Troubleshooting
308
Xerox
®
AltaLink
®
C80XX Series Multifunction Printer
User Guide
Isolating the Problem to the Printer or to the Application
When you are sure that the paper is supported and in good condition, use the following steps to isolate
the problem:
1. From the control panel of the printer, print the pages for Diagnosing Print Quality. For details, see
Printing the Troubleshooting Print Quality Pages
on page 307.
−
If the pages printed properly, the printer is working properly and the print-quality problem is an
application, print driver, or print server problem.
−
If the pages still have print-quality problems, the problem is in the printer.
2. If the pages printed properly, see
Troubleshooting Print-Quality Problems in the Application, Print
Driver, or Print Server
on page 308.
3. If the pages still had print-quality issues, or did not print, see
Troubleshooting Print-Quality Problems
in the Printer
on page 309.
Troubleshooting Print-Quality Problems in the Application, Print Driver, or Print Server
If the printer is printing properly from the control panel but you still have print-quality problems, the
application, print driver, or print server could be the cause.
To isolate the problem:
1. Print a similar document from another application and look for the same print-quality problems.
2. If the document has the same print-quality problem, it is probably a print driver or print server
problem. Check the print driver used for the print job.
a. Navigate to the list of printers on your computer:
•
For Windows Server 2008 and later, click
Start
>
Settings
>
Printers
.
•
For Windows 7, click
Start
>
Devices and Printers
.
•
For Windows 8, click
Start
>
Control Panel
>
Devices and Printers
.
•
For Windows 10, click the
Windows Start
icon, then click
Settings
>
Devices
>
Printers &
Scanners
. Scroll to Related settings, then click
Devices and printers
.
Note:
If you are using a custom Start Menu application, it can change the navigation path to your
list of printers.
b. Right-click on the name of the printer.
c.
From the drop-down list, select
Properties
.
•
Ensure that the model name in the middle of the driver matches the model name of the
printer.
•
If the names do not match, install the proper print driver for the printer.
3. If the print driver is correct, to set the Print Quality Mode and Color Correction, refer to
Printing
Features
on page 149.
−
Set the Print-Quality mode to Standard or Enhanced.
−
Set the Color Correction to Xerox
®
Automatic Color.
4. If the problem persists, delete then reinstall the print driver.