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NHD-400-E-TX | NHD-400-E-RX Quickstart Guide | 200107
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NetworkHD Console Configuration
In addition to the steps below more information on configuration can be found in the
1.
Ensure that a correctly configured network switch has been setup in advance. Guides are available from the
website.
2.
Connect a computer running Windows™ to the same LAN/VLAN as the NetworkHD components and ensure its IP is within the same subnet as the
NetworkHD default 169.254.x.x IP addresses. Ensure that no DHCP server will allocate addresses. The NHD-000-CTL “AV” port is set to a static address of
169.254.1.1 by default – do not choose this address for your PC.
3.
Power On the NHD-000-CTL by connecting to a PoE switch or by using the included DC power adapter.
4.
Power On the NHD devices by connecting the device to a PoE switch or by using the optional power adapter, PSU-12V-1A, available separately.
5.
Once all devices have booted, open the WyreStorm Management Suite (Available from the
NetworkHD Console
software and press
Search.
Note:
If a no devices are discovered, verify that encoders/decoders, CTL and PC are within the same subnet scope and within the same range of the CTLs
“AV” Port and disable or create an exception for the
NetworkHD Console
in
Windows Firewall or any 3rd-party firewall/malware/antivirus software.
6.
Configure the system as per the instructions in the
Right Click on the 400 Series device to see its available options, including
setting the device’s IP address and setting an Alias name. You will also find other configuration options under the
Batch Settings
window.
Note: If a 3rd Party control system with a WyreStorm driver for NetworkHD is going to be used, the encoders must use the Alias prefix IN1, IN2, etc. This
also applies to decoders, OUT1, OUT2, etc. For example,
IN1-Satellite Receiver 1
7.
Upload to the configuration to the NHD-000-CTL by right clicking the CTL in the
Other Devices
section and selecting Upload.
8.
Configure the scaling and HDCP values of each decoder based on the requirements of the content and display using the settings found in the
Video
tab in
the
Batch Settings
screen.
Troubleshooting
Verify that all NHD devices contain the latest version of firmware. This will ensure that all devices are up to date and working at their highest performance
level.
NetworkHD Software fails to locate TX/RX/CTL Devices
• Verify that all NHD and Network devices are powered On.
• Adjust Windows Firewall Settings – Create an exception for NetworkHD
Console.
• Verify that the PC, CTL “AV” Port, and NHD encoders and decoders are on
the same LAN/VLAN/Subnet.
• Verify that all network switches share the same VLAN configuration.
• Reboot all system components including the NHD-000-CTL and the PC.
• Ensure that only one CTL port is connected per LAN/VLAN. If only one LAN/
VLAN exists only use the “AV” port.
• Ensure the network switch is fully configured per the appropriate switch
configuration guide.
Failure to Connect to CTL Controller
• Follow the previous steps for failing to connect to devices. If these are
unsuccessful, press and Hold the reset button on the front of the CTL for 5
seconds.
• After a reboot the CTL will be returned to the default IP address of
192.168.11.243 for the control port and 169.254.1.1 for the AV port.
No Image Appearing on Displays
• Verify that all NHD, Network, Source, and Display devices are powered On.
• Verify that the configuration in NetworkHD Console is correct based on
system layout and components used.
• Ensure the network switch is fully configured per the appropriate switch
configuration guide.
• Test sources and displays by connecting them directly together.
• Swap out the HDMI cable.
Warranty Information
WyreStorm Technologies LLC warrants that its products to be free from defects in material and workmanship under normal use for a
period of five (5) years from the date of purchase. Refer to the Product Warranty page on
for more details on our limited
product warranty.