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19 Troubleshooting

174

Xerox WorkCentre 4250/4260 Series System Administration Guide

Network Scanning

Problem

Action

I cannot scan on the machine.

If a Scan to File Confirmation Report is produced check the
details.

Print a System Configuration Report to check that Network
Scanning is configured correctly.

Ensure that the scan filing location, User account and password
are correctly configured on the machine.

Ensure that the User account has Read and Write access to the
scan filing location.

At a workstation on your network, login to the scan filing
location with the User account and copy a file into the location.
If you cannot do this, the Xerox machine will not be able to
scan to this location.

Содержание 4250 - WorkCentre - Copier

Страница 1: ...Xerox WorkCentre 4260 Series System Administration Guide i System Administration Guide Xerox WorkCentre 4250 4260 Series...

Страница 2: ...ty design are trademarks of Xerox Corporation in the United States and or other countries The information in this document is correct at the time of publication Xerox reserves the right at any time to...

Страница 3: ...port 9 CentreWare Internet Services 9 System Configuration 9 Access CentreWare Internet Services 10 Setup HTTP 10 Change the Administrator Password 11 3 Network Installation 13 TCP IP 13 Configure Sta...

Страница 4: ...32 Clone a Machine 32 Install Clone File to another Device 33 4 Print Drivers 35 Windows Printing 35 LPR Printing 35 Ensure Print Services for Unix is enabled 35 Install Printer Driver 37 Internet Pr...

Страница 5: ...ge Block SMB 58 Information Checklist 58 Procedure 58 HTTP HTTPS 59 Information Checklist 59 Procedure 60 File Destinations Setup 61 Configure Custom Filenaming 62 Auto 62 Advanced 62 Custom Naming 63...

Страница 6: ...Configure SMTP 76 Configure the Feature 77 General 77 Scan to E mail 79 Advanced Settings 79 Layout Adjustment 79 Filing Options 79 Image Settings 80 Optional Step Setup Address Books 80 8 LDAP Confi...

Страница 7: ...erver Fax 96 10 Embedded Fax 97 Overview 97 Server Fax and Embedded Fax 97 Information Checklist 97 Enable Embedded Fax from the Machine 98 Test the Embedded Fax 98 Additional Features 98 Forward to F...

Страница 8: ...e Internet Services 114 Enable Xerox Standard Accounting from the Machine 115 Enable Xerox Standard Accounting in your Print Driver 115 Windows 115 Mac OS 116 Create a Group Account 116 Create a User...

Страница 9: ...ation SMB Windows ADS 133 Configure Network Authentication LDAP 134 Procedure 134 Verify that LDAP Authentication is enabled at the machine 135 Configure Local Authentication 135 Information Checklist...

Страница 10: ...v3 153 16 Xerox Secure Access 155 Overview 155 Xerox Secure Access and Accounting 155 Information Checklist 156 Configure Xerox Secure Access on the Device 156 Access the Authentication Page 157 Confi...

Страница 11: ...l Upgrade using Print File Submission 170 Manual upgrade using CentreWare Internet Services 170 Information Checklist 170 Procedure 170 Manual upgrade using a USB flash drive 171 Information Checklist...

Страница 12: ...TABLE OF CONTENTS xii Xerox WorkCentre 4250 4260 Series System Administration Guide...

Страница 13: ...fectively System Administrators must have previous experience working in a network environment and must possess Supervisor Administrator Account Operator or equivalent rights to the network They must...

Страница 14: ...t Network Printing Standard Standard Standard Scan Standard Standard Standard E mail Standard Standard Standard Fax Optional Optional Standard Standard Paper Tray 1 Bypass Standard Standard Standard S...

Страница 15: ...60 Series System Administration Guide 3 Control Panel Overview Services Job Status Machine Status Display and Touch Screen Log In Out Help Cancel Entry Numeric Keypad Stop Start Power Interrupt Printi...

Страница 16: ...1 Introduction 4 Xerox WorkCentre 4250 4260 Series System Administration Guide...

Страница 17: ...kCentre 4250 4260 Series System Administration Guide 5 2 Machine Connection This chapter shows you how to connect your machine to a network and configure Ethernet settings Connection Ports Front View...

Страница 18: ...ded for connection to a USB flash drive and is used as an input port for printing jobs storing jobs and performing a software upgrade A Type USB Port Power Switch Power Connection Card Reader Slot for...

Страница 19: ...10 Mbps 100 Mbps The machine is compatible with SMB LPD AppleTalk NetWare IPP HTTP DHCP LDAP SNMP DDNS and Port 9100 It supports an Ethernet connector as a standard feature There are five Ethernet int...

Страница 20: ...tton provides access to the Administrator Tools area Administrator access is required to change settings such as network information on the device 1 Press the Log In Out button on the Control Panel 2...

Страница 21: ...Press the Machine Status button on the Control Panel 2 Touch the Information Pages tab 3 Touch System Configuration 4 Touch Print 5 Touch Close CentreWare Internet Services CentreWare Internet Service...

