IX. Warranty and Guarantee
1.We implement a standard guarantee / warranty system for our products. We provide free maintenance,
replacement/installation of parts, and replacement services for those products which comply with warranty
conditions (USA, Canada and Mexico only). Excluding insurance, post/delivery and transport charges, we
provide free warranty service for 1 year. Extended warranties are available.
2.Customers enjoy warranty service by registering their warranty on our website. The serial VIN No. on the
registration page must be consistent with that on the eBike. The warranty period will commence from the date of
purchase (proof of purchase will be required for all warranty claims). If the actual date for warranty cannot be
presented, or you cannot provide proof of purchase, then the factory production date will be considered as the
initial date for warranty.
3.If there are any significant performance problems within 7 days of purchase, or the product is defective,
customers may choose to maintain and repair at our cost, or replace the eBike with an identical eBike. No
returns are permitted for this eBike under any circumstances. All sales are final.
4..If there is any product performance errors within your warranty period, we will provide free maintenance
service after such problem is confirmed and assessed.
5.Within your warranty period, the following circumstances are not part of your free warranty/maintenance if:
. The total mileage of the eBike is over 1200 miles (1900 km).
. Any damage is caused by installation or use arising from failure to follow the requirements in this manual.
. Product serial VIN No. is deleted or modified.
. The product serial VIN No. or model on the warranty card is not consistent with the product itself.
. The product is disassembled or maintained by unauthorized personnel.
. Scratches (including vehicle housing, handle, tires and gearbox etc.) which does not affect product function.
. Product damage caused by accidents or improper use (such as mechanical damage, falling or impact) .
. Any damage caused by overloading or extreme sports.
. Any damage caused by fire, liquid soaking, earthquake, abnormal storage or force majeure.
. Loss of quick-wear parts such as packing material and various technical data.
. Failures or damage caused by those factors unrelated to product design, technology and quality etc.
6. We provide a maintenance service at your cost, for faults outside the warranty or guarantee period
.
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