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Call Transfer

While on call:

1. Press             (prompt to dial appears).
2. Dial the number where the call will be transferred.

3. You can wait for the called person to answer and 

announce to them the transfer or complete the 
transfer without announcing it to them.

4. To complete the transfer press 

(the caller will connect to the transfer recipient at 
this time regardless if you announce or not.)
You can also just hang up to complete the transfer.

Note: use an Extension Key                                    to skip steps 
1 & 2. 

Making a Call

1. From idle (not in use), begin to dial a number.

(Call Display prompts will appear.)

2. When the full number is input:

1. Lift the handset, or
2. Press the Speaker Key ON, or
3. Press [Dial] (display prompt).

3. To end the call;

1. Hang up the handset, or
2. Press the Speaker Key OFF, or
3. Press [End] (display prmopt)

Note: all numbers are dialed in this way. System users are 
assigned extension numbers 101-599.

Hold

Private Hold

1. While on a call, press              or [Hold] (display 

prompt)(this hold cannot be accessed by other users)

2. To retrieve from Private Hold press              or 

[Resume] display prompt.

Shared Hold

1. While on a call, press Hold 1, 2 or 3 if the lamp is 

green. Shared Hold lamps that are red are in use.

2. Any system user can retrieve a Shared Hold call by 

pressing the red lit Hold 1, 2 or 3 Key.

Press the display prompt [CallLog] or press the Up Arrow Key 
of the Navigation Keys to open the Call Log. 
Use the Navigation Keys further to find the call you want and 
to take action - dial, delete, view [OK], save as contact etc.

Call Logs

[CallLog]

Conference Rooms allow multiple participants.

Dial the Conference Room {6400} to join, also;

Transfer callers to the Conference Room.

Conference Room

6400

You can build a conference of 3-parties at your phone:

1. Make your first call then press Conference Key
2. Make the second call.

3. When the second call is connected press 
4. The 3-parties are joined.

Notes: 

1. Split a conference by pressing [Split] (display 

prompt). You will be connected to the second party 
called. Use the Navigation Keys to select the party to 
take action on; [Resume], [End], etc.

2. Conference - Phone is 3-parties ...you and 2 others.

 

Conference - Phone

Most features can be operated using the Navigation 
Keys. Up & Down are often used to navigate functions. 
Left & Right to select options and OK to save.
 

Navigation

OK

While idle press the Voicemail Key to access the 
voicemail box of your extension.
You can press the Messages Key to access any of the 
lines you may monitor.

When prompted, input your password (1111 default)
(CHANGE your password and make note of it.)

Record your name.

Record a personal greeting.

Mailbox map:

Voicemail

You may want to access your voicemail box from outside the 
office. To do this your system must answer incoming calls 
with an automated attendant.

When the auto attendant answers (your office 
greeting heard), dial *02 and follow the prompts.

 

Check Voicemail Remotely

*02

While the phone is idle press the Redial Key.
The last number that you dialed will be sent again.
See Call Logs to retrieve calls from the various lists of 
incoming and outgoing calls made at your phone.

Redial

There are two methods to record calls:

Recordings stored on the server. 500 minutes max on 
XBLUE Cloud (all users) (optional expansion).
This feature is optional on QB.

Recordings stored on USB storage (optional).

Recording on the server:

1. While connected on a call (call must be in-progress), 

press Call Record Key.
The call in progress will be stored on the server and 
can be retrieved via the User Portal. (See your system 
administrator for access.)

Recording on USB storage device:

1. First the record button must be changed to store on 

the USB storage device (optional).

1. Use Program Feature Keys to set the key you 

want to use for this purpose.

2. The 

Type

 is 

Key Event

.

3. The 

Key

 is 

Record

.

4. Set the label as you wish (e.g. ”Record”).

 

2. Insert a storage device into the USB slot on the back 

of the IP9g. Select a device with high-speed 
read/write capability. (8MB/s or more).

3. While connected on a call (call must be in progress), 

press the Record Key

USB Recording Playback:

1. When the phone is idle press the [Menu] Key (display 

prompt).

2. Use the Navigation Keys and select Tools.
3. Press “4” for USB.
4. Press “1” for Browse Audio.
5. Use the Naviagtion Keys to select and Play.

Note: USB recordings are stored in WAV format.

Call Recording

To store contacts:

1. While idle, press [Menu] (display prompt).

2. Use the Navigation Keys and select Dir.
3. Press “1” to select Local Contacts.

4. The 

Group

 “All Contacts” is shown.

You can add groups to organize your contacts.

5. Press “1” to select All Contacts (those you’ve 

entered before will be listed).

6. Press [Add] (display prompt) to input name and 

numbers.

Note: look for the display prompt label [Abc]. Press the Key 
under this prompt to change the way characters that are 
input for names and numbers. (Press “0” to input a space.)
 

Contacts/Phonebook

[Contact]

There are three types of Call Forward that can be used:

Unconditional - forward all calls.

Busy - forward calls only when busy.

No Answer - forward calls when they go unanswered.

To set or remove Call Forward:

1. Idle phone, press [Menu] Key (display prompt).
2. Use Navigation Keys to select Features.
3. Press “1” Call Forward.
4. Press “1” for the primary line.
5. Press “1” for Unconditional, “2” for Busy or “3” for No 

Answer Call Forward.

6. In each case the first option is to Disable or Enable 

that forward type. Use the Right/Left Navigation Keys 
to set it.

7. Navigate down to 

Forward To

 and input the desired 

forward destination.

8. For No Answer Forward navigate to 

Time

 and input 

the time in seconds that calls should ring the phone 
before forwarding.

9. Press OK (display prompt) or Navigation OK.

On/Off Codes are not required. 
If the forward destination remains the same the only data 
that must be changed after the initial input is Enable/Disable.
 

Call Forward

[CFwd]

OK

The 6 Keys at the right side of the Features 
Display are programmable. They are set 
for commonly used functions and ease of 
use. There are 5 Pages of functions that 
can be assigned to these keys. 
Shift through the pages by pressing the 
Page Select Key. 
To program a Key (speed dial and BLF are shown):

Programming Feature Keys

o

Press 2 to change voicemail message folders.

Press 0 for new messages.

Press 1 for old messages.

o

Press 0 for mailbox options.

Press 1 to record your Unavailable greeting.

Press 2 to record your Busy greeting.

Press 3 to record your name.

Press 4 to record a Temporary greeting.

Press 1 to record.

Press 2 to delete/remove.

Press 5 to change your password.

 

1. First choose a key on one of the pages that you want to 

use. Select the page using the Page Select Key below the 
Feature Display. 

2. Press and HOLD down the key to be programmed for at 

least 3 seconds.

3. The 

Type

 for Speed Dial and BLF is “Memory Key”.

4. For BLF use 

Subtype

 “BLF/Bxfer or “BLF/Axfer”

(BLF is Extension Key)(shows status of the extension and 
used to press-to-call the extension).

1. Bxfer is Blind Transfer... while connected on a call just 

press this key to immediately transfer the call to that 
person.

2. Axfer is Announced Transfer... while connected on a 

call press this key to start a transfer, you can wait for 
them answer and announce the call to the transferee. 

5. For Speed Dial use 

Subtype

 “Speed Dial”, input the 

name and number for that key.

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