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Common Issues

32

Xantrex Gateway Owner's Guide

Common Issues

Problem

Cause

Solution

The Xantrex Gateway's Power
LED indicator is not lit up.

The Xantrex Gateway is not
receiving power.

Check that the Xantrex Gateway is connected to a Xantrex Battery 

(9-65V

Z

) which is its main power source.

Re-check the Power LED indicator after connecting with the
battery.

The Xantrex Gateway's Wi-Fi SSID
is not showing up in the network list
of the smart phone or tablet.

The Xantrex Gateway is not
receiving power.

Check that the Xantrex Gateway is connected to a Xantrex Battery 

(9-65V

Z

) which is its main power source.

The smart phone/tablet or laptop
is too far from the Xantrex
Gateway.

Stay within the standard Wi-Fi range of 75 ft (~25m).

The web app [xantrexapp.com] is
displaying a "

This site cannot be

reached.

" message.

The smart phone/tablet or laptop
was disconnected from the
Xantrex Gateway's Wi-Fi network.

Reconnect to the Xantrex Gateway's Wi-Fi network.

Stay within the standard Wi-Fi range of 75 ft (~25m).

The auxiliary RV-C device is not
showing on the device list of the
web app.

RV-C (CAN port) 4-pin connector
with pigtail is wired incorrectly.

Check that CAN wires are terminated properly and correspond to
the PORT (pin) assignments.

Содержание 808-0888

Страница 1: ...Xantrex Gateway Owner s Guide Xantrex Gateway 808 0888 ...

Страница 2: ...ANT THAT THE SOFTWARE WILL OPERATE UNINTERRUPTED THAT IT IS FREE FROM DEFECTS OR ERRORS OR THAT IT IS SUITABLE FOR CERTAIN PURPOSES THE SOFTWARE IS USED AT YOUR OWN RISK AND RESPONSIBILITY XANTREX LLC HEREBY DISCLAIMS ALL WARRANTIES WHETHER STATUTORY EXPRESS OR IMPLIED INCLUDING ALL WARRANTIES OF MERCHANTABILITY AND FITNESS FOR PARTICULAR PURPOSE AND ALL WARRANTIES ARISING FROM COURSE OF DEALING O...

Страница 3: ...s protocol SD Secure Digital SSID Service Set Identifier V VAC VDC V VV VZ Voltage Volts AC Volts DC Product Safety Information NOTICE RISK OF ELECTRIC SHOCK AND EQUIPMENT DAMAGE n Connect communication circuits only to Safety Power Source Class 1 PS1 circuits This device connects to a 9 65VZ battery source through the two pin battery terminal see Connection Terminals on page 8 n Do not expose the...

Страница 4: ... outlet on a circuit different from that to which the receiver is connected Consult the dealer or an experienced radio TV technician for help Contains FCC ID 2ABCB RPIZ2 IC 20953 RPIZ2 c CAUTION Unauthorized changes or modifications to the equipment could void the user s authority to operate the equipment In addition this device is in compliance with the CE Marking Radio Equipment Directive for RF...

Страница 5: ...ntrex Battery Wiring 15 Freedom EX Inverter Charger Wiring 16 MPPT Solar Charge Controller Wiring 16 CONFIGURATION 17 Xantrex App Connection 17 Wi Fi Connection 21 Web Application 22 Home Screen Devices 26 Settings 26 Control 27 Alerts 27 Xantrex Gateway Settings 28 Xantrex Gateway Software 29 TROUBLESHOOTING 31 Common Issues 32 Maintenance 34 SPECIFICATIONS 35 Physical Specifications 35 Electrica...

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Страница 7: ... to monitor control and change settings on any of the connected devices This chapter includes the following topics Materials List 7 Connection Terminals 8 Port Pin Assignments 9 LED Status Indicators 9 Materials List The Xantrex Gateway package includes the following items B E F C D A A Xantrex Gateway B microSD card reader C RV C CAN port 4 pin connector with pigtail D power supply 2 pin connecto...

