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4-1

Problem Solving

Application, device, and network errors can occur in a variety of printing situations.
In many cases, simply restarting the application, the workstation, or the printer will
resolve the problem. This chapter includes tips for troubleshooting a problem.

What’s in this chapter:

Troubleshooting a Problem

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Содержание Fax Machine

Страница 1: ...Print and Fax Drivers Guide For Windows Release 5 57...

Страница 2: ...f America XEROX The Document Company the digital X CentreWare and the identifying product names and numbers herein are trademarks of XEROX CORPORATION Other product names and images used in this guide...

Страница 3: ...PCL 1 5 Obtaining CentreWare Print and Fax Drivers 1 6 CentreWare Print and Fax Drivers CD 1 6 Downloading from the Web 1 7 DocuTech PPD Files 1 7 CentreWare Printer Driver Applications 1 8 Xerox Pri...

Страница 4: ...3 Installing Printer Drivers on Other Networks 2 24 Configuring Printer Drivers 2 24 Preconfiguring Default Driver Settings 2 24 Configuring Installable Options at the Workstation 2 27 Locating Instal...

Страница 5: ...ng from the desktop simple to perform and easy to understand With this guide administrators can install and configure CentreWare printer drivers and general users can increase their productivity using...

Страница 6: ...Script and PCL printer drivers You can select paper output options image options layout and watermark options cover options inserts and exception pages all within the printer driver Xerox Printer Driv...

Страница 7: ...e their own printer drivers to operate correctly With CentreWare printer drivers you can print from your workstation to a Xerox system in a network environment CentreWare drivers contain a variety of...

Страница 8: ...ature options on tabs within the driver These printer drivers are designed specifically for Xerox products CentreWare drivers are available for Windows NT 2000 XP workstations NOTE The driver graphic...

Страница 9: ...to scale and manipulate images it offers more precision with high end graphics PostScript also provides you with different types of error handling and font substitution options PCL PCL Printer Command...

Страница 10: ...t and Fax Drivers CD The installation files for the Xerox system printer drivers are available on the CentreWare Print and Fax Drivers CD For updates and additional information check the Xerox Web sit...

Страница 11: ...ting System Windows and Language for the printer driver 5 From the list of drivers click the driver you want to download 6 Read the End User License Agreement and click Accept 7 Select Save from the F...

Страница 12: ...rinter Configuration Utility is for System Administrators who would like to set up standardized configuration files to enable users to install their printer drivers quickly and easily Xerox Printer In...

Страница 13: ...roducts acrobat readstep2 html Help The Help system is the primary source for information about using the printer drivers You can access the Help system through the Help buttons and What s This contex...

Страница 14: ...your country is not listed it will be provided to you when your Xerox system is installed For future reference please record the telephone number in the space provided below Additional Tips Additional...

Страница 15: ...in this chapter What s in this chapter Requirements 2 2 Direct Installation 2 5 Distributed Installation 2 11 Managing Configuration Files for Multiple User Groups 2 21 Supported Driver Languages 2 2...

Страница 16: ...s using Enhanced view Xerox Windows Driver Installer The Xerox Windows Driver Installer consists of two utilities the Xerox Printer Configuration Utility and the Xerox Printer Installation Utility You...

Страница 17: ...n users maintain their own printer defaults and configurations allowing different printer settings for each user Through a Network Print Server In a network print server environment a printer driver i...

Страница 18: ...C or print server Distributed Installation Copy the contents of the CentreWare Print and Fax Drivers CD to your network See Locating Installation Files on the CD on page 2 29 Open the Xerox Printer Co...

Страница 19: ...e drivers remotely Direct Installation with a Peer To Peer Connection To configure and install printer drivers with a peer to peer connection 1 Insert the CentreWare Print and Fax Drivers CD into the...

Страница 20: ...iguration tab select a language for your printer driver 6 Select a printer model 7 Choose one or more drivers The printer and driver selections appear in the Configuration Information box Figure 2 1 X...

Страница 21: ...12 Enter the IP Address of your Xerox system and click OK The printer is configured with a Peer To Peer connection and the printer s IP address is added to the Connection column of the Configuration I...

Страница 22: ...2 If the AutoRun is disabled on your workstation open My Computer and double click the CD ROM drive Double click the Setup exe file The AutoRun program displays the available selections 3 Chose a lang...

Страница 23: ...system name 10 Select a printer in the Information box 11 Click Connection The Connection dialog opens NOTE You may configure only one printer and driver at a time for example DocuTech 120 C P PostSc...

Страница 24: ...s configured through the network print server 14 Make your Replace Driver and Default Printer selections Click the cell to toggle between options 15 Click Install A message appears indicating when the...

Страница 25: ...ides a preconfigured file with the Configuration Utility that contains standardized settings for all the drivers of each supported printer model Customize Driver Settings Using the Configuration Utili...

Страница 26: ...their PCs the contents of the CentreWare Print and Fax Drivers CD must be saved to a location on your network To copy printer drivers 1 Insert the CentreWare Print and Fax Drivers CD into the CD ROM...