Страница 22: ...ll wait for a response from a connected user before terminating the connection Enter the required number of seconds 1 60 in the Keep Alive Timeout entry box NOTE Generally longer amounts of time that...

Страница 23: ...t your Workstation open your web browser and enter the TCP IP Address of the machine in the Address bar 2 Press Enter 3 Click on the Properties tab 4 Click on the Maintenance link 5 Click on the Admin...

Страница 24: ...2 Machine Connection 12 Xerox WorkCentre 4250 4260 Series System Administration Guide...

Страница 25: ...device user interface or remotely via a web browser using Internet Services IPv6 can only be configured using Internet Services To configure TCP IP Settings using CentreWare Internet Services See Conf...

Страница 26: ...TLY as you want it to appear with correct case To access more characters touch 123 on the User interface 18 Touch Save 19 Touch Subnet and Gateway 20 Touch each octet button of the Subnet Address at a...

Страница 27: ...ore entering the numbers from the keypad NOTE If DHCP is enabled the Alternate DNS server information is not available as a feature summary 39 Touch Save Enable Dynamic DNS Registration NOTE If your D...

Страница 28: ...assword The default is 1111 3 Touch Enter 4 Press the Machine Status button 5 Touch the Tools tab 6 Touch Connectivity and Network Setup 7 Touch Advanced 8 Touch Network Setting 9 Touch Network Setup...

Страница 29: ...address 10 If Static has been selected type the IP addresses that apply in Machine IP Address Subnet Mask and Gateway Address NOTE If BOOTP or DHCP address resolution mode is selected you cannot chang...

Страница 30: ...y time it powers up This is used for neighbour discovery and address resolution on the local IPv6 subnet However you can choose to use manual configuration automatic configuration or a combination of...

Страница 31: ...configuration The IPv6 format is supported on Windows Vista only An IPv6 address needs to be enclosed in square brackets IPv4 http xxx xxx xxx xxx IPv6 http xxxx xxxx xxxx xxxx xxxx xxxx xxxx xxxx NO...

Страница 32: ...s have been performed 1 Existing operational AppleTalk network 2 AppleTalk Name to assign to your printer 3 AppleTalk Zone if used where your printer will reside Procedure Setup AppleTalk at the machi...

Страница 33: ...procedure please ensure that the following items are available and or the tasks have been performed 1 Existing operational NetWare network 2 Login to a NetWare file server tree as Supervisor Administr...

Страница 34: ...ext for the machine in the NDS Tree Name and NDS Context When you have finished touch Save twice to accept the changes 23 Touch Print Server 24 Touch Print Server Name and use the touch screen keyboar...

Страница 35: ...hine 4 Subnet Mask Address for the machine 5 Gateway Address for the machine 6 Host Name for the machine Procedure 1 Follow the steps in Chapter 3 Configure Static IPv4 Addressing using the Machine Us...

Страница 36: ...er su to access Super User mode 2 Enter sh to run the Bourne shell 3 Enter lpshut to stop the print service 4 Create the print queue by typing on the same command line lpadmin pqueuename v dev null mr...

Страница 37: ...or the tty method as detailed below GUI Method 1 Open a command window from the Desktop 2 Enter su to access Super User mode 3 Enter admintool to run the System Administrator Tool 4 Click on Browse Pr...

Страница 38: ...machine The machines are BSD style UNIX printers whereas SCO is a System V style UNIX Information Checklist Before starting the Installation procedure please ensure that the following items are availa...

Страница 39: ...he Message window 6 Click on Host Exit 7 Click on File Close this directory 8 Click on File Close this directory 9 Click on Save in the Warning Confirmation window 10 Enter Exit to log out of root acc...

Страница 40: ...t Queue 1 Ensure that the Common UNIX Printing System CUPS is installed and started on your client NOTE The latest version of CUPS is available at cups org 2 Open the web browser from your Workstation...

Страница 41: ...9 Linux LPR via PrintTool Static Addressing Information Checklist Before starting the Installation procedure please ensure that the following items are available and or the tasks have been performed 1...

Страница 42: ...the default Suppress Headers selected 17 Click on OK 18 The printer should now be listed in the Red Hat Linux Print System Manager window Click on the lpd menu 19 Click on Restart lpd 20 Click on the...

Страница 43: ...2 Click on the Add 3 In the Names area enter a name for your print queue 4 The spool directory is the directory where print jobs are stored and is a subdirectory of var spool lpd Add the name of the...

Страница 44: ...tion Cloning File is created and saved with the extension dlm downloadable module 3 Install the Clone File onto another Machine using CentreWare Internet Services The features and settings are transfe...

Страница 45: ...lm file can now be used to clone other machines Install Clone File to another Device NOTE This procedure will cause the machine to reboot It will be unavailable over the network for several minutes 1...

Страница 46: ...3 Network Installation 34 Xerox WorkCentre 4250 4260 Series System Administration Guide...

Страница 47: ...river Configuration on page 50 TCP IP Printing OSX on page 50 Configure your Apple Mac Print Driver on page 52 UNIX on page 53 Print Driver Options Enable Disable the Banner Sheet on page 54 Windows P...

