D T P 3 4 D E N S I T O M E T E R
10
Troubleshooting and Service
Troubleshooting
Prior to contacting X-Rite, Inc. Customer Service for instrument problems try the applicable solution(s) described
below. If the condition persists contact a Customer Service Representative (see Service Information).
LEDs are not lit:
•
Ensure that the power supply is plugged in and connected to the Interface Cable.
•
Insure that the Interface Cable is properly connected to the instrument.
•
Reset the instrument (see Instrument Reset).
Fast Flashing Amber LEDs:
•
If error persists, clean instrument and calibration strip (see General Cleaning).
•
Reset the instrument (see Instrument Reset).
Solid Amber LEDs:
•
Instrument needs a calibration before any strips can be read (see Calibration section).
Solid Red LEDs:
•
Remove power from the instrument, reapply power and see if the condition is corrected.
•
Reset the instrument (see Instrument Reset) and calibrate.
•
This could indicate that the unit may not be programmed properly, which could happen if power was removed
during reprogramming. Try reprogramming the instrument again (refer to the programming instructions that
came with your update).
QuickCal Densitometer and software not communicating:
•
Verify that the instrument LEDs indicate normal operation (see Instrument LED Indicator). If normal, close and
restart the software application. If this does not work reboot the computer.
•
Remove power from the instrument, reapply power and see if the condition is corrected.
•
Check for proper configuration setting from the software provider.
•
Reset the instrument (see Instrument Reset) and calibrate.
Repeated Strip Measurement Failures:
•
Ensure that the strip is being read in accordance with your software’s documentation.
•
Close and restart the software application.
•
Perform a full calibration on the instrument (see Full calibration).
•
Reset the instrument (see Instrument Reset).
Repeated Calibration Failures:
•
Clean instrument and reference (see General Maintenance).
•
Reset the instrument (see Instrument Reset) and calibrate.
Spot Measurement does not work:
•
Ensure that your software supports the Spot Measurement function.
•
Ensure that the instrument’s ‘Spot Read’ function is turned on. (see Barcode Operation).
•
Reset the instrument (see Instrument Reset).
Note
: When performing an Instrument Reset, which restores the X-Rite Factory Defaults, you will have to
ensure the correct configuration for your software is then restored.
