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Phaser 860 Color Printer

Troubleshooting Phaser 860 Printers

Printer’s front panel and internal pages

You can press the

Information

key at any time to get additional information about the

message displayed on the front panel.

On the printer’s front panel, use the

Printable Pages

menu or the

Support Menu

print internal pages that give information about the printer configuration, supplies
information, paper tips, etc.

Windows driver and driver help system

If you are using Windows 95, Windows 98, Windows 2000, or Windows NT, install the
driver from the Printer CD-ROM and access the printer driver to:

■

Access interactive troubleshooting assistance from the

Technical Support

link on the

Troubleshooting

tab.

■

Link to other relevant web sites from the

Troubleshooting

tab.

■

View information about the printer features on the driver tabs by clicking the

Help

button on the tab.

■

View troubleshooting information by clicking a

Help

button, then selecting the

Troubleshooting Guide

To access the Phaser 860 printer driver:

Click

Start

, select

Settings

, then click

Printers

In the

Printers

folder, right-click the icon for your Phaser 860 printer.

From the popup menu, select

Properties

Xerox web sites

www.xerox.com/officeprinting/

■

Product and supplies information

■

Downloading printer drivers

■

Finding your local reseller

■

Online documentation

www.xerox.com/officeprinting/infoSMART/

The infoSMART™ knowledge base is the same troubleshooting knowledge base used by
Xerox Customer Support staff to provide the latest technical information on:

■

Application issues

■

Networking issues

■

Printer errors

■

Print-quality issues

■

Troubleshooting

Содержание Phaser 860

Страница 1: ...P H A S E R 8 6 0 C O L O R P R I N T E R A d v a n c e d F e a t u r e s a n d Tr o u b l e s h o o t i n g G u i d e...

Страница 2: ......

Страница 3: ...Phaser 860 Color Printer Advanced Features and Troubleshooting Manual June 2001...

Страница 4: ...demarks of International Typeface Corporation Bernhard Modern Clarendon Coronet Helvetica New Century Schoolbook Optima Palatino Stempel Garamond Times and Univers are trademarks of Linotype Hell AG a...

Страница 5: ...l 12 Printing the colors from an application 13 Printing the color sampler charts with CentreWare IS 13 Printing the color sampler charts with utility files 14 PANTONE Colors 15 Printing PANTONE Color...

Страница 6: ...printer s CD ROM 36 Utility files on the Xerox web site 37 Downloading utility files from a Macintosh 38 Using the Apple Printer Utility to perform other tasks 39 Downloading utility files from a PC...

Страница 7: ...ings The following features are described in this manual Print quality mode see page 2 TekColor correction see page 3 Secure prints proof prints and saved prints see page 4 Separation pages see page 6...

Страница 8: ...menu then select the desired mode for Quality Print quality mode Maximum speed Fast Color Fastest color print mode Ink saving mode since prints lighter than Standard mode Useful for text and business...

Страница 9: ...ally optimizes the color correction for each element text graphics and photographs on the page sRGB Display Closely approximates the colors on a standard display screen Vivid Color Produces the bright...

Страница 10: ...etup tab choose the job type For a secure print also enter a four digit password to assign to this job For proof prints and saved prints also enter the name you want to give this job Windows 2000 Wind...

Страница 11: ...and proof print jobs are automatically deleted However if you decide you don t want to print the secure job or don t want to print the remaining copies of the proof job delete the job using the printe...

Страница 12: ...tray source to use for the separation pages You can specify separation pages in a supported driver Windows 95 Windows 98 PostScript driver On the Output Options tab select the location of the separati...

Страница 13: ...pull down menu then select whether to have Quick Collate on or off N up When printing a multiple page document you can choose to print more than one page on a single sheet of paper You can choose to p...

Страница 14: ...le you can also print a border around each page and specify the creep and gutter The gutter is the horizontal distance from the fold to the page image in points The creep is the distance that page ima...

Страница 15: ...ipt Options select either Yes or No for Mirrored Output LaserWriter 8 6 or 8 7 driver From the File menu select Page Setup choose PostScript Options from the pull down menu and then select Invert Imag...

Страница 16: ...k the Advanced button In the dialog box select the desired Watermark Image smoothing Image Smoothing blends adjacent colors in low resolution images for smoother color transitions For example use Imag...

Страница 17: ...nt values they help you select colors in an application that can be reproduced on your printer Component values are percentages of each color CMYK Cyan Magenta Yellow Black RGB Red Green Blue or HSB H...

Страница 18: ...e or color correction in the printer driver when you print from an application the colors may not match the chart To specify the print quality mode and color correction to use for the color sampler ch...

Страница 19: ...ss the OK key Printing the colors from an application 1 Using the color sampler chart select the desired colors in your application 2 From your application apply the desired colors in your document or...

Страница 20: ...file to the printer Refer to page 38 for the steps to download utility files using the Apple Printer Utility From a PC or workstation 1 Locate the utility files on the CD ROM in the phsr860 folder ins...

Страница 21: ...electing Commercial Press or SWOP Press for the color correction in the printer driver see page 3 for more information 3 When you are satisfied with the proof the file can be separated for printing pr...