Страница 48: ...ernet Protocol TCP IP protocol has been loaded If this software is not present install it using the documentation provided by Microsoft When you are finished return to this page 4 Verify that Print Se...

Страница 49: ...For Win XP 2003 Local Printer attached to this computer NOTE If already selected click on Automatically detect and install my Plug and Play printer to deselect it For Windows Vista A printer attached...

Страница 50: ...he Next button 25 Click on Yes to Print a Test Page 26 Click on the Next button 27 Click on the Next button to close the Test Page window 28 Click on the Finish button The printer driver will install...

Страница 51: ...ded 5 Click on For Windows 2000 2003 Settings then Printers For Windows XP Printers and Faxes If you cannot see this option in the Start menu then click on Start followed by Control Panel first For Wi...

Страница 52: ...ing is contained in Windows 2000 and other third party applications and operating systems Raw TCP IP Printing is enabled by default for port 9100 Information Checklist See Chapter 3 Configure Static I...

Страница 53: ...eselect it 5 Click on the Next button 6 Click on Create a new port 7 Click on Standard TCP IP Port from the Type of Port pull down menu and click on the Next button 8 Follow the relevant steps for you...

Страница 54: ...If you want this to be your default printer click on Yes 21 Click on the Next button 22 The Printer Sharing Screen appears If you will be sharing this printer with other clients then a Select Share A...

Страница 55: ...d click OK to reboot the machine The network controller takes approximately 5 minutes to reboot and network connectivity will be unavailable during this time Install the Printer Driver 1 Follow the st...

Страница 56: ...he OK button NOTE You may be asked whether you want to capture the AppleTalk print machine If you are prompted to do this and you are unsure how to respond click on Help and read the help file for an...

Страница 57: ...d 1 A standard USB peripheral cable 2 A Workstation or laptop that supports USB connectivity 3 A print driver has been installed and is correct for your printer model Procedure 1 Connect the USB cable...

Страница 58: ...configure the IP address of the device or click on Manual and enter the IP address or host name of the device 4 If you want to change the default SNMP settings click on SNMP Community Name and enter...

Страница 59: ...bed below To set up a custom paper a in Paper click Advanced Paper Selection Advanced Paper Selection allows you to input custom measurements for non standard paper sizes and also scale your document...

Страница 60: ...ted from the Saved Settings menu Layout Watermark The Layout Watermark tab allows you to print your document as multiple images on a page or as a booklet You can also create and print watermarks on yo...

Страница 61: ...ou want to change the default SNMP settings click on SNMP Community Name and enter the required information 2 Click on the OK button 3 Follow the steps below that are specific to your operating system...

Страница 62: ...lowed by Control Panel b Right click on the printer icon and select Properties 2 Click on the Configuration tab 3 Click on Installable Options 4 Select the options that are installed on the machine 5...

Страница 63: ...le 8 The Welcome to the Installer dialog box appears 9 Click on Continue 10 Click on Continue and then Agree to accept the License Agreement 11 Select the Volume if necessary where you want to install...

Страница 64: ...hine NOTE If you want to use the Save Job for Reprint feature then make sure that Job Storage is set to Installed 30 Click on Apply Changes 31 Close the Printer Info box 32 Print a document to verify...

Страница 65: ...even pages Reverse the page order Color Sync Specify colour conversion and quartz filters Cover Page Printed before or after the job or no Cover Page Error Handling Standard or detailed report Paper F...

Страница 66: ...d printer icon 3 Click on the Printing Preferences button 4 Click on the Advanced tab 5 Click on symbol next to the Paper Output category to view the options 6 Next to the Banner Sheet option use the...

Страница 67: ...ional Step Configure General Settings on page 63 8 Optional Step Configure the Default Template on page 64 9 Optional Step Create a New Template on page 67 10 Further Information on page 67 Overview T...

Страница 68: ...he machine puts the image into the repository To configure Network Scanning you must tell the machine the path to the repository The machine can use 4 different ways to transfer a scanned image to the...

Страница 69: ...k 6 Click on the File Repository Setup link 7 Click on the Add button in the Default File Destination area NOTE If the Default File Destination has previously been configured click on Edit 8 Optional...

Страница 70: ...ings by logging in to the scan directory from a PC with the User account and password a Create a new folder within the directory b Delete the folder NOTE If you cannot do the steps above check the acc...

Страница 71: ...TP HTTPS Information Checklist Before starting the Installation procedure please ensure that the following items are available and or the tasks have been performed 1 Ensure that web services and a web...

Страница 72: ...e Xerox machine on the Web Server a Create a home directory for the machine b Add a bin directory to the home directory c Place an executable script in the bin directory d Write down the complete path...

Страница 73: ...User Account and Password in the Login Name and Password boxes NOTE The supplied Username must have permission to access the Scan folder 14 Enter the Password again in the Retype password entry box 15...

Страница 74: ...ction Configure Custom Filenaming 1 At your Workstation open the web browser enter the TCP IP Address of the machine in the Address bar 2 Press Enter 3 Click on the Properties tab 4 Click on the Servi...