Страница 8: ...ly c If the Xantrex Gateway device is the end device of an RV C CAN network then you must turn on the CAN terminator switch Refer to Activate RV C CAN Network Internal Terminator on page 25 E RJ 45 RS 485 Modbus port connect to an RS 485 Modbus device such as a Xantrex MPPT Solar Charge Controller SCC F NMEA 2000 Micro C CAN port connect to an auxiliary NMEA 2000 compatible device such as a vessel...

Страница 9: ...tery pos K Pin 1 NC Pin 2 NC Pin 3 RS485 B Pin 4 RS485 B Pin 5 RS485 A Pin 6 RS485 A Pin 7 NGnd Pin 8 NGnd RJ 45 port RS 485 Modbus LED Status Indicators Power Status Wi Fi CAN Modbus Power Green The Xantrex Gateway is connected to a 9 65VZ battery as its main power source Off The Xantrex Gateway is disconnected from its main power source Status Off c Reserved for future use Wi Fi Green The Xantre...

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Страница 11: ...t be met when installing as part of a power system This chapter includes the following topics Mounting 11 System Installation Diagram 13 Power Source Wiring 14 Freedom Combox Wiring 14 Freedom XC PRO Inverter Charger Wiring 15 Xantrex Battery Wiring 15 Freedom EX Inverter Charger Wiring 16 MPPT Solar Charge Controller Wiring 16 Mounting IP20 4 122 20 50 ºF ºC PS1 975 1036 01 01 11 ...

Страница 12: ...e signal and affect signal strength See Notice below n Avoid exposure to direct sunlight n Be at least within 20 feet 6 m to obtain the best possible Wi Fi signal from the Xantrex Gateway NOTICE WI FI INTERFERENCE Place the Xantrex Gateway away from other Wi Fi devices such as a wireless modem if present at least 2 feet 0 6 meter from each other Failure to follow these instructions can produce int...

Страница 13: ...nstallation that represents a complete and well integrated Gateway network for your vehicle or vessel Figure 1 Typical Vehicle Communication Network c The solid lines are the communication cables The dotted lines are electrical power connections Use the installation guide for each power system device 100Ah 12V ...

Страница 14: ...Battery pos cable G Battery D Battery neg cable Freedom Combox Wiring NOTE Consult the Freedom Combox Owner s Guide for more information c CAN network termination may be required See how to activate it using the web app on page 25 c Only one auxiliary device can be connected at any time In this diagram a universal control monitor is connected via the RV C port A Xantrex Gateway D RV C CAN port 4 p...

Страница 15: ... patch cable wires E Optional Freedom XC PRO inverter charger C Patch cable not supplied F Match B C D when splicing wires Xantrex Battery Wiring NOTE Consult the Xantrex Battery Owner s Guide for electrical connections E F D A B C 1 6 12 7 pin 4 pin 5 pin 8 pin 7 c CAN network termination may be required See how to activate it using the web app on page 25 c Only one auxiliary device can be connec...

Страница 16: ... D RJ 45 connector not supplied B CAN port RJ 45 connector not supplied E Optional Freedom EX inverter charger C Patch cable not supplied F Network terminator not supplied MPPT Solar Charge Controller Wiring NOTE Consult the Xantrex MPPT Solar Charge Controller Owner s Guide for electrical connections to batteries solar panel and loads A B C c Modbus network 120 ohm termination may be required c O...

Страница 17: ...ction Requirements iPhone iPad iOS version 11 or newer Android phone tablet Android version 7 0 or newer How to Steps Connect to the Xantrex Gateway via the Xantrex App 1 Make sure that the Xantrex Gateway is powered Observe the Power LED and be sure it is on 2 Download the Xantrex App and install it on your smart phone 3 Tap the Xantrex App tap Device then tap the Gateway device Xantrex 980000001...

