format tab on the Touch screen.
Have the network person type in the correct Log In name and either type in the
correct Password or remove the Password that is displayed. Then press the
<Start> button to attempt a Network Scanning job. The job is successfully
transferred to the server.
Y
N
Escalate to you next level of support.
The Log In Name and/or Password that are set in the selected Template are
incorrect. Refer the customer to the WC7132 User Guide for details on editing
the Repository settings of the selected Template to enter the correct Log In
Name and/or Password.
The Log In Name and/or Password that are set in the selected Template are incor-
rect. Refer the customer to the WC7132 User Guide for details on editing the Repos-
itory settings of the selected Template to enter the correct Log In Name and/or
Password.
Содержание WorkCentre 7132
Страница 3: ...January 2007 ii WorkCentre 7132 Reversion 4 0 Introduction...
Страница 9: ...January 2007 viii WorkCentre 7132 Reversion 4 0 Introduction Translated Warnings...
Страница 17: ...January 2007 1 2 WorkCentre 7132 Reversion 4 0 Service Call Procedures...
Страница 23: ...January 2007 1 8 WorkCentre 7132 Cleaning Procedures Final Actions Reversion 4 0 Service Call Procedures...
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Страница 917: ...January 2007 3 2 WorkCentre 7132 Reversion 4 0 Image Quality...
Страница 935: ...January 2007 3 20 WorkCentre 7132 Reversion 4 0 Image Quality Figure 2 Color and Geometric Test Patterns...
Страница 1003: ...January 2007 4 52 WorkCentre 7132 REP 5 1 1 Reversion 4 0 Repairs Adjustments...
Страница 1005: ...January 2007 4 54 WorkCentre 7132 REP 6 1 1 Reversion 4 0 Repairs Adjustments...
Страница 1021: ...May 2006 4 70 WorkCentre 7132 REP 9 2 5 Launch Version 3 0 Repairs Adjustments...
Страница 1051: ...January 2007 4 100 WorkCentre 7132 REP 11 6 2 Reversion 4 0 Repairs Adjustments Figure 7 Installing the Lamp Wire Harness...
Страница 1061: ...January 2007 4 110 WorkCentre 7132 REP 12 6 1 Reversion 4 0 Repairs Adjustments...
Страница 1073: ...January 2007 4 122 WorkCentre 7132 REP 13 8 1 Reversion 4 0 Repairs Adjustments...
Страница 1189: ...January 2007 4 238 WorkCentre 7132 ADJ 7 1 1 Reversion 4 0 Repairs Adjustments...
Страница 1322: ...January 2007 5 99 WorkCentre 7132 Common Hardware Parts list Reversion 4 0...
Страница 1323: ...January 2007 5 100 WorkCentre 7132 Common Hardware Reversion 4 0 Parts list...
Страница 1325: ...January 2007 6 2 WorkCentre 7132 Reversion 4 0 General procedures information...
Страница 1331: ...January 2007 6 8 WorkCentre 7132 NVM Read Write Reversion 4 0 General procedures information...
Страница 1397: ...January 2007 6 74 WorkCentre 7132 IOT NVM List Reversion 4 0 General procedures information...
Страница 1491: ...January 2007 6 168 WorkCentre 7132 Controller Fax NVM List Reversion 4 0 General procedures information...
Страница 1523: ...January 2007 6 200 WorkCentre 7132 FAX Output Separation Reversion 4 0 General procedures information...
Страница 1543: ...January 2007 6 220 WorkCentre 7132 GP 13 Reversion 4 0 General procedures information Figure 1 Procedure Diagram...
Страница 1545: ...January 2007 6 218 WorkCentre 7132 Product Specs Reversion 4 0 General procedures information Product Specs...
Страница 1553: ...January 2007 6 226 WorkCentre 7132 Glossary of Terms Reversion 4 0 General procedures information...
Страница 1555: ...January 2007 6 228 WorkCentre 7132 Change Tag Introduction IOT Processor P Tags Reversion 4 0 General procedures information...
Страница 1557: ...January 2007 7 2 WorkCentre 7132 Reversion 4 0 Wiring data...
Страница 1564: ...January 2007 7 9 WorkCentre 7132 Plug Jack Locations Wiring data Reversion 4 0 Figure 2 IIT j0st7202...
Страница 1567: ...January 2007 7 12 WorkCentre 7132 Plug Jack Locations Reversion 4 0 Wiring data Figure 5 Exit 2 j0st7205...
Страница 1568: ...January 2007 7 13 WorkCentre 7132 Plug Jack Locations Wiring data Reversion 4 0 Figure 6 Fuser Assembly j0st7206...