Страница 75: ...ted via CentreWare Internet Services If the Position list is empty the value set in the Default Template will be used as the default document name Optional Step Configure General Settings 1 At your Wo...

Страница 76: ...rs log in to the machine when Network Authentication is enabled 11 Click on Apply Optional Step Configure the Default Template The Default Template is created when you install Network Scanning The Def...

Страница 77: ...ecific time 6 Enter the time that you want the fax to be sent in the Time area 7 Click on the Apply button to accept the changes If prompted enter the Administrator s User ID admin and Password 1111 a...

Страница 78: ...see the Require User Input checkbox Click on the Require User Input checkbox if you require the User to enter information for this field when they scan their documents Mask User Input If you do not w...

Страница 79: ...ption and Owner if required NOTE Spaces are not allowed 4 Click on the Add button to create the new template 5 The template will appear in the Templates list on the left hand side 6 Select the require...

Страница 80: ...n the network using TCP IP and HTTP 2 Ensure that the Validation Server or Application is installed on your network 3 Ensure that Network Scanning is configured on your machine 4 To communicate with t...

Страница 81: ...IP Address or the Host Name of the Template Pool Repository NOTE The default Port Numbers are 21 for FTP 139 for SMB 80 for HTTP and 443 for HTTPS It is recommended that this default is used 10 Enter...

Страница 82: ...n Guide The Template Management API is designed to be used by Xerox Partners For further information on Xerox Partners refer to www xerox com NOTE The Template Management Application Program Interface...

Страница 83: ...e saved on the USB Flash Drive Thumb Drive by using the store to USB Service 3 Jobs can be printed from the device or USB Flash drive by using the Print Files Service NOTE For instructions on how to u...

Страница 84: ...print of copy of it now 7 Enter a name for your job in the Job Name menu NOTE If you want the job name to be the name of the document click the V button to open the drop down menu and select Use Docu...

Страница 85: ...pear 5 Touch Add A tick will appear next to the file name 6 Continue to select and add the files you want to print 7 Touch Done when you are finished adding your file s 8 Select the Job Quantity numbe...

Страница 86: ...l display until it is finished Further Information Accounting When Accounting is enabled on the machine any job that is re printed is counted as a Print job type for accounting purposes Use Image Over...

Страница 87: ...ns If Authentication is enabled a user will be prompted to enter user account details before they can access the E mail feature Authentication prevents a user from sending an anonymous e mail from the...

Страница 88: ...will use as the default From address 5 Test the e mail account by sending an e mail to the machine s account This task should be completed at a mail client on your network that supports SMTP and POP3...

Страница 89: ...ans will be sent as multiple email message divided at page breaks 12 Click on Apply to accept the changes If prompted enter the Administrator s User ID admin and Password 1111 and click on Login Confi...

Страница 90: ...to edit Message Body 9 In the Message Body section enter text that you want to appear as default in the body of e mail messages sent from the machine 10 In the Signature entry box enter text that you...

Страница 91: ...ground Suppression prevents reproduction of unwanted shading from the originals Resolution allows you to choose the resolution setting to be applied to the scan Quality File Size allows you to choose...

Страница 92: ...OK Image Settings Image Settings allow you to create linearized PDFs for faster web viewing Flate Compression compresses the file size for color or grayscale images NOTE Searchable options are only a...

Страница 93: ...file format stored locally on the machine NOTE When referred to Machine User Interface it is referred to as Public and when referred to the CentreWare Internet Service User Interface it is referred t...

Страница 94: ...required information in the LDAP Access area Search Directory Root allows you to limit the LDAP search by entering the location on the server where the LDAP information is stored Login Credentials to...

Страница 95: ...s timeout limit by selecting the Wait LDAP Server Limit or specify how many seconds the search should last between 5 and 100 If the search takes longer than the time specified in the Wait seconds box...

Страница 96: ...upports CSV files for example Microsoft Excel 2 Create a list of addresses with the following headings name address and phone 3 For example 4 The order in which entries are displayed in the Local Addr...

Страница 97: ...ter a filename for the Address Book entries 4 Click on the Save button 5 The Local Address Book will be copied to your computer Test the Local Address Book 1 At the Machine touch E mail You may need t...

Страница 98: ...Click on the Return button to return to the Group Address Book screen Create a New Address 1 Click on Add New Custom Address 2 Enter the required name and e mail address 3 Click on the Apply button t...

Страница 99: ...be added to the Recipients List 10 Repeat steps 5 to 9 for each person you want to e mail 11 When you have added all the required recipients touch Close 12 Place a document in the document handler and...

Страница 100: ...8 LDAP Configuration and Address Books 88 Xerox WorkCentre 4250 4260 Series System Administration Guide...

Страница 101: ...ne line connected to the machine This is achieved by connecting the machine to a network Fax Server which can manage fax transmissions throughout an organisation The Server Fax feature uses Xerox Part...

Страница 102: ...nsert the Feature Enablement Key 1 Insert the Feature Enablement Key in the slot on the left side of the machine 2 Follow the instructions included with the Feature Enablement Key to enable the Server...

