Customer Expectation Setting Document for
Fiery EX12/EXP12 with version 2.0 Software, RIP for DocuColor 12
March 27, 2002
5
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Responsibility matrix
Action
Cust-
omer
Xerox
Ensure adequate space and power to configure
Fiery server to the DocuColor 12 within 12 feet.
X
Unpack system / components
X
Install server hardware
X
Connect all System Components prior to
powering up the system
X
Install the printer description files, utilities, and
printer drivers on client PCs.
X
Ensure network configuration
X
Confirm network integrity
X
Acquire and install client workstation network
hardware and software
X
Monitor and Adjust calibration for color
matching of color management systems
X
Load any additional fonts
X
Procure BNC transceiver for network
connection (if required)
X
Set up and administer client workstations
X
Provide Helpline Support (when FSMA is
purchased)
X
*
Provide spared parts (when FSMA is
purchased)
X
*
Provide service (when FSMA is purchased)
X
*
Install all software options designated as
customer installable
X
Ensure that the media pack is retained by the
customer and accessible to the Service
Representative and Analyst.
X
* Xerox responsibility when a Field Service Maintenance Agreement
(FSMA) is purchased. If FSMA is not purchased, this action becomes a
customer responsibility
Understanding and Signatures
Primary Customer Fiery EX12 Applications:
Special Considerations or performance limitations identified by Xerox
and agreed to by the customer:
I have reviewed and understand this product information:
__________________________________________________________
Customer
__________________________________________________________
Xerox Sales Representative
__________________________________________________________
Xerox Customer Service Engineer / Representative
__________________________________________________________
Xerox Color Network Solutions Executive