Reference Guide
11
Troubleshooting Printing Problems
The printer prints the wrong data or incorrect characters
■
Make sure that your computer is connected to the printer with the right cable and is
connected properly. Test whether the cable is defective by swapping the cable with
one known to work.
■
Make sure that you selected the correct printer driver.
■
Test whether the software application is malfunctioning by printing a job from
another application.
■
Make sure that the parallel port setting is set to one of these supported modes:
Compatible, Nibble, Byte, or ECP.
■
If there is still a problem, reboot your computer and the printer, then re-submit the
job.
Cannot select the optional Tray 2 in the driver
■
Configure the printer driver to recognize the optional tray.
■
From the PCL 6 printer driver’s properties, select the
Paper
tab and place a check
in the
Paper tray 2 installed
check box.
■
From the PostScript printer driver’s properties, select the
Device Options
tab,
select
Change settings for Paper Tray 2
, and change the setting from
Not installed
to
Installed
.