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Troubleshooting System Guide
9-12 Common Controller
For a TIFF job, type:
ps -ae|grep tiff_cdf
6. If problems still persist, contact the Customer Support Center.
Problems when saving a job
If a job was submitted from a client with a save destination, but is
not saved, perform the following:
1. Ensure that the banner and error pages are enabled,
2. Submit the job for printing.
3. Check the error page for the words “OFFENDING
COMMAND”. The words after this will instruct what to do to
fix the file.
Printing system logs
System logs gather information to recover various system
problems.
Logs are used to gather second level information on the
operation of the system. These should only be used when
directed by this guide or but the Customer Support Center. All
logs are found in the /opt/XRXnps/log directory. The most recent
entry is at the bottom of the file.
all_jobs_log
The all_jobs_log contains information about the status of various
tasks associated with processing a job, such as decomposing,
marking, and printing.
The format of the file is as follows:
Logging Module /t# Absolute Time /t# Job ID /t#
Message
system_log
The system_log contains information about general high level
system events such as the initialization of software or the starting
of a process.