14
Troubleshooting |
Receiver Issues
There Is No Signal Between the Wireless Joey Receiver and
the Wireless Joey Access Point
•
Bring the two devices closer together, making the Wireless Joey Access Point more
centrally located. If necessary, connect the Wireless Joey Access Point to a
Hopper Internet Connector (HIC), which allows you to position the Wireless Joey
Access Point closer to the Wireless Joey receiver.
•
If the Wireless Joey receiver is still trying to take a software download after 10 minutes,
disconnect the end of the Ethernet cable from the Wireless Joey Access Point and
connect it to the Wireless Joey receiver until the software download completes. Then
reconnect the Ethernet cable to the Wireless Joey Access Point.
The Wireless Joey Receiver Does Not Display Video
•
Check the Wireless Joey Access Point’s connection to the Hopper receiver model, as
well as all the cable connections from the dish to the Wireless Joey, ensuring that they
are secure and hand-tightened.
•
Check the signal indicator. If the signal is weak, reposition the devices.
•
Ensure that there is no interference from other 5G devices, such as a microwave,
cell phone, or a neighbor’s wireless network. If possible, reposition the Wireless Joey
Access Point to avoid the interference.
