GUArAnTEE AnD SErVICE ConDITIonS
You receive a voluntary 2-year manufacturer
guarantee, starting at purchase date, for
material and production defects of the product.
This guarantee is applicable in Germany, Austria
and Switzerland. The receipt counts as a proof
of guarantee. Within the guarantee period we
will repair all material and manufacturer defects
free of charge. Your statutory warranties remains
unaffected by this guarantee.
THE GUArAnTEE DoES noT CoUnT:
- in case of damages which have arisen after
improper use
- for wear parts / accessories that are subject to
natural wear and tear
- for defects that are known to the customer at
purchase
- in case of damages that occurred due to repair
or intervention of the buyer or an unauthorized
third party
- in case the device was connected to a higher
voltage as stated on the device
- when dropping the device or single elements of it
- for improper transportation or packaging
- damages that occurred due to force majeure
- for non-observance of valid safety precautions
- for non-observance of the manual
BATTErIES / rECHArGEABLE BATTErIES ArE
noT CoVErED By THE GUArAnTEE AS THEy ArE
PArTS of ConSUMPTIon
In case of a guarantee claim, the date of sale has
to be proven by receipt or invoice. Replacements
for reasons covered by the guarantee do not lead
to an extension of the original guarantee period,
neither for the device itself nor for any replaced
components. If you are claiming a valid guarantee,
we are entitled to choose whether we will repair
the device free of charge or exchange it for a new
device. Any further claims are excluded. Parts
replaced will pass into our property. We reserve
the right to change defective parts or products
against follow-up models.
Please always contact us before you return
your product.
Provided that a return shipment has been agreed,
send the defective product securely packaged at
your own cost to our service department.
It is absolutely necessary that you add a copy of
your receipt to your return shipment. Repairs
carried out after the guarantee period are subject
to a charge. We will not accept freight collect
shipments and will return them to the sender.