Страница 1569: ...January 2007 7 14 WorkCentre 7132 Plug Jack Locations Reversion 4 0 Wiring data Figure 7 Duplex Unit MSI j0st7207...
Страница 1570: ...January 2007 7 15 WorkCentre 7132 Plug Jack Locations Wiring data Reversion 4 0 Figure 8 Regi Sensor Regi Clutch j0st7208...
Страница 1571: ...January 2007 7 16 WorkCentre 7132 Plug Jack Locations Reversion 4 0 Wiring data Figure 9 L H Lower Tray1 2 Feeder j0tp7209...
Страница 1574: ...January 2007 7 19 WorkCentre 7132 Plug Jack Locations Wiring data Reversion 4 0 Figure 12 Fax Box Assembly j0st7212...
Страница 1579: ...January 2007 7 24 WorkCentre 7132 Plug Jack Locations Reversion 4 0 Wiring data Figure 17 Tray 2 3 Feeder 2TM j0tp7217...
Страница 1580: ...January 2007 7 25 WorkCentre 7132 Plug Jack Locations Wiring data Reversion 4 0 Figure 18 2TM Rear Location j0tp7218...
Страница 1581: ...January 2007 7 26 WorkCentre 7132 Plug Jack Locations Reversion 4 0 Wiring data Figure 19 Tray 2 3 Feeder TTM j0tp7219...
Страница 1582: ...January 2007 7 27 WorkCentre 7132 Plug Jack Locations Wiring data Reversion 4 0 Figure 20 TTM Rear Location j0tp7220...
Страница 1583: ...January 2007 7 28 WorkCentre 7132 Plug Jack Locations Reversion 4 0 Wiring data Figure 21 DADF 1 of 2 j0st7221...
Страница 1584: ...January 2007 7 29 WorkCentre 7132 Plug Jack Locations Wiring data Reversion 4 0 Figure 22 DADF 2 of 2 j0st7222...
Страница 1585: ...January 2007 7 30 WorkCentre 7132 Plug Jack Locations Reversion 4 0 Wiring data Figure 23 H Transport Assembly j0st7223...
Страница 1586: ...January 2007 7 31 WorkCentre 7132 Plug Jack Locations Wiring data Reversion 4 0 Figure 24 Finisher Front Location j0st7224...
Страница 1587: ...January 2007 7 32 WorkCentre 7132 Plug Jack Locations Reversion 4 0 Wiring data Figure 25 Finisher Rear Location j0st7225...
Страница 1588: ...January 2007 7 33 WorkCentre 7132 Plug Jack Locations Wiring data Reversion 4 0 Figure 26 Finisher PWB j0tp7226...
Страница 1589: ...January 2007 7 34 WorkCentre 7132 Plug Jack Locations Reversion 4 0 Wiring data...
Страница 1592: ...January 2007 7 37 WorkCentre 7132 7 1 2 Wiring data Reversion 4 0 Figure 3 A Finisher Bottom Location j0fa71003...
Страница 1593: ...January 2007 7 38 WorkCentre 7132 7 1 2 Reversion 4 0 Wiring data...
Страница 1601: ...January 2007 7 46 WorkCentre 7132 7 3 8 Wire Net 5VDC 3 Reversion 4 0 Wiring data 7 3 8 Wire Net 5VDC 3 Figure 1 Wire Net 5VDC 3...
Страница 1602: ...January 2007 7 47 WorkCentre 7132 7 3 9 Wire Net 5VDC 4 Wiring data Reversion 4 0 7 3 9 Wire Net 5VDC 4 Figure 1 Wire Net 5VDC 3...
Страница 1603: ...January 2007 7 48 WorkCentre 7132 7 3 10 Reversion 4 0 Wiring data 7 3 10 Wire Net 5VDC 5 Figure 1 Wire Net 5VDC 5...
Страница 1605: ...January 2007 7 50 WorkCentre 7132 7 3 12 Blank Reversion 4 0 Wiring data 7 3 12 Blank Figure 1 Blank...
Страница 1606: ...January 2007 7 51 WorkCentre 7132 7 3 13 Blank Wiring data Reversion 4 0 7 3 13 Blank Figure 1 Blank...
Страница 1614: ...January 2007 7 59 WorkCentre 7132 7 3 21 Blank Wiring data Reversion 4 0 7 3 21 Blank Figure 1 Blank...
Страница 1624: ...January 2007 7 69 WorkCentre 7132 7 3 31 Blank Wiring data Reversion 4 0 7 3 31 Blank Figure 1 Blank...