Страница 103: ...lder name 3 Create a User Account and Password which has read and write access to the folder within the FTP root Write down the User Account and Password details 4 Test the FTP connection by logging i...

Страница 104: ...Before starting the Installation procedure please ensure that the following items are available and or the tasks have been performed 1 Create a shared folder to be used as a Fax Repository for scanne...

Страница 105: ...14 Click on the Apply button to accept the changes If prompted enter the Administrator s User ID admin and Password 1111 and click on Login 15 Continue to Optional Step Configure Defaults page 95 HTT...

Страница 106: ...s the renaming details of the file transfer a Create a home directory for the machine b Add a bin directory to the home directory c Place an executable script in the bin directory d Write down the com...

Страница 107: ...s 1 Click on General in the Fax menu General Set the defaults for Job Log and Confirmation Sheet 1 Click on the Username or Realm Domain Tree checkboxes if you want these to appear on the Job Log when...

Страница 108: ...ration Guide Test the Server Fax 1 Press the Services Home button on the Control Panel 2 Touch Fax 3 Enter a valid fax number 4 Load a document in the document handler and press the green Start button...

Страница 109: ...configuration Server Fax and Embedded Fax The Embedded Fax and Server Fax services are mutually exclusive and only one of them can be enabled at any time If Server Fax is currently enabled and Embedde...

Страница 110: ...Pathway Test the Embedded Fax 1 At the Machine press Services Home 2 Touch Fax 3 Enter the number of a nearby fax machine using the keypad 4 Place your documents in the document handler and press the...

Страница 111: ...arded fax to be printed at the machine as a local copy 11 Click on the Apply button to accept the changes If prompted enter the Administrator s User ID admin and Password 1111 and click on Login Forwa...

Страница 112: ...the forwarded fax to be printed at the machine as a local copy 13 For Format Type select either PDF TIFF 14 Click on the Apply button to accept the changes If prompted enter the Administrator s User...

Страница 113: ...r driver NOTE LAN Fax is not supported by the PCL5e print driver The LAN fax option requires the Embedded Fax Kit to be fitted to the machine Information Checklist Before starting the Installation pro...

Страница 114: ...is set to Automatic or click on Manual and enter the Device Name or IP Address Click on OK 7 Click on Installable Options 8 Ensure that LAN Fax shows a status of Installed 9 Click on OK Configure the...

Страница 115: ...Click on OK 7 The recipient will show in the Recipients list Add Recipient from Phonebook If you have a Personal Phonebook created you can add a recipient name from it If you haven t created one follo...

Страница 116: ...lick on Options Click on Print in Background to print the graphic behind any text on the cover sheet Click on Print in Foreground to print the graphic at the front of your cover sheet or click on Blen...

Страница 117: ...file called default pb To view the Personal Phonebook a click on the Select File box next to Personal Phonebook b Select and open the default pb file c Click on Open next to Personal Phonebook on the...

Страница 118: ...Xerox WorkCentre 4250 4260 Series System Administration Guide 45 Click on OK on the Paper Output tab to send your fax The document will fax with the specified settings 46 Check that the recipient rec...

Страница 119: ...d and network access to a Xerox certified Network Accounting third party software solution Refer to your Xerox Sales Representative for further information CentreWare Print and Fax Drivers are require...

Страница 120: ...g the IP address of the machine from your Network Accounting Server Insert the Feature Enablement Key 1 Insert the Feature Enablement Key in the card reader at back of the machine 2 Follow the instruc...

Страница 121: ...chine to accept both valid and invalid User and Account IDs This options is useful if conducting an analysis for the resources used on a particular machine before Authentication controls are institute...

Страница 122: ...t Driver To record print jobs sent to the machine Accounting must be enabled in the user s printer driver NOTE If Accounting is enabled on the machine but not in the printer driver any print or LAN fa...

Страница 123: ...y Job if you want Users to enter their User and Account ID each time they print 5 You may also click on the Mask User ID and Mask Account ID checkboxes to hide the User and account ID information 6 Cl...

Страница 124: ...User ID are valid 4 It may be necessary to check the network accounting solution software or server configuration to verify the Account ID 5 Distribute the printer drivers with the Network Accounting...

Страница 125: ...Step Backup and Clone Settings to Another Machine on page 122 Overview Xerox Standard Accounting XSA tracks the numbers of prints copies faxes and network images sent at the machine Usage limits can b...

Страница 126: ...y the Cloning process Information Checklist Before starting the Installation procedure please ensure that the following items are available and or the tasks have been performed 1 Ensure that your Xero...

Страница 127: ...Start menu click on appropriate option For Windows 2000 click on Settings and then Printers For Windows Vista click on Control Panel then Printers For Windows XP click on Printers and Faxes NOTE Clic...

Страница 128: ...sk User ID and Mask Account ID checkboxes to hide the User and account ID information 7 Otherwise click on Use Default Accounting Codes and enter a default account ID 8 To save your settings on the Pr...

Страница 129: ...ic characters to a maximum of 32 characters for example A10 User IDs must be unique 7 Enter a Username for example Jane Smith The User name can contain alphanumeric characters to a maximum of 32 chara...

