Mail-In Service
Please contact our customer service department describing the issue, and a new product
will be sent to you immediately with an applicable charge. Please place the damaged
product in the new package and send back with the return shipping label provided. Once
the damaged product is received, a reimbursement will be provided. Include a letter
detailing the complaint and provide a day time phone and/or email address where you can
be reached.
IF REPAIR IS NEEDED DURING THE LIMITED WARRANTY PERIOD THE
PURCHASER WILL BE REQUIRED TO FURNISH A SALES RECEIPT/PROOF
OF PURCHASE INDICATING DATE OF PURCHASE, AMOUNT PAID AND
PLACE OF PURCHASE. CUSTOMER WILL BE CHARGED FOR THE REPAIR
OF ANY UNIT RECEIVED WITHOUT SUCH PROOF OF PURCHASE.
LIMITED WARRANTY LIMITS AND EXCLUSIONS
1) This Limited Warranty ONLY COVERS failures due to defects in materials or
workmanship, and DOES NOT COVER normal wear and tear or cosmetic damage. The
Limited Warranty ALSO DOES NOT COVER failures which are caused by products not
supplied by the warrantor, or failures which result from accidents, misuse, abuse, neglect,
mishandling, misapplication, alteration, faulty installation, set-up adjustments,
misadjustment of consumer controls, improper maintenance, power line surge, lightning
damage, modification, or service by anyone other than a Factory Servicenter or other
Authorized Servicer, or damage that is attributable to acts of God.
2) THERE ARE NO EXPRESS WARRANTIES EXCEPT AS LISTED UNDER
“LIMITED WARRANTY COVERAGE”. THE WARRANTOR IS NOT LIABLE
FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES RESULTING FROM THE
USE OF THIS PRODUCT, OR ARISING OUT OF ANY BREACH OF THIS
WARRANTY. (As examples, this excludes damages for lost time, cost of having
someone remove or re-install an installed unit if applicable, travel to and from the
servicer, loss of or damage to media or images, data or other recorded content. The items
listed are not exclusive, but are for illustration only.)
3) PARTS AND SERVICE, WHICH ARE NOT COVERED BY THIS LIMITED
WARRANTY, ARE YOUR RESPONSIBILITY.