Страница 27: ...nfigured File provided by Xerox Preconfigured File Initially this file is preconfigured by Xerox with all the drivers for each supported printer model with No as the option for Replace Drivers and wit...

Страница 28: ...k printer server The following configuration procedures describe first the procedures for a Peer To Peer connection and then for a Network Printer Server connection To set up a configuration file 1 In...

Страница 29: ...6 Select a printer model 7 Choose a driver The printer model and driver information appear in the Configuration Information box You may choose other drivers for this printer and also select other prin...

Страница 30: ...laced at Program Files Xerox Xerox system name 9 Select a printer from the Information box 10 Click Connection The Connection dialog opens Choose either a Peer To Peer or Through Network Printer Serve...

Страница 31: ...shared printer c Click OK The network path to the printer is added to the Connection column of the Configuration Information box and the printer is configured through the network print server After th...

Страница 32: ...alog opens Choose a different folder than the default folder otherwise you will overwrite the default Preconfigured File If you are managing configuration files for multiple user groups see Managing C...

Страница 33: ...op 2 Unzip the file 3 Double click the Install exe file The printer drivers install automatically User Installation Note to User I have attached a zip file that enables you to install printer drivers...

Страница 34: ...ends you a zip file containing all the files you need to install your printer drivers Included in these files is a configuration file with all your printer driver settings To install printer drivers u...

Страница 35: ...lder for that group 3 Return to the Information box repeat the configuration process for the next group of users and save the file to a different folder for that group For example for Group A save the...

Страница 36: ...n language For example XeroxPrintersToInstallFRA xml is the configuration file for a driver configured in French or XeroxPrintersToInstallITA xml for a driver configured in Italian If you choose a lan...

Страница 37: ...2 24 before installation To perform a Point and Print installation 1 At the client workstation access the desired network Xerox system through Network Neighborhood NT or My Network Places 2000 XP Brow...

Страница 38: ...e two categories of driver settings that you can preconfigure Device Settings refers to installable options such as a High Capacity Feeder and Finisher Document Settings refers to document options suc...

Страница 39: ...er files see Locating Installation Files on the CD on page 2 29 4 Copy the printer driver files for your Xerox system to the driver installation directory on the server 5 Install the printer driver fi...

Страница 40: ...d Expand the Override Restore Defaults option e Select Save Current Settings as Default A Save button appears f Click Save to save each setting on every tab of the printer driver as the default setti...

Страница 41: ...e Installable Options at the workstation 1 At the desktop click Start Settings Printers or Start Printers and Faxes 2 Right click the appropriate printer icon and select Properties 3 Select the Config...

Страница 42: ...4 Click Installable Options and select the options that are available on your Xerox system 5 Click OK to save the settings and OK to close the Properties dialog 6 Click OK to close the printer driver...

Страница 43: ...access these files locate the Drivers folder and open the Windows folder as well as the folder for your particular Xerox system model for example DT120 The Xerox system model folder contains individu...

Страница 44: ...Faxes 2 Right click on the icon for the Xerox system you want to delete and select Delete 3 A confirmation message appears Click Yes to delete the printer driver object 4 Rebooting your workstation is...

Страница 45: ...using the printer drivers At any time you can access the Help system through the Help buttons on the driver For help on a single item in some drivers click on the question mark at the upper right hand...

Страница 46: ...nd Job Notes The features on the tabs are organized for your convenience with the most frequently used features available to you when you open the driver Small icons are placed next to the features so...

Страница 47: ...lled collate staple or fold options The Special Pages tab has features for adding Covers Inserts and Exceptions specifying media page characteristics on a per page basis The Image Options tab groups t...

Страница 48: ...ration installable options and device settings selections Select the General tab and click Printing Preferences The Printing Preferences dialog opens Make your selections and then save the new default...

Страница 49: ...p also has information about problem solving and various constraint information such as media size media type and finishing constraints Quick Reference Cards Feature Finder Cards Use this card to find...

Страница 50: ...3 6 Getting the Most From Your Printer Driver...

Страница 51: ...n occur in a variety of printing situations In many cases simply restarting the application the workstation or the printer will resolve the problem This chapter includes tips for troubleshooting a pro...

Страница 52: ...problem and keep a log to track problem occurrences Examine the data for trends and the common attributes that may be related to the problem For example does the problem occur only with a specific pr...

Страница 53: ...Installation Files 2 13 Copying Files to the Network 2 12 Distributing Installation Files 2 19 Installing Printer Drivers on a PC 2 20 Setting up Connection Types 2 14 Silent Installation 2 20 User In...

Страница 54: ...Drivers Configuration 2 24 Installing 2 4 Requirements 2 2 Tabs 3 3 Problem Solving 4 1 R Release What s New 1 2 Requirements Installer 2 2 Printer Drivers 2 2 S Setting up Connection Types 2 14 Silen...

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