Страница 22: ...that you want to download 8 Navigate to the location where you saved the file s and extract the file Printing the PANTONE Color Chart from a Macintosh To print individual pages from the PANTONE Color...

Страница 23: ...der onto your computer s hard disk 2 Locate the Pantone files you downloaded from the web site and double click the desired PDF file 3 View and print pages from the PDF file For best results print on...

Страница 24: ...ok incorrect or the file may not print Installing the plug in Compatibility requirements Photoshop 3 0 and higher System 7 6 1 and higher To install the plug in on the Macintosh 1 From the printer s C...

Страница 25: ...olor RGB Color CMYK Color Lab Color 4 From the File menu select Export and then select PhaserPrint 5 In the PhaserPrint dialog box select your printer in the Printer Model field 6 Make other selection...

Страница 26: ...mple of the printer s fonts see page 25 Resident Roman typefaces AdobeSansMM AdobeSerifMM AlbertusMT AlbertusMT Italic AlbertusMT Light AntiqueOlive Bold AntiqueOlive Compact AntiqueOlive Italic Antiq...

Страница 27: ...HoeflerText Ornaments HoeflerText Regular JoannaMT JoannaMT Bold JoannaMT BoldItalic JoannaMT Italic LetterGothic LetterGothic Bold LetterGothic BoldSlanted LetterGothic Slanted ChicagoCE ClarendonCE...

Страница 28: ...endedObl Univers Light Univers LightOblique Univers Oblique Wingdings Regular ZapfChancery MediumItalic ZapfDingbats LubalinGraphCE Book LubalinGraphCE BookOblique LubalinGraphCE Demi LubalinGraphCE D...

Страница 29: ...the printer the Macintosh finds out which fonts are already available in the printer memory and on the hard drive and thus doesn t spend time downloading those same fonts from the application Note Be...

Страница 30: ...for more information on SysStart Job 1 If you don t already have the Apple Printer Utility on your computer install it from the printer s CD ROM 2 Start the Apple Printer Utility by double clicking th...

Страница 31: ...Manager button 5 In the Fonts Forms Manager dialog box a For Storage Device Type select Printer Hard Disk b For Resource Type select PostScript Fonts c Click the Browse button and select the fonts yo...

Страница 32: ...ble on the printer For detailed information refer to the online help 1 If you don t already have the Xerox CentreWare Font Download Utility on your computer install it from the Advanced Network Manage...

Страница 33: ...re IS Printer Management software CentreWare Internet Services Printer Management software is a printer management tool that uses a web browser to connect to the printer and gather printer information...

Страница 34: ...notification of particular status conditions for three people your system administrator key user and service agent With mail notification these people receive timely information on error conditions or...

Страница 35: ...the three recipients a On the MaiLinX Alerts page click the Printer Unable to Print link b Click to place a check in the box for each error condition that you want to generate an email message to the...

Страница 36: ...ey 4 Scroll to Startup Page The end of the line also displays the setting On or Off 5 To change the setting press the OK key To turn on turn off the Startup Page using CentreWare IS Printer Management...

Страница 37: ...ere are two methods for entering exiting protected mode Using CentreWare IS Printer Management software Using utility files To enter exit protected mode using CentreWare IS Printer Management software...

Страница 38: ...OK key 4 Scroll to Startup Mode The end of the line also displays the setting On or Off 5 To change the setting press the OK key 6 To make the change take affect reset the printer To turn on turn off...

Страница 39: ...layed If you select a value of 0 the printer does not time out while waiting for paper to be inserted 7 Press the OK key To change the manual feed timeout using CentreWare IS Printer Management softwa...

Страница 40: ...h Menus highlighted press the OK key 2 Scroll to Printer Setup Menu by pressing the Scroll Up or Scroll Down key 3 Press the OK key 4 Scroll to Intelligent Ready The end of the line also displays the...

Страница 41: ...the printer always uses paper from the lower or middle paper tray in its self cleaning procedures by changing a setting in the printer s front panel 1 With Menus highlighted press the OK key 2 Press t...

Страница 42: ...the PhaserTools folder on your computer s hard disk locate the Apple Printer Utility To install the printer s utility files 1 On the printer s CD ROM open the English folder open the Snippets folder...

Страница 43: ...rinting To locate the utility files 1 Start your web browser such as Netscape Navigator or Internet Explorer 2 Enter the following web address www xerox com officeprinting 860support 3 From the pull d...

Страница 44: ...5 Select a utility file and click the Add to add the file to the list of files to download 6 Repeat step 5 for all utility files that you want to download 7 Click the Send button to download those fil...

Страница 45: ...rinter button 3 In the printer s dialog box click the arrow next to Printer Preferences to display a list of options 4 Click the arrow next to Startup Page 5 Click to either place or remove the check...

Страница 46: ...for example RESET PS 2 In the taskbar on your screen click Start then Run then type the following in the text box to access the MS DOS Prompt COMMAND 3 Change the directory to the location of the util...

Страница 47: ...ver Phaser_860 For NDS queues enter the path as Tree queue_name context For example Tek Phaser_860_Q nds printers 3 Click the OK button Note If the appropriate file server is not listed click the Atta...

