T
ROUBLESHOOTING
6
T
ROUBLESHOOTING
This chapter provides troubleshooting guidelines and explains some common problems you
may encounter.
Follow the procedures in
for connecting the EFI Splash RPX-iii, installing
Splash RPX-iii Server Software, and configuring network settings. Perform these tasks in the
order in which they appear in
If you follow the procedures in the correct order and still encounter problems, see the
following sections.
RPX-iii Macintosh computer
The following table lists some of the problems you may encounter with the computer on
which the Splash RPX-iii Server Software is installed.
If this happens
Try this
The RPX-iii Macintosh computer
is installed and connected, but
does not start when the power
button is pressed.
•
Properly connect the RPX-iii Macintosh computer power cables to live, grounded AC outlets.
•
Consult other Macintosh documentation or contact your Apple service/support center.
The RPX-iii Macintosh computer
starts with the start-up tone, but
no image appears on
the monitor.
•
Connect the monitor power cable to a live, grounded AC outlet.
•
Connect both ends of the monitor cable.
•
Turn on the monitor.
•
Adjust the brightness and contrast settings.
•
The monitor may be faulty. If a different Mac OS-compatible monitor is available, substitute it.
The RPX-iii Macintosh computer
starts, but the keyboard and/or
mouse do not work.
•
Connect the keyboard and secure all cable connections. If a different Mac OS-compatible
keyboard and cable are available, substitute them if securing the connections does not resolve the
problem.
•
Connect the mouse to the keyboard. If a different Mac OS-compatible mouse is available,
substitute it for the mouse.
The optical drive is not
responding.
•
If a disk is in the drive, wait one minute to make sure that the drive is not busy reading the disk.
•
Press the Eject button
on the keyboard.
•
If the problem persists, navigate to Applications > Utilities > Disk Utility, select the disk icon,
and then click the Eject button near the top of the Disk Utility window.
•
Check the cable connections to the drive.
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