3
Problems with the Device
3.1
Hardware
Description
Information
Corrective Action
Display failure.
After selecting any key, the whole display remains
dark or the display is defective.
Check the following issues:
• Is the supply voltage connected? This is the case when the
System LED is illuminated.
• Is the environmental temperature within the allowed
range?
• Try to adjust (increase / decrease) the contrast of the
display by using Smart view.
• If all these checks do not yield any results, send the device
back to the manufacturer.
Failure of a binary output.
The physical status does not match the reported
state, as it is being shown via HMI or Smart view.
Check the following issues:
• Is the binary output in latched state? If yes, acknowledge
(reset) the latching.
• Is the inverting parameter »Inverting« set to “active” for
the particular binary output?
• Check the wiring.
• Disconnect the wiring from the binary output and measure
the output voltage. Set the state of the binary output by
using the test functions Force / Disarm (see Technical
Manual).
.
• If all these checks do not yield any results, send the device
back to the manufacturer.
Failure of a binary input.
The physical status does not match the reported
state, as it is being shown via HMI or Smart view.
Check the following issues:
• Is the configured voltage level set correctly?
• Is the voltage level of the digital input (i. e. the signal
level) correct?
• Is the inverting parameter set?
• Check the wiring.
• If all these checks do not yield any results, send the device
back to the manufacturer.
11
Troubleshooting Guide
HPT-3.6-EN-TSG
3 Problems with the Device
3.1 Hardware
