21 Failure reference table
There are many factors that will affect users ability to watch the channels
smoothly, such as internet connection failed, DNS resolving failed, or firewall
limits. Users can figure out most problems according to the result of System
Diagnosis. The following failure table is a complete reference to find out the
problem.
Diagnosis Result
Possible reason
Solution
IP Addr: Fail
The internet cable is not
properly connected
The STB booted before the
internet cable is connected
Router does not work
properly
Check your router, properly
connect the internet cable
and reboot the STB
Gateway: Fail
Router does not work
properly
Reboot your router
DNS: Fail
DNS server configured in
router does not work
properly
Manually configured DNS
servers is not valid
Manually configure a DNS
server in Network Setup.
DNS information is available
from your internet service
provider
TCP/UDP: Fail
TCP or UDP data
transferring is limited by your
router or firewall
Check your router or firewall,
or ask your network
administrator to see whether
there are some limitation on
the network data transferring
Service: Fail
Service of the network TV
system has problems
Contact with your SP to find
out the problem, or wait for a
while and retry
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