Страница 130: ...r of documents that can be faxed by a User with the Embedded Fax feature The machine calculates the number of faxed documents by multiplying the number of images faxed this includes cover sheets by th...

Страница 131: ...the Control Panel 2 The Xerox Standard Accounting Login User ID screen will show Enter your XSA User ID 3 Touch Enter 4 The Validation in Progress screen will display 5 If you are a member of more th...

Страница 132: ...open the web browser enter the TCP IP Address of the machine in the Address bar 2 Press Enter 3 Click on the Properties tab 4 Click on the Xerox Standard Accounting link 5 Click on the General Account...

Страница 133: ...to reset For All Accounts CAUTION The following step will remove the usage data from the accounts 1 Select the Manage Accounting link 2 Select the Report and Reset link 3 Click on the Reset Usage Data...

Страница 134: ...one Ensure that Xerox Standard Accounting is selected 7 Click on the Clone button 8 Right click on the dlm link that appears and click on Save Target As 9 A dialog box will prompt you to specify the n...

Страница 135: ...ll button 9 Click on the OK button to install the file 10 The machine will be unavailable over the network for several minutes 11 The XSA settings and data will be restored as they were when the back...

Страница 136: ...13 Xerox Standard Accounting 124 Xerox WorkCentre 4250 4260 Series System Administration Guide...

Страница 137: ...d for billing MeterAssistant and toner replenishment SuppliesAssistant There are three ways to register a device for SMart eSolutions Client Direct registration Default SMart eSolutions Windows Client...

Страница 138: ...ivate SMart eSolutions enrollment Click OK to deactivate then click Apply to save the selection Machine Serial Number displays the serial number of the printer 7 In the Communications Setup area Daily...

Страница 139: ...meter transmission The meter data is recorded in the Xerox service management system It is used for the invoicing of metered service agreements and also for evaluating consumable usage against printer...

Страница 140: ...14 SMart eSolutions 128 Xerox WorkCentre 4250 4260 Series System Administration Guide...

Страница 141: ...n securely installing setting up and operating your machine see the Xerox Security Information web site located at www xerox com security Standard Authentication Overview Administrators can configure...

Страница 142: ...uest account at the machine Foreign Device Interface FDI A third party access and accounting device such a coin operated or a card reader can be attached to the machine To enable this option the Forei...

Страница 143: ...browser enter the TCP IP Address of the machine in the Address bar 2 Press Enter 3 Click on the Properties tab 4 Click on the Security link 5 Click on the Authentication link 6 Click on the Authentica...

Страница 144: ...Type 10 Click on OK 11 Enter your Default Realm information in the Required Information area 12 Enter your Backup Realm information in the Additional Information area 13 If the Alternates button is a...

Страница 145: ...ormation in the Additional Information area 13 Select the Always prompt for logoff after each Scan job option in the Logoff Reminder area if you want to enable this feature 14 Click on the Apply butto...

Страница 146: ...ge 135 to check that you have setup authentication correctly Configure Network Authentication LDAP Authentication for LDAP requires the LDAP server information to be configured on the machine For inst...

Страница 147: ...allows System Administrators to configure Authentication settings by using an Internet browser Procedure 1 At your Workstation open the web browser enter the TCP IP Address of the machine into the Add...

Страница 148: ...ed 11 To upload the amended list back to the machine a Click on the Import from File button within the User Accounts area b Browse to the location of the list and click on Apply The list will populate...

Страница 149: ...ite down the Username and Password and keep in a safe place Enable 802 1X 1 Press the Log In Out button on the machine to enter the Tools Pathway 2 Enter the Administrator s Password The default is 11...

Страница 150: ...ur Xerox Sales Representative On Demand Image Overwrite ODIO on page 138 Immediate Image Overwrite on page 142 On Demand Image Overwrite ODIO This is the procedure to follow to install and setup the O...

Страница 151: ...k is available or has been performed 1 Ensure that the machine is fully functioning in its existing configuration 2 Verify if the Image Overwrite option is enabled on your machine Verify if On Demand...

Страница 152: ...hard disk If Embedded Fax is installed all Embedded Fax compact flash data will also be overwritten 12 When the overwrite is complete the On Demand Image Overwrite completion screen appears 13 Touch...

Страница 153: ...curity link 5 Click on the On Demand Image Overwrite link 6 Click on Manual to perform an overwrite now 7 Click on Start under Standard Overwrite or Full Overwrite depending on the overwrite you want...

Страница 154: ...s select the day of the month and the time of the day you want the overwrite to happen 12 Click on the Apply button The machine will be taken offline at the day or time specified to perform the overwr...

Страница 155: ...y the System Administrator Test Immediate Image Overwrite When Immediate Image Overwrite is configured on the machine any job that is overwritten will have its overwrite status displayed in the Comple...

Страница 156: ...he directory tree For IPv4 Filtering 6 Checkmark the IPv4 Filtering Enabled box 7 Enter the permittable IP Address es access to the device in the following IP Address table Enter in the IP address or...

Страница 157: ...send encrypted data to the printer the workstation and the printer have to establish a Security Association with each other by verifying a matching password shared secret to each other If this authent...

