13
Fault or breakdown
Greenstar Danesmoor External
ErP
& External System
ErP
– 6 720 813 726 (2014/09)
8
Fault or breakdown
This boiler is supported in mainland UK by Worcester, Bosch
Group, part of Bosch Thermotechnology Ltd.
Specialist service engineers are available to attend a
breakdown occurring on this appliance.
•
No charge will be made for parts and/or labour providing:
An appliance fault is found and the appliance is within the
guarantee period. Reasonable evidence of this must be
supplied on request. i.e. the Benchmark Checklist.
•
A call-out charge will be made where:
– The appliance is outside the guarantee period.
– Evidence cannot be provided that the first year service
inspection has been carried out (i.e. an entry in the
Benchmark Checklist).
– Our Field Service Engineer finds no fault with the
appliance.
– The cause of breakdown is misuse or with other parts of
your plumbing/heating system, or with equipment not
supplied by Worcester, Bosch Group.
If the boiler fails to give complete satisfaction, please
check the following points before calling for a service
engineer:
1. Oil level in the tank
2. Power to the boiler
3. All control settings
Technical support
In the event of a appliance fault or breakdown please contact
Worcester, Bosch Group appointments team on 0330 123
9339.
Your advisor will arrange for an engineer to call with the
minimum of delay; under normal circumstances this will be
from 1 - 3 working days (excluding weekends and bank
holidays) for priority breakdown situations (no hot water and/
or heating).
Boiler data label
The data label [1] can be found on the inside of the right hand
side panel.
To access first remove the front panel:
▶ Unscrew the two screws on the bottom of the front panel
using the tool provided. The panel will drop down and can
be carefully removed.
To replace front panel:
▶ Push the front panel up behind the top panel, push in and
secure in place with the screws.
(You can record this information on the inside back cover of
this manual.)
Invoices for attendance and repair work
carried out on this appliance by any third party
will not be accepted.
No appliance fault is found on over 30% of
all service calls.
In the case of a suspected fault, refer to the
fault finding section of this guide.
6720809792-06.1Wo
1
