iQ4Bike base
Installation and connection
Troubleshooting
C-5
4
Troubleshooting
The following list shall help you to solve minor problems yourself. Select the relevant
problem description and check and perform the steps listed under Solution in sequence until
the problem is solved.
Problem
Cause
Solution
iQ4Bike base not being
detected by PC.
USB cable not connec-
ted.
Connect the USB cable to
PC and iQ4Bike base.
Faulty USB cable.
Replace the USB cable.
USB port blocked at the
PC.
Activate the USB port.
Windows Control Panel
device manager displaying a
device with a yellow excla-
mation mark or a red
triangle.
Driver defective or
incorrectly installed.
Re-install the driver,
allowing the system to
look for the driver itself.
Communication with
IQ4BIKE diagnostic tool not
being established.
IQ4BIKE diagnostic tool
programme no longer
reacting.
Restart the IQ4BIKE
diagnostic tool.
Defective iQ4Bike base.
Replace iQ4Bike base.