Страница 158: ...Address bar 2 Press Enter 3 Click on the Properties tab 4 Click on Security link 5 Click on the Audit Log checkbox 6 Click on OK 7 Click on the Apply 8 To view the log click on the Save as Text File T...

Страница 159: ...es Event Description The Audit Log contains a maximum list of the last 15 000 activities on the machine The activities that are displayed include System startups and shutdowns On demand image overwrit...

Страница 160: ...ed Machine Digital Certificate Management Trusted Certificate Authorities This is the procedure to follow to install and setup the Machine Digital Certificate Management 1 see Overview on page 148 2 s...

Страница 161: ...th the following items 1 An IP Address or Host Name must be configured on the machine 2 DNS must be enabled and configured on the machine NOTE This is used to set the start time for self signed certif...

Страница 162: ...ntinue button 3 Enter the country code that represents the country in which the machine is located in the 2 Letter Country Code box The country code must be entered as a two character ISO 3166 country...

Страница 163: ...n the Protocols link 3 Click on the HTTP link 4 Click on the Enable checkbox in the Protocol area 5 Enter the HTTP Port Number if required The default is 80 6 Select the Require SSL option in the HTTP...

Страница 164: ...every SNMP request that is received by the machine which contains an invalid community name 12 Click on the Apply button to accept changes Cancel to return the settings to their previous values and re...

Страница 165: ...hine in the Address bar 2 Press Enter 3 Click on the Properties tab 4 Click on the Connectivity link 5 Click on the Protocols link 6 Click on the SNMPv3 link 7 Click the Enable checkbox 8 Enter the Us...

Страница 166: ...15 Security 154 Xerox WorkCentre 4250 4260 Series System Administration Guide...

Страница 167: ...ss on the Device on page 156 4 Use Secure Access on page 158 Overview Administrators can configure the device so that users must be authenticated before they can access specific services or areas Xero...

Страница 168: ...ur Secure Access Authentication device and card reader Attach the card reader to the left hand shelf on the device Place the Secure Access Authentication device on the floor at the back of the device...

Страница 169: ...cation must be performed to access all of the device services Scanning features only the supported services such as copy and fax will not require authentication 4 In Accounting Code Access if you want...

Страница 170: ...Access At the Xerox Device 1 Select a service that you have locked 2 Read the user interface prompt to determine what you need to do to be authenticated at the device Authentication methods include Sw...

Страница 171: ...164 12 Image Settings on page 165 13 Job Management on page 166 14 Alert Notification on page 167 15 The CentreWare Internet Services Support page provides easy access to the Xerox web site The page c...

Страница 172: ...le HTTP see Enable HTTP on the Machine on page 160 Enable HTTP on the Machine Hyper Text Transfer Protocol HTTP must be enabled on the machine in order to access the embedded web pages 1 Press the Log...

Страница 173: ...he machine via the Web UI until the network controller has reset 2 If the System Administrator is not already authenticated the Administration Authentication screen will appear so authentication can b...

Страница 174: ...trator needed to fix this problem No intervention required A normal machine status Trays The Trays page allows you to view paper supply setup and paper output 1 At your Workstation open the web browse...

Страница 175: ...At your Workstation open the web browser enter the TCP IP Address of the machine in the Address bar 2 Press Enter 3 Click on Properties tab 4 Click on the General Setup link 5 Click on the Billing Co...

Страница 176: ...sted for the job Print Print ready documents can be quickly and easily submitted for printing using the Job Submission page A print ready document is a file that has been formatted and saved for print...

Страница 177: ...g is installed then enter your Account and User ID for accounting purposes The Accounting fields are only visible if accounting is enabled on your machine NOTE Printing options are only valid for jobs...

Страница 178: ...n to a document management system This option will reduce the time users have to wait to view PDF files downloaded from the document management system 10 Click on the Apply button to save your changes...

Страница 179: ...ems NOTE This is normally set to the System Administrator s e mail address 8 In the Supplies Management area select the required options Reorder at sets the minimum level of the toner cartridge and or...

Страница 180: ...orkstation open the web browser enter the TCP IP Address of the machine in the Address bar 2 Press Enter 3 Click on the Support tab 4 Click on the Edit Settings button 5 Enter the contact details in t...

Страница 181: ...eted before initiating a software upgrade There are 3 methods for upgrading the software on the machine 1 Manual upgrade over a network connection using CentreWare Internet Services via a web browser...

Страница 182: ...rading your software All configured network settings and installed options will be retained by the machine after the Software Upgrade process Information Checklist Before starting the procedure please...

Страница 183: ...re Upgrade file stored on a USB flash drive NOTE The print queue will be used for this procedure so further jobs will not be printed until the upgrade has finished All configured network settings and...

Страница 184: ...d by touching it 8 Press the green Start button to send the file to the machine and start the upgrade process 9 The User Interface will indicate the status of the upgrade and the machine will reboot o...

Страница 185: ...o the User Guide for corrective action 1 Resolve any local copier or fax problems first Perform the corrective action that is recommended by the User Guide Do not attempt to resolve a network problem...

