21
TROUBLESHOOTING GUIDE
Problem
Cause
Solution
Battery gauge does not
register anything when
vehicle is on.
1. Loose connection near the power
switch or battery pack.
2. Battery is completely discharged.
1. Check the connections, reconnecting
any that are loose.
2. Charge the battery.
Battery gauge registers
but vehicle still does not
work.
1. Motor wire is loose or
disconnected.
2. Throttle is defective.
3. Controller is defective.
1. Send to service to repair the wiring.
2. Replace Throttle
3. Replace Controller.
Clicking noise coming
from motor.
1. Chain is loose.
2. Magnets in motor have come
loose.
1. Adjust the chain.
2. Send to customer service to replace a
new motor.
Vehicle does not stop
when Throttle returns to
original position.
Controller or Throttle is defective.
Replace Controller or Throttle. Customer
service can assist in diagnosis.
Vehicle is losing speed.
1. Battery is low.
2. Defective battery.
3. Defective Throttle.
1. Charge battery.
2. Replace battery.
3. Replace Throttle
Distance per charge is
reduced.
1. Tire pressure is low.
2. Battery is not fully charged.
3. Battery is damaged.
4. Headwind, slopes, overloading,
etc.
1. Fill Tires with sufficient pressure.
2. Charge battery for 6-8 hours.
3. Replace Battery
4. Reduce these factors.
Battery could not be
charged.
1. Loose wiring near the charging
socket.
2. Loose wiring in battery pack.
3. Defective Charger.
1.
Check
the
wiring,
re-establish
connection.
2. Send to a qualified service technician.
4. Replace Charger.
NOTE: if other problems occur, do not attempt to disassemble the electric scooter on your
own, please contact your retailer or
www.x-tremescooters.com/support