Страница 18: ... tap DONE Xantrex Gateway Xantrex Gateway Wi Fi Network WI FI NETWORK Wi Fi Network Password ShawOpen VerizonHotspot MyOwnWifi PublicAccess ATTHotspot D O N E How to Steps 5 Enter the Wi Fi password and tap Apply Tap Status and tap Connect to wlan0 IP Address MyOwnWifi WI FI NETWORK Wi Fi Network Password MyOwnWifi Apply Cancel ...

Страница 19: ...t SSID and password Tap Save How to Steps Connect to the Xantrex Gateway via a Xantrex Gateway hotspot 1 Go to your smart phone s Wi Fi settings look for the xantrexapp SSID and connect to it 2 Tap the Xantrex App tap Status and tap Connect to aplan0 IP Address xantrexapp ...

Страница 20: ...red then Tap Save xantrexapp newname STEP1 SET A NEW GATEWAY SSID AND PASSWORD How to Steps 4 Tap Device If other Xantrex devices are connected it will show up together with the Xantrex Gateway Xantrex 98000000123456 Gateway Xantrex 8000000123456 Xantrex Battery Xantrex 000000123456 Freedom EX ...

Страница 21: ...eway Wi Fi 1 Make sure that the Xantrex Gateway is powered Observe the Power LED and be sure it is on 2 Open your smart phone tablet or laptop and navigate to its Wi Fi settings 3 Search for the Xantrex Gateway SSID in the list of Wi Fi networks SSID xantrexapp 4 Enter the factory default password and tap Join or Connect Password 12345678 5 Once joined or connected to the Xantrex Gateway proceed t...

Страница 22: ...p by using a web browser to go to xantrexapp com or by aiming the mobile device camera to the QR code above and tapping the link xantrexapp com 3 Upon initial set up you will be prompted to change the password and give you a choice to bridge a Wi Fi network with internet access Bridging a Wi Fi network with internet connection allows your smart device continuous access to the internet without losi...

Страница 23: ...and corner of the screen 3 Tap Add to Home Screen Access from a laptop 1 From your laptop s web browser go to xantrexapp com 2 Press E How to Steps Change the Xantrex Gateway Wi Fi password 1 Open the XantrexApp web application from your smart phone tablet or laptop 3 4 2 5 6 2 Tap Settings 3 Tap Xantrex Gateway 4 Tap Gateway Password 5 Enter the new Gateway Password 6 Tap Apply to save the new pa...

Страница 24: ...r laptop 9 Return to the XantrexApp web application 10 The dialog screen in step 6 will have disappeared If not tap Continue 11 Write down the new SSID in the space provided in the back page 8 Re connect with the new Xantrex Gateway SSID and enter the password How to Steps Reset the Xantrex Gateway SSID and password including all customized settings to factory values c ALL SETTINGS WILL BE RESTORE...

Страница 25: ...screen 3 Tap Unlock to gain access to Advanced settings 4 Modify the setting s you want to change NOTE Leaving the Advanced screen and then coming back to it later on requires you to do step 2 again How to Steps Activate RV C CAN Network Internal Terminator xantrexapp 1 Select the Xantrex Gateway device from the Device list 2 Tap RV C Internal Terminator 3 Select On 4 Tap Apply ...

Страница 26: ... Alerts button 7 Settings button 4 5 6 7 1 2 3 Settings 1 Settings screen for a device 2 Device In this example it is an inverter charger 3 Major settings each with sub settings 4 Expand and collapse buttons 5 Tabs for basic and advanced settings see Change Advanced Settings for Freedom X XC XC PRO EX on page 25 NOTE Device settings vary for each device that is connected to the network 1 2 5 4 3 ...

Страница 27: ...r s Guide for information NOTE Controls vary for each device that is connected to the network 2 1 3 Alerts 1 Alerts screen 2 Two types of alerts In this example the Xantrex Gateway has detected one fault and no warnings as shown by their badge icons 3 Alert information Alert messages show what device is affected its model an error code and instructions See the device s Owner s Guide for informatio...