Страница 1629: ...January 2007 7 74 WorkCentre 7132 7 3 35 Finisher Wire Net DC COM 24VRTN Reversion 4 0 Wiring data...
Страница 1635: ...January 2007 7 80 WorkCentre 7132 Chain 1 Standby Power Reversion 4 0 Wiring data Figure 2 1 2ADC POWER DISTRIBUTION t701702a eln...
Страница 1638: ...January 2007 7 83 WorkCentre 7132 Chain 1 Standby Power Wiring data Reversion 4 0 Figure 5 1 4 INTERLOCK SWITCHING t701705a eln...
Страница 1641: ...January 2007 7 86 WorkCentre 7132 Chain 2 User Interface Reversion 4 0 Wiring data Figure 3 2 3 CONTROL PANEL LENS t702713a eln...
Страница 1642: ...January 2007 7 87 WorkCentre 7132 Chain 2 User Interface Wiring data Reversion 4 0 Figure 4 2 4 LCD CONTROL t702714a eln...
Страница 1649: ...January 2007 7 94 WorkCentre 7132 Chain 3 Machine Run Control Reversion 4 0 Wiring data Figure 7 3 7 Accessory Foreign Interface...
Страница 1665: ...January 2007 7 110 WorkCentre 7132 Chain 6 Imaging Reversion 4 0 Wiring data Figure 2 6 2 IMAGE INPUT t706752a eln...
Страница 1666: ...January 2007 7 111 WorkCentre 7132 Chain 6 Imaging Wiring data Reversion 4 0 Figure 3 6 3 CARRIAGE SCAN t706753a eln...
Страница 1668: ...January 2007 7 113 WorkCentre 7132 Chain 6 Imaging Wiring data Reversion 4 0 Figure 5 6 5 ROS MOTOR CONTROL t706755a eln...
Страница 1674: ...January 2007 7 119 WorkCentre 7132 Chain 7 Paper Supply Wiring data Reversion 4 0 Figure 6 7 7 TRAY 1 PAPER STACKING t707767a eln...
Страница 1692: ...January 2007 7 137 WorkCentre 7132 Chain 9 Xerographics Wiring data Reversion 4 0 Figure 6 9 5 FIRST IMAGE TRANSFER t709794a eln...
Страница 1693: ...January 2007 7 138 WorkCentre 7132 Chain 9 Xerographics Reversion 4 0 Wiring data Figure 7 9 6 PR DRUM CLEANING t709800a eln...
Страница 1695: ...January 2007 7 140 WorkCentre 7132 Chain 9 Xerographics Reversion 4 0 Wiring data Figure 9 9 8 IBT CLEANING t709797a eln...
Страница 1696: ...January 2007 7 141 WorkCentre 7132 Chain 9 Xerographics Wiring data Reversion 4 0 Figure 10 9 9 WASTE TONER REMOVAL t709801a eln...
Страница 1699: ...January 2007 7 144 WorkCentre 7132 Chain 10 Copy Transportation Reversion 4 0 Wiring data Figure 3 10 3 FUSING t710802a eln...
Страница 1707: ...January 2007 7 152 WorkCentre 7132 Chain 12 Finishing Reversion 4 0 Wiring data Figure 4 12 4 TAMPING AND OFFSET t712814a eln...
Страница 1708: ...January 2007 7 153 WorkCentre 7132 Chain 12 Finishing Wiring data Reversion 4 0 Figure 5 12 5 STAPLE POSITIONING t712815a eln...
Страница 1709: ...January 2007 7 154 WorkCentre 7132 Chain 12 Finishing Reversion 4 0 Wiring data Figure 6 12 6 STAPLE CONTROL t712816a eln...
Страница 1710: ...January 2007 7 155 WorkCentre 7132 Chain 12 Finishing Wiring data Reversion 4 0 Figure 7 12 7 SET EJECT t712817a eln...
Страница 1713: ...January 2007 7 158 WorkCentre 7132 Chain 13 Nohad Reversion 4 0 Wiring data Chain 13 Nohad Figure 1 13 1 Nohad t713801a eln...
Страница 1714: ...January 2007 7 159 WorkCentre 7132 Chain 16 Printer Wiring data Reversion 4 0 Chain 16 Printer Figure 1 16 1 PRINTER t716821a eln...
Страница 1715: ...January 2007 7 160 WorkCentre 7132 Chain 17 FAX Reversion 4 0 Wiring data Chain 17 FAX Figure 1 17 1 FAX j0st91701...
Страница 1725: ...January 2007 8 2 WorkCentre 7132 Reversion 4 0 Options and Accessories...