Страница 48: ...of the NET USE command NET USE LPT1 Server_Name Queue_Name For example NET USE LPT1 NW_SERVER Phaser or NET USE LPT2 NT_SERVER_NT Phaser After redirecting the port using the NET USE command you can us...

Страница 49: ...M guides you to the various resources available for installing and learning more about your Phaser color printer Read Me release notes Printer drivers Driver installers for Mac and Windows Phaser 860...

Страница 50: ...ink to other relevant web sites from the Troubleshooting tab View information about the printer features on the driver tabs by clicking the Help button on the tab View troubleshooting information by c...

Страница 51: ...online technical support Customized features to meet your individual needs CentreWare IS For information on CentreWare IS refer to page 27 Other online services To find a local reseller Subscribe to...

Страница 52: ...If the warm up sequence has not finished wait until the printer displays Ready to Print Status indicator light is blinking yellow The printer is still printing but there is a warning condition that n...

Страница 53: ...areas Use only Phaser 860 Xerox ColorStix II ink sticks the use of other ink may affect print quality and reliability Xerox warranties and service contracts do not cover damage malfunction or degradat...

Страница 54: ...ge remains after you installed a new kit make sure that the new counter the orange piece labeled C2 was correctly installed Maintenance kit service life low The 15 month service life will expire soon...

Страница 55: ...t the jammed envelope verify that the manual feed slot is fully extended by gently pushing it downward and when prompted by the front panel insert an undamaged envelope in the manual feed slot Insert...

Страница 56: ...he manual feed slot make sure that the paper is loaded straight and aligned along the left side of the manual feed slot The second side of a two sided print is upside down Select the correct method fo...

Страница 57: ...e a Printer Laser and Ink jet b Label Products Avery standard c Select the label size corresponding to the Xerox label media Metric size a Printer Laser and Ink jet b Label Products Avery A4 and A5 si...

Страница 58: ...t Menu then selecting Improve Print Quality Refer to the Phaser 860 Color Printer User Guide for more information The cleaning process takes several minutes and uses several blank sheets of paper Be s...

Страница 59: ...ing the correct PPD file with the latest Apple LaserWriter printer driver that supports color PostScript In the Print dialog box make sure that Color Grayscale is selected Some applications require sp...

Страница 60: ...the setting for Image Size Make sure you have selected the correct paper size in the printer driver Make sure you have selected Page Setup after changing printers Problems printing from a specific ap...

Страница 61: ...usiness Cards Do not use perforated paper or odd sized paper For three holed paper make sure margins are adjusted to avoid printing over the holes When using the manual feed slot Always use two hands...

Страница 62: ...56 Phaser 860 Color Printer Troubleshooting Phaser 860 Printers...

Страница 63: ...7 874 ft above sea level Shipping 0 to 15000 m 0 to 49200 ft above sea level Primary voltage ranges 90 140 VAC 110 VAC nominal 180 264 VAC 220 VAC nominal Frequency range 47 to 63 Hz Primary fusing 12...

Страница 64: ...ight 127 mm 5 in Depth 530 mm 20 875 in Width 440 mm 17 375 in Weight of one High Capacity Paper Tray Assembly 9 1 kg 20 lb Sound level Sound Pressure LpA Sound Power LwA Printing LpA 60 dB A LwA 7 2...

Страница 65: ...does not exceed the Class B limits for radio noise emissions from digital apparatus set out in the Radio Interference Regulations of the Canadian Department of Communications Le pr sent appareil num r...

Страница 66: ...89 336 EEC Machinery Directive 89 392 EEC For the EC EN60950 1992 Safety of Information Technology Equipment including Electrical Business Equipment For the EC EN55022 1992 Limits and methods of measu...

Страница 67: ...rdance with the instructions may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does c...

Страница 68: ...62 Phaser 860 Color Printer Regulatory Information for Phaser 860 Printers...

Страница 69: ...CMYK Sampler Macintosh utility file 14 PC utility file 14 color charts CMYK 12 HSB 12 PANTONE Color 15 printing from a Macintosh 14 printing from a PC 14 printing from the front panel 12 RGB 12 color...

Страница 70: ...er printing 25 TrueType 23 FONTS PS PC utility file 14 26 frequency range 57 front panel information key 44 light intensity 33 menus 31 messages troubleshooting 46 47 FujiProof color correction 3 H He...

Страница 71: ...5 printing the color chart from a Macintosh 16 printing the color chart from a PC 17 selection books 15 PC utility files color samplers 14 FONTS PS 14 26 MENULONG PS 31 MENUSHRT PS 31 PhaserPrint plug...

Страница 72: ...r Macintosh utility file 14 PC utility file 14 S setting front panel intensity 33 SNAP Press color correction 3 specifications 57 speed of printing 2 sRGB Display color correction 3 Standard print qua...

Страница 73: ...1 letterhead paper printing on wrong side 50 paper jams preventing 55 print quality problems 54 printed colors 52 two sided printing 50 TrueType fonts 23 two sided printing troubleshooting 50 U Usage...

Страница 74: ......

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