Страница 28: ...and enter its SSID and password xantrexapp 1 2 3 4 5 6 Bluetooth Connections Choose a smart device to unpair from Xantrex Gateway if you wish to reset the Bluetooth pairing between the two devices Your smart device will disappear from the list if it has been unpaired Repeat the same steps if your smart device persists on the list Multiple reattempts might be required c Please exit Xantrex App and ...

Страница 29: ...rex Gateway box 3 Insert the microSD card reader into your computer 4 On your computer open the Raspberry Pi Imager and click Operating System 5 Scroll down and click Erase option 6 Click Storage and select the SD card from the list 7 Click Write and wait for the formatting to finish 8 Click on Operating System again and select Use custom 9 Select the new software file provided by Xantrex 10 Make ...

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Страница 31: ...4 TROUBLESHOOTING This section will help you narrow down the source of any problem you encounter This chapter includes the following topics Common Issues 32 Maintenance 34 975 1036 01 01 31 ...

Страница 32: ... the Xantrex Gateway is connected to a Xantrex Battery 9 65VZ which is its main power source The smart phone tablet or laptop is too far from the Xantrex Gateway Stay within the standard Wi Fi range of 75 ft 25m The web app xantrexapp com is displaying a This site cannot be reached message The smart phone tablet or laptop was disconnected from the Xantrex Gateway s Wi Fi network Reconnect to the X...

Страница 33: ...heir own power Make sure the connected devices are powered and their cable connections to Xantrex Gateway are secure The Xantrex App cannot pair with Xantrex Gateway The Bluetooth server is not synchronized with the smart phone tablet Unpair the Xantrex App from the smart phone tablet Close all open apps on the smart phone tablet Redo the pairing process See Xantrex Gateway Settings on page 28 for...

Страница 34: ...cal shock or burn Failure to follow these instructions can result in death serious injury or equipment damage n Make sure the Xantrex Gateway remains in a dry environment n Clean up any accumulated dust or dirt on the unit n Check all the wires and cables for insulation damaged Repair or replace if necessary n Tighten all terminal connections Inspect for loose or broken wire connections n Confirm ...

Страница 35: ...l Specifications A 4 2 in 107mm with flanges B 1 4 in 37mm C 3 7 in 95mm D 4 1 in 105mm including port A B C D Weight 0 5 lb 227 g Housing Mounting System ABS Plastic Wall mount 4 screw IP rating Mounting Location IP 20 NEMA Type 1 Indoor only Status Display 5 x LEDS Temperature Operating 4 to 122 F 20 to 50 C Storage 40 to 185 F 40 to 85 C Humidity Operating 95 non condensing Storage 95 non conde...

Страница 36: ...nal requires matching male connector Data Interface Micro SDHC XC Micro SDHC XC 2GB 2TB FAT32 exFAT Data storage only Power supply via Battery terminal Power input voltage range 9 65VZ Power input current 3 5A at 12VZ Compatible Devices Optional Freedom EX inverter charger converter Compatible PN 820 4080 41 Optional Xantrex Battery Compatible PNs 884 0310 12 01 884 0410 12 01 884 0205 24 01 Optio...

Страница 37: ...Automotive EMC Standard EN 50498 Automotive Electromagnetic Compatibility EMC Emissions and immunity European Union EU Type Regulations Test Standard Description CE Marking Radio Equipment Directive 2014 53 EU EMC Directive 2014 30 EU EN 55032 Class B Electromagnetic Emission EN 55035 Electromagnetic Immunity Low Voltage Directive 2014 35 EU EN IEC 62368 1 Communication technology equipment Safety...

Страница 38: ...ex com support get customer support 1 800 670 0707 Toll Free USA Canada 1 408 987 6030 Outside USA Canada Printed in xantrexapp com Scan with your smart phone or tablet or enter xantrexapp com on your web browser new SSID new Password ...

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