Unrivaled service and support
Behind every Xerox product is a large network
of customer support that’s unrivaled in the
industry and available when you need it.
Xerox service professionals use leading-edge
technologies to keep you up and running.
They’re even linked to the engineers who
designed your product, so you can be confident
when you choose Xerox. And Genuine XEROX
®
supplies are always readily available.
Total satisfaction guaranteed
The exclusive Xerox Total Satisfaction
Guarantee, recognized as unique in the
industry, covers every Phaser device that has
been continuously maintained by Xerox or
its authorized representatives under a Xerox
express warranty or Xerox maintenance
agreement. You decide when you’re satisfied.
Xerox office services support
Asset Management Services
• Asset Optimization and Tracking — Process
and tools to optimize an enterprise’s office
output infrastructure and reduce
• Overall costs
• Break-Fix Management — Single point of
ownership and management for break-fix
service for all brands of office output devices
• Supplies Management — Process and tools to
procure, monitor and replenish all document-
related supplies proactively
Imaging and Output Management Services
• Output Management — Single point of
management of office output from all output
devices, regardless of manufacturer
• Image Capture and Workflow — Cost-efficient
solutions for capturing, managing, retrieving
and distributing information into digital
repositories
Support Services
• Technology Procurement and Deployment
— A creative and flexible end-to-end print/
computer product acquisition solution that
uses a single-point-of-contact model while
lowering the total cost of acquisition
• Help Desk Services — A broad range of
enterprise services managed through a
centralized single point of contact and
delivered through an on-site or off-site model
• End User Services — Microsoft software
implementation, IT project consulting, and
customer education
Access Managed Services
• Student and Library Patron Access — Custom
designed and implemented customer-
managed solutions for student and library
patron print access management
Additional information sources
What’s in the box:
• Printer
• Print cartridge (5,000 print capacity)
• World kit (includes Printer Installer & utilities
CD, Software and document CD, Warranty
booklet)
• Power Cord
Phaser 3635MFP Front Panel:
• The front panel offers tools and information
pages to help with machine setup, feature
selections, operational problems, media-feed
and supply issues.
On the web:
Visit
www.xerox.com/office
for:
• Product, supplies and support information
• Downloading drivers
• Finding your local Xerox sales representative
• Online documentation
Visit
www.xerox.com/office/support
for:
Support and service information, including the
same troubleshooting Knowledge Base used by
Xerox Customer Support staff to provide the
latest technical information on:
• Application issues
• Errors
• Print-quality issues
• Troubleshooting
Questions? Comments? Problems?
If for any reason you need to contact
your Xerox sales representative, please call
1-877-362-6567, or visit us on the web at
www.xerox.com/office
.
©2011 Xerox Corporation. All rights reserved. Contents of this publication may not be reproduced in any form without permission of Xerox
Corporation. XEROX
®
and XEROX and Design
®
, Phaser
®
, CentreWare
®
and Scan to PC Desktop
®
are trademarks of Xerox Corporation in the
United States and/or other countries. All other trademarks are the property of their respective manufacturers. As an ENERGY STAR
®
partner, Xerox
Corporation has determined that this product meets the ENERGY STAR guidelines for energy efficiency. ENERGY STAR and the ENERGY STAR mark
are registered U.S. marks. The information in this brochure is subject to change without notice. Updated 12/11 610P729717H
363EG-01UI
Section 3: Configurations, Specifications, Supplies,
Support and Additional Information Sources
Support and Additional Information Sources
