Unrivaled service and support
Behind every Xerox product is a large network
of customer support that’s unrivaled in the
industry and available when you need it. Xerox
service professionals use leading-edge technolo-
gies to keep you up and running. They’re even
linked to the engineers who designed your prod-
uct, so you can be confident when you choose
Xerox. And Genuine Xerox
®
supplies are always
readily available.
Total satisfaction guaranteed
The exclusive Xerox Total Satisfaction
Guarantee, recognized as unique in the indus-
try, covers Phaser systems that have been con-
tinuously maintained by Xerox or its authorized
representatives under a Xerox express warranty
or Xerox maintenance agreement. You decide
when you’re satisfied.
Xerox Office Services Support
Asset Management Services
• Asset Optimization and Tracking — Process
and tools to optimize an enterprise’s office
output infrastructure and reduce hard costs.
• Break-Fix Management — Single point of
ownership and management for break-fix
service for all brands of office output devices
• Supplies Management — Process and tools to
procure, monitor and replenish all document
related supplies proactively.
Imaging and Output Management Services
• Output Management — Single point of
management of office output from all output
devices — regardless of manufacturer
• Image Capture and Workflow — Cost-efficient
solutions for capturing, managing, retriev-
ing and distributing information into digital
repositories.
Support Services
• Technology Procurement & Deployment —
A creative and flexible end-to-end print/
computer product acquisition solution using a
single-point-of-contact model, while lowering
the total cost of acquisition.
• Help Desk Services — A broad range of enter
-
prise services managed through a centralized
single point of contact and delivered through
an on-site or off-site model.
• End User Services — Microsoft software
implementation, IT project consulting, and
customer education.
Access Managed Services
• Student/Patron Access Services — Custom
designed and implemented customer-
managed solutions for student and library
patron print access management.
Additional Information Sources
Phaser 8560MFP Front Panel:
The Front Panel offers tools and information
pages to help with machine set-up, feature
selections, solve operational problems, media
feed and supply issues.
Customer Documentation contains:
• Read Me First
• Quick Reference Guide
• Training and Information CD
• System Administrators CD
• CentreWare Network Services
• Print Drivers
• Management Tools
On the Web
Visit
www.xerox.com/office
for:
• Product, supplies, and support information
• Downloading drivers
• Finding your local Xerox sales representative
• On-line documentation
Visit
www.xerox.com/office/support
for:
Support and service information including the
same troubleshooting knowledge base used by
Xerox Customer
Support staff to provide the latest technical
information on:
• Application issues
• Errors
• Print-quality issues
• Troubleshooting
Section 4: Configurations, Specifications, Supplies and
Options, Support and Additional Information Sources
Support and Additional Information Sources
Questions? Comments? Problems?
If you have any questions, please contact your Xerox sales representative, call
1-877-362-6567
,
or visit us on the web at
www.xerox.com/office.
©2011 Xerox Corporation. All rights reserved. XEROX®, XEROX and Design®, Phaser®, PhaserSMART®, CentreWare®, PrintingScout® and Walk-Up® are trademarks of
Xerox Corporation in the United States and/or other countries. All other trademarks are the property of their respective manufacturers. PANTONE® Colors generated may not match
PANTONE-identified standards. Consult current PANTONE publications for accurate color. PANTONE‚ and other Pantone, Inc. trademarks are the property of Pantone, Inc. PCL® is
a registered trademark of Hewlett-Packard. For 8560MFP S configuration only: as an ENERGY STAR®‚ partner, Xerox Corporation has determined that this product meets the
ENERGY STAR guidelines for energy efficiency. ENERGY STAR and the ENERGY STAR mark are registered U.S. marks. The information in this brochure is subject to change without notice.
Updated 3/11 610P727240I
856EG-01UJ
For 8560MFP/S
configuration only
