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1.1 Owner's Portfolio
To help you enjoy the many features, benefits, and accessories on your new World Cat, we have provided
you with the following materials:
•
World Cat Owner's Manual (model specific)
•
Vendor Supplied Manuals for various accessories
•
Delivery Checklist
•
Warranty Information
We refer to this package as the Owner’s Portfolio, and will reference it often throughout this text. The
portfolio contains a wealth of information, including advice on safety, operation, performance,
maintenance, and warranty. Reading and maintaining this information is extremely important, and could be
the difference between a positive and negative experience on the water.
1.2 Warranty Information
Upon purchasing your new World Cat, your dealer is responsible for completing the warranty card and
returning a copy to the factory. The dealer should provide you with a copy to keep in a secure place so it
can
be referenced quickly in the event of a warranty issue. Please read your written warranty.
1.3 Dealer Responsibilities
Our dealers are an extension of the factory and we expect them to provide you with great customer service
to help prepare you for a positive ownership experience. Therefore, we set forth a list of responsibilities for
our dealers as follows:
•
Provide courteous service and explanation of the product prior to the sale.
•
Provide sea trials for potential owners.
•
Provide a detailed orientation of your boat's features and general operation upon delivery, including
safety and performance.
•
Complete and sign delivery checklist.
•
Explain, complete, and submit all warranty information in a timely manner after the purchase.
•
Provide the customer with the Owner’s Portfolio and explain the information included therein.
•
Provide service after the sale, or help the customer locate a qualified service shop at home or away.
Chapter 1: Customer Information
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