Страница 186: ...to check that Network Scanning is configured correctly 3 Ensure that the scan filing location User account and password are correctly configured on the machine 4 Ensure that the User account has Read...

Страница 187: ...the account is machine 6 A response of User Username logged in will appear if the FTP server is correctly configured If you cannot log in open your FTP server settings and check that the Read and Wri...

Страница 188: ...Edit the file MetaBase xml on the server The file may be located using the Windows search functionality Locate the AspMaxRequestEntityAllowed variable and make its value larger Restart the IIS service...

Страница 189: ...he search exceeds the maximum search time defined by the Administrator 1 Enter a more specific name at the machine to refine the search 2 Increase the number in the Wait seconds box to increase the ti...

Страница 190: ...s System Administration Guide No LDAP entries fit the search criteria entered by the User Verify the Search Name Order is set to match the name syntax used in your environment This setting is located...

Страница 191: ...erver Configuration 1 At the fax server disable the service so that it does not try to collect new faxes from the fax filing repository This will depend on the particular product but often the relevan...

Страница 192: ...ult is 1111 3 Touch Enter 4 Press the Machine Status button 5 Touch the Tools tab 6 Touch User Interface 7 Touch Service Enablements 8 Touch Embedded Fax 9 Check that Embedded Fax is enabled Verify th...

Страница 193: ...Network Accounting is enabled Test the communication between the Network Accounting Server and the Xerox machine 1 At your Workstation open the web browser enter the IP Address of the Xerox machine i...

Страница 194: ...requesting me to log in 1 If Xerox Standard Accounting XSA is enabled on your machine check that you have entered the correct User ID that you have not exceeded your allocation Refer to Xerox Standard...

Страница 195: ...e that other computers on your network can communicate The machine has an incorrect TCP IP Address Test TCP IP Connectivity 1 Ping the address of the machine from a command prompt window 2 If you rece...

Страница 196: ...BootP server The printer has used AutoIP to establish an address Check the DHCP or BootP server works correctly Configure the printer with a static IP Address NOTE AutoIP AutoNetting When DHCP or Boot...

Страница 197: ...StoreFiles Xerox WorkCentre 4250 4260 Series System Administration Guide 185 Store Files Problem Action I cannot store jobs 1 Memory is full 2 Delete files from Store Files folders...

Страница 198: ...19 Troubleshooting 186 Xerox WorkCentre 4250 4260 Series System Administration Guide...

Страница 199: ...ridge is a device that connects into the machine s Ethernet port using an Ethernet cable and acts as a wireless to wired Ethernet converter Refer to the manufacturer s documentation for instructions o...

Страница 200: ...he Machine Status button 5 Touch Tools 6 Touch Device Settings 7 Touch Timers To enable System Time Out 8 Touch System Time Out 9 Touch Enable to set the timer to indicate when user selections will re...

Страница 201: ...ries System Administration Guide 189 18 Select the timer value for hours 0 120 Hours and for minutes 0 59 minutes by touching the UP and DOWN arrow 19 Touch Save to return to the Timers menu 20 Press...

Страница 202: ...190 Xerox WorkCentre 4250 4260 Series System Administration Guide...

Страница 203: ...r 50 TCP IP OSX 50 AppleTalk 7 20 Audit Log 146 download 146 enable 146 file 146 Audit Log File completion status 147 entry data 148 event description 147 event ID 146 identify PC or User 148 IIO stat...

Страница 204: ...static addressing 13 Unix HP UX 23 SCO Client 26 Solaris Client 25 Configure Static IP Addressing 13 Confirmation Sheet 63 Connection 5 initial 7 Consumables 162 Control Panel 2 Counters 163 Cover She...

Страница 205: ...er Connection Port 7 Forced 4800 bps 104 Foreign Device Interface 7 130 Forward to E mail 99 Forward to Fax 98 FTP 56 91 Full Overwrite 139 Further Information 67 74 G G3 104 General 77 95 161 General...

Страница 206: ...LAN Fax 101 LAN fax use 102 mac os 103 windows 102 Last Billing Meter Read 163 Layout Adjustment 79 Layout Watermark 48 LDAP 82 configure 81 general settings 82 Verfiy settings 83 LDAP Authentication...

Страница 207: ...tinations 61 Network scanning scan template management 69 setup template pool location 69 NWAdmin 21 O ODIO 138 Overview 89 control panel 3 e mail 75 P Paper Output 47 PDF 166 Personal Phonebook 105 P...

Страница 208: ...149 Serial number 126 Server Fax 89 97 configure defaults 95 general 95 enable 90 use service 96 Server Fax Repository configure 90 Server Message Block 56 58 91 92 Setup address books 80 AppleTalk 2...

Страница 209: ...ounts 135 User Preferences 105 V Validation 66 Validation Servers 67 Verify LDAP authentication enabled 135 LDAP settings 83 local authentication enabled 136 network accounting 110 software version 32...

Страница 210: ...INDEX 198 Xerox WorkCentre 4250 4260 Series System Administration Guide use feature 119...

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