Troubleshooting
The majority of installation difficulties can typically be attributed to
communication problems between devices or when high bandwidth
transmissions are attempted with insufficient cable/connections. Should
you find yourself in such a situation, read through the following checklist
of general issues and causes that should help you shoot your way out
of trouble without seeking further assistance.
Coax:
Check your coax wall plate quality – ideally, connections should be
hard-wired at the transmitter end and connected directly with the coax
cable in the wall at the receiver end to ensure quality of connection.
NOTE: If your connecting cable is not long enough, use an
interconnecting lead securely barrelled together with an
F-connector.
Wall outlets are often used at the receiver end for ease of installation
but be aware that any oxidisation will impact on signal quality and
effective transmission so re-termination may be required for a good
signal transfer.
No or poor quality picture?
Connected and powered? Double check all HDMI, coax and 5V
power connections are firmly inserted into correct ports and that all
devices are powered.
Cable length – is your signal struggling to transmit the distance
of your cable? If you are approaching the maximum capacity of your
transmission cable distance, use in-line repeater to boost your signal
or try changing to “long cable mode” (See EDID and Settings in full
manual)
Signal strength – the use of cable joins, F-connectors, BNC, wall
outlets and stranded coax as interconnects, can significantly reduce
signal strength. Use good quality, solid core coax wherever possible.
If you reduce the resolution of the source, do you get a picture? If
so, this suggests a conflicting resolution between source and display
or a bandwidth capacity issue with your cable. Check all inputs and
outputs share the same resolution and make sure the signal is being
successfully transmitted the full length of your cable run.
Picture ‘snow’ / HD ‘noise’ – signifies a failure to fully establish
a signal and can often be caused by poorly terminated or oxidised
connectors, excessive cable lengths or bandwidth issues. Ensure your
cable is correctly wired to industry standards. Try swapping in a display
and receiver from a fully functioning location – if the problem continues
on the same output, turn off all equipment and swap your signal
carrying cables at both ends.
Cable quality and condition – HDMI cable/connectors can be easily
damaged and the quality of material can vary, especially in lower price
brackets. Always use good quality leads and cables and try swapping
for those already working to see if this improves your image.
Blu-ray – make sure all your equipment has been configured and
enabled to transmit and accept the signal. Are resolutions between
source and display compatible and cable adequate for the large
bandwidth required by Blu-ray transmissions?
3D and Multichannel Audio - the chipset inside this product supports
interlaced stereoscopic 3D (cable/sat broadcast) and PCM audio only.
It CANNOT pass frame sequential 3D or bit stream multichannel audio.
If your installation requires transmission of 3D Blu-Ray, or multichannel
audio such as DTS Master, consider a WyreStorm Cat5 extender
solution. See website for details.
IR Control
Are IR emitters and receivers correctly positioned to allow infrared
signals to be transmitted and received through the extenders? Emitters
should be fixed firmly over infrared sensors and sources. Transmitters
should be attached to displays ensuring a clear line of sight to the
remote control used to operate. You may need to reposition to achieve
best results.
Is your remote control powered and sending a signal? As IR is
invisible to the naked eye, check your remote is still transmitting a signal
by viewing the remote handset sensor through a digital camera/camera
phone - the sensor should flash when a button on the handset is held
down.
IR signal dropout can be experienced due to exterior emissions of
infrared radiation. Ensure emitters and receivers are away from direct
sunlight, halogen lighting and plasma screens that may interfere with IR
signals.
Safety Recommendations:
Do not expose this apparatus to any form of moisture, including the
placement of anything containing liquids on the unit.
To prevent risk of electric shock or fire hazard, ensure apparatus is
installed in an unobstructed, well ventilated area away from any external
heat sources - including other electrical devices which may produce
heat.
Only use attachments / accessories specified by the manufacturer
and refer all servicing to qualified service personnel.
Failure to adhere to these recommendations may invalidate your
warranty.
Warranty Information
This product is covered by a 1 year
limited parts and labour warranty. During
this period there will be no charge for
unit repair, component replacement or
complete product replacement in the event
of malfunction. The decision to repair or
replace will be made by the manufacturer.
This limited warranty only covers defects in materials or workmanship and
excludes normal wear and tear or cosmetic damage.
DIP Switch settings
Default factory settings are all three switches set to
the
OFF/UP
position. Please ensure switch is set
to this position on initial connection.
TRANSMITTER
RECEIVER
DO NOT HOTSWAP
All changes to the
EDID Dip switch should be made with power turned
off at the mains and the 5V cables will take effect on re-boot.
Follow this procedure each time EDID Dip switch settings are changed.
DO NOT connect/disconnect when powered.
See full manual for complete DIP switch settings
For technical support, please contact us at:
US: +1 866 677 0053 ROW: +44 (0) 1793 230 343 Email: [email protected]
For all other enquiries, please contact us at:
Website: wyrestorm.com
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